Morton Michel Reviews 

803
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, efficient, and helpful, often highlighting their personal touch. Many found the customer service excellent, with representatives demonstrating patience, professionalism, and a genuine desire to resolve queries and provide tailored advice. People frequently mention the high level of service, noting that the company goes above and beyond to assist them, even during stressful times. Customers appreciate the clear communication and comprehensive support, which simplifies complex insurance decisions. The overall experience is consistently described as excellent, with many highly recommending the company for its outstanding service.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers highly recommending the company for its excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual, another Great experience with Morton Michel. I've been with them for 14 years and find them absolutely brilliant. Whenever I need a policy tweaked or I have a question about my policy. th... See more

Rated 5 out of 5 stars

David Norman went above and beyond...without trauma dumping here, he contacted me direct by phone and quickly assessed my immediate need for admin assistance; got on and solved the problem and sent a... See more

Rated 5 out of 5 stars

Maisie was extremely polite and helpful with my enquiry with regards to insurance. When I did not understand a question, Maisie remained professional and helped to explain any query. Maisie returne... See more

Rated 5 out of 5 stars

The service from both Marie and Jerome was brilliant. I had emailed and spoken to Jerome with a question , he knew the importance of getting back in touch with me and kept trying until I was avail... See more


Company details

  1. Insurance Broker

Written by the company

With over 55 years’ experience, Morton Michel is known as the UK’s leading childcare insurance specialist. They are renowned for their tailored policies, excellent service, integrity and competitive premiums.

Morton Michel

Written by the company

Childcare Insurance Specialist
Morton Michel expertly insure over 40,000 childcare settings and early years practitioners including nurseries, pre-schools, childminders, nannies, children's activity groups, out of school clubs, educational/sporting groups, holiday play schemes, parent and toddler groups and indoor play centres.
Discount and Benefits
Insure your childcare business through Morton Michel and receive automatic FREE entry to the ChildCare Club, giving you and your team an array of fantastic benefits such as FREE RoSPA-accredited, CPD-certified online training courses, FREE downloads including business forms and educational posters, amazing discounts on days out to the UK's top attractions, savings with Haven holidays and a monthly e-newsletter plus many more substantial benefits.
Free Early Years Training
Take out a policy with Morton Michel and receive a FREE user account from flick learning giving you access to over 50 RoSPA-accredited, CPD-certified online courses! Includes training courses on child protection, equality and diversity, health and safety and many more. On top of this free account, using an exclusive Morton Michel discounted rate you can buy extra accounts for your staff. Buy a block of 5 accounts for your staff at just £75 plus VAT for a whole year’s access!

Contact info

4.9

Excellent

TrustScore 5 out of 5

803 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(803)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Deplorable service

Trying to get money that is owed to us from a parent, after numerous phone calls and emails sent, still nothing has been resolved. This has been close to 12 months with no indication as to what is happening. Absolutely disgusting professionalism. Highly unlikely to reccomend this second rate company!

July 29, 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy professional service

I always use Morton Michel for my crafters insurance. I have dealt with the same broker for many years, he is so calm and kind and I have every faith that he obtains me the very best cover for my workshops.

July 27, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company, disorganised, bad communication between staff, who don't seem to stay for long before leaving. They either respond slowly to emails and enquiries, or don't respond at all. Would not recommend.

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Thank you to David N for sorting my policy renewal professionally and efficiently, and for ensuring that any questions I had regarding the policy were answered with clear, jargon-free responses.
This is my 5th year with Morton Michel and its always a pleasure to work with them.

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience - Latifah was a star

I was so impressed with Latifah M-G’s professionalism, friendliness and help while trying to get my policy set up. I’ve been putting off getting my policy in place until the last minute because I was dreading all the jargon and admin. Latifah made it an enjoyable experience (and it takes a special person to make insurance policies enjoyable!!) so I’m just really happy to have had her helping and explaining things to me. Thank you!

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Sue price has been my rock as a small…

Sue price has been my rock as a small business owner , i have had years of chat on the phone over the years with her , she has always been professional , polite , happy and tentative to my needs , she has listened to how my business runs and now comes up with solutions in my policy that would benefit me . Thank you sue please do not retire ever 😂

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Daisy Mayers-Oliver

Thank you Daisy Mayers-Oliver for your efficient and friendly service.

Calls of this nature can often be time-consuming and hard to stay with but it was a pleasure talking with you. Thanks for making everything so clear and simple.

Best wishes,

Becky

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Ms. Marie Babra is a star

Ms. Marie Babra, who helped me to set up the policy was very helpful and knowledgeable. I felt she went an extra mile to help me and was thorough and went through all the bylaws. Wishing her all the very best

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

Latifah was excellent!

Professional and Straight to the point. My initial 30 day quotation lapsed so I had to start the process again. Latifah didn't have a patronising tone and was patient with me which was really appreciated. I would recommend to anyone.

Thank you

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Very simple online quotation process, backed up by great customer service. In particular, Daisy was very clear and helpful.

June 28, 2023
Unprompted review

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