MortgageKey Reviews 

2,943
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being exceptionally friendly, polite, and professional, ensuring that every interaction remains pleasant throughout the entire journey. Reviewers often note that expert advisors take ample time to explain every single detail thoroughly, successfully making daunting financial procedures feel clear and stress-free. However, some people mentioned that external factors, such as unexpected delays involving solicitors, could occasionally drag the application process out. A small group of consumers also experienced minor complications when dealing with third-party lenders or specific administrative requirements during their applications.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as professional, knowledgeable,... See more

Service

Clients share positive opinions on service, highlighting professional and efficient assistance that relieves... See more

Customer service

Consumers find customer service to be exceptionally positive, praising staff for being helpful, polite, and... See more

User experience

People report positive experiences with user experience, highlighting knowledgeable staff and helpful... See more

Response time

Customers report extremely positive experiences with response times, highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more

Rated 5 out of 5 stars

Overall, I had a really pleasant experience with Mortgage Key. Their attention to detail, advice, and communication were exceptional throughout. The advisors found me a lender within just a couple o... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,943)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AMAZING

I would just like to say from the start to finish there was nothing what they would not help with from the start with Jamie but mainly Liam he answered every call and there were many and guided me through as a first time buyer an absolute credit to the company

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great service i recommend …

Thou I haven't signed the final document as it is on it's way to me, the service i have received from MortgageKey has been first class, very efficient, very helpful and always there to answer any questions.
I would recommend their service to anyone.

November 27, 2025
Rated 5 out of 5 stars

Very professional

Very professional, and very helpful and we are very happy you’ve helped us find the best deal .
Now we can enjoy the experience off finding our forever home.
Thank you
Mr & Mrs Holden

November 19, 2025
Rated 5 out of 5 stars

Trust installed from the first phone call.

Our experience with MortgageKey was very smooth and straight forward.
They were very helpful, informative and friendly. They kept the communication open and up to date- we heard from them nearly daily with updates, even if it wasnt something substantial- which was comforting.

November 11, 2025
Rated 5 out of 5 stars

Great Service Again

This is the second time I have used Mortgagekey to find me the best mortgage for my needs and they have given me great service yet again. Rory gave me with a number of options, some I hadn't even considered, and found me a great deal that really suited my exact requirements. Highly recommend.

November 11, 2025
Rated 5 out of 5 stars

Hassle freee

This is the second time i have used this company, very efficient, kept me updated at all times, just made my re-mortgafe hassle free. Will definetley use this company again

October 22, 2025

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