Mortgage Decisions Reviews 642

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and positive attitudes, making the entire process pleasant and stress-free. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, especially the clear and jargon-free communication. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the team goes above and beyond to provide thorough explanations and support. Many consumers felt well-supported at every stage, finding the guidance invaluable and the process much simpler than anticipated.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism,... See more

Customer service

Customers consistently report highly positive experiences with customer service. Reviewers frequently praise... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently highlight prompt... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Avnee and Helen have been a dream and we are so glad we chose Mortgage decisions for our first purchase. After speaking with other brokers (with hard sales tactics) Avnee really was a breath of fresh... See more

Rated 5 out of 5 stars

We have had the luck to have had Megan Morgan and Kelly Picton helping us buy our new home. I couldn't recommend them enough, they have answered every question promptly and have navigated what has tur... See more

Rated 5 out of 5 stars

Just brought our second house with the help from the Simon at mortgage Decisions! Could not recommend him enough he has been quick and responsive throughout the whole journey which made what can be st... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing !!! Louise was brilliant and delivered everything she said she would ! Constant contact and quick to respond to any questions! I have already passed details over to friends and... See more


Company details

  1. Mortgage Broker

Written by the company

Dedicated to providing advice on mortgage and protection products and services to suit our customers. Call our experienced team of Mortgage & Protection Advisers, 03454 500200.


Contact info

5.0

Excellent

TrustScore 5 out of 5

642 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I couldn’t fault Tom atall

I couldn’t fault Tom atall, he was very helpful and very polite on our telephone call, he helped with any questions I needed and got us up and running very quickly - Thankyou for your service very happy :)

December 19, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you Courtney, Tom will be delighted!

Advertisement
Rated 5 out of 5 stars

Life insurance

We used mortgage decisions when buying our house and couldn't thank them enough.
Once the mortgage was completed I had a phone call from Tom Davies in regards to life insurance, something we have been putting off for ages. Tom made the process so quick and easy and STRESS FREE! I cannot recommend these guys enough!
Thanks again Tom!

December 16, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you Rebekah, great to hear!

Rated 5 out of 5 stars

A Fantastic Experience

As a first-time buyer, I was initially nervous about the mortgage process, but working with Mortgage Decisions completely exceeded my expectations. Matt and Jon were nothing short of exceptional throughout the entire journey. Their professionalism, expertise, and efficiency were evident from the very start.

They made what I thought would be a daunting experience incredibly smooth and stress-free. Matt and Jon kept me informed every step of the way, providing clear explanations and regular updates so I always knew where I stood. Their communication was outstanding, and they were always quick to respond to any questions or concerns I had.

The whole process was handled with remarkable speed and precision, which really put my mind at ease. It was clear that they genuinely cared about ensuring everything went as smoothly as possible for me. I couldn’t have asked for a better team to guide me through such an important milestone.

If you’re looking for a mortgage broker who is professional, efficient, and genuinely supportive, I wholeheartedly recommend Mortgage Decisions. A huge thank you to Matt and Jon for making my first home purchase such a positive and memorable experience!

December 12, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

This is really great to hear, it's all about the team work!

Rated 5 out of 5 stars

Absolutely Superb!

I cannot recommend Toby Adair and Helen Turton highly enough! From start to finish, they went above and beyond to secure the perfect mortgage for me. Their expertise, professionalism, and commitment to their clients truly set them apart.
What could have been a stressful and overwhelming process was made seamless and straightforward, thanks to their clear communication, attention to detail, and genuine care. They were always available to answer my questions, provide updates, and explain everything in a way that was easy to understand.
Thanks to their hard work and dedication, I now have a mortgage that suits my needs perfectly.
They are simply the best!

December 9, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Amazing to hear, thanks Jack! All the best for the future.

Advertisement
Rated 5 out of 5 stars

Great support from Max & Jon

I cannot recommend Max and Jon at Mortgage Decisions highly enough! As a first-time buyer, the process of getting a mortgage seemed daunting at first, but Max and Jon made it an incredibly smooth and stress-free experience. Their professionalism, expertise, and friendly approach put me at ease from the very start.

They patiently walked me through every step, explaining all the details in a way I could easily understand and ensuring I felt confident in my decisions. Their guidance was invaluable, and they went above and beyond to find the best mortgage for my needs.

I’m so appreciative of the support they provided and the care they showed throughout the process. If you’re looking for dedicated, knowledgeable, and supportive mortgage advisors, Max and Jon are absolutely the team to trust. Thank you both for helping me achieve this milestone!

December 6, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you for putting your trust in us!

Rated 5 out of 5 stars

Mark Dickety  Broker is a great Broker.

Mark Dickety  Broker is a great Broker.
Always reassuring and saved the best for last and sealed this Mortgage deal just in time for Christmas

November 29, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Happy Christmas! All the best for the New Year.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, quick and efficient. Toby was a great help and helped me understand the process fully. Really grateful for their time.

November 25, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you Hayley, you're welcome.

Rated 5 out of 5 stars

5* for Simon

5* for Simon! I can't rate, recommend or thank Simon enough for his support during our mortgage process.

He took the time to understand our situation and put his expertise into practice securing us our mortgage. He is very knowledgeable and provides solid advice.

I look forward to using Simon as our mortgage advisor going forward.

November 29, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thanks Tom, Simon will be delighted with this.

Advertisement
Rated 5 out of 5 stars

Excellence Service

Jamie & Helen were so helpful and made every part of this journey stress free. The gave us our options and advised us what's best and ensured we had all the documentation without any hiccups. Couldn't recommend Mortgage Decisions enough! Thank you for your excellence customer service :)

November 27, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Charley, thanks for taking the time to review the service you've received and all the best for the future.

Rated 5 out of 5 stars

Great experience with Max

Max was great - very helpful, very informative, great communication. Would definitely recommend and will use again in the future, it was an easy process with this company. Thank you!

July 1, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

This is great to hear! Thank you for leaving the review!

Rated 5 out of 5 stars

AMAZING SUPPORT FROM JOE AND ROBYN

Joe was incredibly friendly and supportive throughout my entire mortgage process, going above and beyond to help me secure a 5% mortgage offer. He was consistently attentive and available to answer all of my questions, which was invaluable as a first-time buyer. Robyn was also fantastic, keeping me updated at every step and always just a call away whenever I needed assistance.

Thank you both so much for making this experience smooth and stress-free!

November 12, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you Tamara, this is great news!

Rated 5 out of 5 stars

I would 100% recommend Megan…

I would totally 100% recommend Megan Morgan mortgage adviser.
Megan was very professional, polite and explained everything clearly, very helpful.
She is extremely knowledgeable and has been absolutely amazing from start to finish with everything. She set my mind more at rest.
She was available all the time to answer any questions I had and would always return my calls. She explained everything really well and clearly. I felt so supported through the process. She assisted me with finding the right mortgage provider for me and my particular situation. I also appreciated her friendly disposition.
Thank you so much Megan Morgan for all your help and support while buying our first home. You were so helpful.
I would definitely recommend her services to everyone.
Huge thanks.

November 8, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you Alena! Megan will be delighted to hear this!

Advertisement
Rated 5 out of 5 stars

Third time using MD, wouldn’t go anywhere else.

This is the third time now that we have used Kevin at MD, and as per usual the service that we received was excellent, this time more than ably assisted by Robyn.
They make everything super easy, finding the best available product for our needs and ensuring that the application process was as stress free as possible. I would have absolutely zero hesitation in recommending Kevin and Robyn.

November 6, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

This is wonderful feedback! Thank you for sharing!

Rated 5 out of 5 stars

All of my application procedures went…

All of my application procedures went smoothly. Both Max and Jonathan helped me in each level and lead the case professionally.

Thanks a lot.

Bests,

November 6, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you Omer! This is great to hear.

Rated 5 out of 5 stars

Great Customer Service

A great experience with this company, when they pulled out all the stops to help find me a mortgage deal when my bank wasn't interested. Importantly the deal he helped to broker was with a mainstream provider and at a sensible mortgage rate with no onerous terms. Well done to Mortgage Decisions and hope they do well.

October 30, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you Simon, this is great to hear that we were able to assist. All the very best for the future!

Rated 5 out of 5 stars

1st class job.

They were fast, efficient, kept their promises and did an all round 1st class job.

November 5, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you!

Advertisement
Rated 5 out of 5 stars

I couldn't recommend this company…

I couldn't recommend this company enough - I recommend them to absolutely everyone!
Toby and Robyn could have not been more helpful and patient. Thank you very much for a wonderful smoth service.

November 5, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you Samuel!

Rated 5 out of 5 stars

A smooth process with friendly staff, would recommend

Cannot fault the service that we have received. Our initial phone call with Mark Dickety was really helpful, Mark was extremely personable and gave us the time and space to ask any questions, providing us with several options to suit our needs. Both Mark and Robyn were professional and informative throughout the process, responding to any questions quickly. Thank you to you both.

November 1, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you Zoe, Mark and Robyn will be delighted to hear this!

Rated 5 out of 5 stars

Toby and Robyn have been amazing

Toby and Robyn have been amazing, me and my partner are first time buyers and had no clue about the process Toby was great and explained and guided us through from start to finish Robyn has kept us up to date with the progress. honestly cant recommend them enough!

November 1, 2024
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thanks Liam, we really appreciate the feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look