MortgageKey Reviews 

2,942
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being exceptionally friendly, polite, and professional, ensuring that every interaction remains pleasant throughout the entire journey. Reviewers often note that expert advisors take ample time to explain every single detail thoroughly, successfully making daunting financial procedures feel clear and stress-free. However, some people mentioned that external factors, such as unexpected delays involving solicitors, could occasionally drag the application process out. A small group of consumers also experienced minor complications when dealing with third-party lenders or specific administrative requirements during their applications.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as professional, knowledgeable,... See more

Service

Clients share positive opinions on service, highlighting professional and efficient assistance that relieves... See more

Customer service

Consumers find customer service to be exceptionally positive, praising staff for being helpful, polite, and... See more

User experience

People report positive experiences with user experience, highlighting knowledgeable staff and helpful... See more

Response time

Customers report extremely positive experiences with response times, highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more

Rated 5 out of 5 stars

Overall, I had a really pleasant experience with Mortgage Key. Their attention to detail, advice, and communication were exceptional throughout. The advisors found me a lender within just a couple o... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(2,942)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Amazing service, start to finish, kept informed throughout. Had a mortgage offer declined previous to working with Mortgage Key who manage to secure an amazing deal with a high street lender.

March 2, 2026
Rated 4 out of 5 stars

Zoe at mortgage key is brilliant!

Zoe at mortgage key is brilliant. She has helped us now with several mortgages. Once you pass the initial point it’s a bit hit and miss with the service you receive. Sometimes it’s been great others not so much.

February 26, 2026
Rated 5 out of 5 stars

Would highly recommend

Zoe from the mortgage team made a daunting task relatively straightforward and simple to understand. Very clear Comms, quick to respond and was never made to feel that my question was not a valid question. Would highly recommend and positive we got a great deal in a currently challenging market. Thanks

February 19, 2026

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