Mortgage Decisions Reviews 642

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and positive attitudes, making the entire process pleasant and stress-free. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, especially the clear and jargon-free communication. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the team goes above and beyond to provide thorough explanations and support. Many consumers felt well-supported at every stage, finding the guidance invaluable and the process much simpler than anticipated.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism,... See more

Customer service

Customers consistently report highly positive experiences with customer service. Reviewers frequently praise... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently highlight prompt... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Avnee and Helen have been a dream and we are so glad we chose Mortgage decisions for our first purchase. After speaking with other brokers (with hard sales tactics) Avnee really was a breath of fresh... See more

Rated 5 out of 5 stars

We have had the luck to have had Megan Morgan and Kelly Picton helping us buy our new home. I couldn't recommend them enough, they have answered every question promptly and have navigated what has tur... See more

Rated 5 out of 5 stars

Just brought our second house with the help from the Simon at mortgage Decisions! Could not recommend him enough he has been quick and responsive throughout the whole journey which made what can be st... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing !!! Louise was brilliant and delivered everything she said she would ! Constant contact and quick to respond to any questions! I have already passed details over to friends and... See more


Company details

  1. Mortgage Broker

Written by the company

Dedicated to providing advice on mortgage and protection products and services to suit our customers. Call our experienced team of Mortgage & Protection Advisers, 03454 500200.


Contact info

5.0

Excellent

TrustScore 5 out of 5

642 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

5 star

Matt & mark have been so helpful and any issues with anything they always on the case quick. Highly recommend

March 6, 2026
Unprompted review
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Reply from Mortgage Decisions

Thanks Shane!

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Rated 5 out of 5 stars

Extremely happy customer

Helen and Joe were amazing from start to finish. They explained the process at every stage and made arranging a mortgage really simple. I would definitely use them again in the future if I needed another mortgage. First class service!

February 27, 2026
Unprompted review
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Reply from Mortgage Decisions

Great to hear! Thank you for leaving a review!

Rated 5 out of 5 stars

The Team of Megan and Kelly are SO…

The Team of Megan and Kelly are SO GOOD! We haven’t had great experiences with mortgage brokers in the past so I was a bit nervous going into the process again, but we absolutely struck lucky with them. Megan is extremely dedicated, knowledgeable and professional - works long hours to provide top class support. Kelly is incredibly conscientious and made sure everything required was perfect and always explained why. I’ll never use anyone else after such a positive experience, I’ll recommend them to everyone

February 26, 2026
Unprompted review
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Reply from Mortgage Decisions

They are the dream team! Thank you for sharing this with us, Diana.

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Rated 5 out of 5 stars

Megan Morgan & Kelly Picton

Megan & Kelly were brilliant at arranging our mortgage. We were given really detailed information on the process. Megan also kept us informed every step of the way and even reached out with a better mortgage offer when one became available.

We are really please with the service provided! Thansk! D & A

February 19, 2026
Unprompted review
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Reply from Mortgage Decisions

Dylan, this is great to hear. Thank you.

Rated 5 out of 5 stars

Great Experience!

Megan and Kelly were great, very light touch and got everything arranged super efficently. Much better than going myself and previous experience of mortgage advisors.

February 11, 2026
Unprompted review
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Reply from Mortgage Decisions

Thank you Matt, much appreciated.

Rated 5 out of 5 stars

Thomas was a great help when deciding…

Thomas was a great help when deciding on income protection and critical illness cover! He made the process so smooth!

February 4, 2026
Unprompted review
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Reply from Mortgage Decisions

Thank you Rosie! Tom will be delighted.

Rated 5 out of 5 stars

Megan and Kelly

Megan and Kelly, have been excellent. Supporting all the way through our mortgage process.

Clear & timely communication, keeping me up-to-date with all progress and responding quickly to any queries.

February 6, 2026
Unprompted review
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Reply from Mortgage Decisions

Thanks Lee, this is great to hear.

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Rated 5 out of 5 stars

Kevin is excellent - would highly recommend

Kevin is excellent, this is the second time we have worked with him to get a mortgage and we couldn’t be happier with the service. Kevin supported us every step of the way. He’s compassionate, clear and collaborative, completely taking the stress out of something that would otherwise be overwhelming. Thank you Kevin, and to Helen who works alongside him. We really appreciate your help.

February 5, 2026
Unprompted review
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Reply from Mortgage Decisions

Wonderful news Jenny, thank you for the feedback.

Rated 5 out of 5 stars

Couldn’t recommend them more!

Mark and Jon were so helpful throughout the process! When our first offer unfortunately fell through they explained clearly what we needed to do but made sure we knew they had no concerns in finding another offer. I never had any doubts they would find us a suitable mortgage which made our experience as first time buyers so much better. I could not recommend them more.

January 23, 2026
Unprompted review
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Reply from Mortgage Decisions

Great to hear, thank you for leaving this review!

Rated 5 out of 5 stars

Rory and John were so helpful and made…

Rory and John were so helpful and made the stressful transition of buying my next home so much easier and smoother.
The communication was great and Rory worked hard to get paperwork in on the tight deadlines (before and over Christmas period) so I have really appreciated this.
I would thoroughly recommend this company to anyone who is struggling with which mortgage advisors to go with. 5*

January 21, 2026
Unprompted review
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Reply from Mortgage Decisions

Great news, thank you Paula!

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Rated 5 out of 5 stars

excellent communication

Matt (and Mike) made this experience feel so much easier than I expected. Matt acted as a buffer against some of the twists and turns which helped me feel I was well taken care of. He was always quick to keep me up to date and spoke with honesty and respect. I cannot thank you enough for helping me through what could of been a very scary time.

January 15, 2026
Unprompted review
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Reply from Mortgage Decisions

Karen, thank you so much for the review, Matt and Mike will be delighted to hear this feedback.

Rated 5 out of 5 stars

5 star service

Mike and Simon have been absolutely brilliant throughout our mortgage process and I would happily recommend them to any anyone looking to get a mortgage.

Even when some unexpected issues occurred they handled them efficiently and kept us fully updated at all times.

January 14, 2026
Unprompted review
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Reply from Mortgage Decisions

Great to hear, thank you for the review!

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Personable, knowledgable and dealt with all our questions and queries really efficiently. We worked with Simon and he was great throughout. Highly recommended.

January 14, 2026
Unprompted review
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Reply from Mortgage Decisions

Thanks Richard, we’ll pass this on to Simon

Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, the mortgage process felt quite overwhelming at first, but choosing Mortgage Decisions was the right choice.

Joe was very reassuring from our first conversation after my offer was accepted, which really helped put me at ease. Both Joe and Helen have been very attentive, supportive, and easy to communicate with throughout the process.

I felt well supported at every stage and have no regrets about choosing them. I would highly recommend them, especially to first-time buyers.

January 11, 2026
Unprompted review
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Reply from Mortgage Decisions

We’re so pleased you got the supported needed as first time buyers. All the very best in your new home!

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Rated 5 out of 5 stars

Couldn’t recommend Mortgage Decisions…

Couldn’t recommend Mortgage Decisions enough, I had the pleasure of dealing with Jasmine who guided me along the way and made sure I had the right mortgage suited for me. As a 1st time buyer who didn’t fully understand the procedures she made this stage easy and I can’t thank her enough. Communication was always clear and I was always kept updated accordingly. Excellent 1st time experience

October 9, 2025
Unprompted review
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Reply from Mortgage Decisions

Thanks Georgia!

Rated 5 out of 5 stars

Mortgage Decisions put our minds at ease!

Mortgage Decisions have not just successfully arranged me and my fiancé's first mortgage but have also been a reliable source of information and advice through out the whole process of our mortgage application, providing us with important and useful details to help us not only navigate the mortgage process but also in dealing with our solicitors. Mark Cunningham, our broker, has been an excellent communicator, putting our minds at ease more than once and Mike Hall who has been dealing with the admin side of the process has been punctual, efficient and professional through out.
Will hopefully use mortgage decisions again when we come to the next chapter of our lives.
Would definitely Recommend!

January 9, 2026
Unprompted review
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Reply from Mortgage Decisions

Thank you Callum!

Rated 5 out of 5 stars

I had an outstanding experience with Helen Turton and Joseph Lewington-Kelly.

I had an outstanding experience with this company, especially thanks to Helen Turton and Joseph Lewington-Kelly. From start to finish, they were professional, patient and incredibly knowledgeable. Helen took the time to understand my situation in detail, while Joseph explained every option clearly and made the whold process feel simple and stress-free. Thanks to their hard work, everything went smoothly and far better than I expected. I highly recommend Helen and Joseph to anyone looking for reliable, friendly, and truly expert mortgage advice.

January 3, 2026
Unprompted review
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Reply from Mortgage Decisions

They’ll be so pleased! Thank you Libby!

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