Mortgage Bureau Reviews 680

Made the process easy and stress free. Gave us clear information that made it easy to understand, would definitely recommend to anyone looking for a new home.

I would like to thank Jade Stein for their professional and speedy response to help me find a good mortgage offer.

I would also like to give special shoutout for Daniel Shepherd who work late at night to address our concerns.

First of all, I would like to thank Jon Norridge who had the patience to explain the process to us as well and clearly as possible, he showed a lot of professionalism and advised us on the best way to avoid any obstacles in this process of buying our first home in the UK, at the same time, we would also like to thank Mrs. or Miss Jade Stein who also gave us all the necessary support, thank you very much for everything

Having genuinely nice people.to.guide me.through the process of getting a mortgage has been a blessing.
It took any stress away.
Thankful for the help and support.

As a first time buyer purchasing a new build and not having any experience in the world of buying properties I was expecting alot of stress and hassle or for things not to work as easy as I was hoping. Jade who I was dealing with was very on the ball and also contacted me regularly to ensure I was filling in what needed to be done and also advising me via email on what course of action to take next. Going forward if there is anybody I’d like to deal with then it would be her 👍 can’t thank her enough.

Great experience from the start. No pressure on the 1st call to get a decision in principle. Easy mortgage meeting on teams with Dan who is highly recommended for his knowledge and friendly manner. Then Jade took over and made sure we were kept up to date at all times. The least stressful mortgage application I’ve done! Will definitely use again.

Jade & Dan were friendly, supportive and accommodating throughout the process. They kept in touch regularly with updates and notified us as soon as any action was required.

Absolutely fanstastics folks at Mortgage Bureau. Had smooth process in securing a mortgate with the assistance of Daniel Shepherd and Jade Stein.

Please, Please Please I am sincerely requesting all prospective customers to completely avoid using this financial company. This company has made a huge mistake in my application for financial products like critical illness, life insurance and income protection cover back in 2020.

As a young first time home buyer - I really trusted my financial advisor to have done everything correctly to ensure I was fully protected with any unfortunate illness. Back in 2024 I was diagnosed with an autoimmune condition which severely set my health back. I went to claim through Legal and General and they rejected my claim on the basis of incorrect information being sent to legal and general from the financial advisor of MORTGAGE BUREAU ( Mr Sam Gee).

This has infuriated me so much and upset me as I am struggling with my life. How incompetent can these people be who are working for Mortgage bureau. I filled out the advisor's questionnaire and he sent off the application to Legal and General. The advisor managed to get me financial products BASED ON HIS QUESTIONNAIRE which I filled out truthfully. It turns out the questionnaire which I received as a customer wasn't sufficient enough to match legal and generals criteria. He dishonesty filled out the form without clarifying it with me. As a result I have no financial protection for future problems if I was to have further complications with my health.

Mortgage Bureau should be ashamed of themselves for not taking any accountability or responsibility for their errors. You have destroyed my life and I beg people to not use this company. I also encourage and warn existing customers who have purchased policies though this company to look into their policy before a disastrous condition is diagnosed. My life has changed and I should have been financially secure after my diagnosis but this is not the case.

My last hope now is to take this company to court and get my compensation I fully deserve.

I had a fantastic experience working with Jade and Daniel at The Mortgage Bureau. They took complete control of the process, handling everything from start to finish to secure my offer. I was kept well-updated throughout, and they were always available to answer my queries with total professionalism. I truly loved working with them and highly recommend their services!

Josh was extremely helpful as I’m a first time buyer, as it can get overwhelming fast. But he had patience with my situation as it isn’t typical by any means, and still gave me some great options. Thanks for making it easier for me to understand!

We are the first time buyer, we don't no much about the procedure, but Jade and team help us throughout all process. Good communication Skill and fantastic dealing ... we are fully satisfied and 100% happy... We are happy to give your reference to our friends... Thank you so much for your amazing help and support.....

Very good service from mortgage bureau
From initial call to teams with Dan and various call/emails with Jade/heather and team,just can’t fault anything
Thanks again

Great communication and guidance through the steps on a new build.

Right from the very day we met with Jon Norridge via Teams I knew he was very experienced and knowledgeable about mortgage advice, he made the process very seamless and easy to understand, I and my husband were very impressed. Thanks also to Jade Stein for keeping up updated as things progress. We are happy we chose Mortgage Bureau for our mortgage advice. Highly recommended 👌

Can’t thank mortgage bureau enough, especially Jade and Jon!
My partner and I are first time buyers and knew very little of the process but we felt supported through the process. Thank you!

I'm a first time buyer and they made the whole process very easy for me.

Very friendly, reliable and helpful service from all the team at Mortgage Bureau. Georgia Hayden in particular has been fantastic and has made what could be a very stressful process, much easier for us! Great, friendly communication throughout and we are very grateful for all the support :-) would definitely recommend.

Excellent service and process from start to finish.

From start to finish Jade has been fantastic, keeping us up to date with progress requirements. In all our application to offer has been 4 weeks ensuring we get our new home on time.
Again a big shout out to Jade and her team