Moshulu Reviews 

316
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers had a great experience with this company. Customers frequently praise the footwear for being incredibly comfortable, well made, and very stylish. Shoppers also highlight the exceptional helpfulness of the staff, noting that nothing is ever too much trouble during store visits. Many buyers express complete satisfaction with their purchases, appreciating the good quality materials and beautiful colors available. However, some customers also noted that certain items fell apart, had broken straps, or experienced durability issues over time. A few other people also felt that footwear sizing can be inconsistent between different pairs or styles purchased.

What people talk about most

Product

Consumers find product quality and comfort to be positive, noting that the footwear is well-made and stylish.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the footwear and handbags... See more

Staff

Users describe positive interactions with staff, noting that employees are consistently polite, welcoming,... See more

Order

Customers had ambiguous experiences with ordering various items like sandals, shoes, and boots. Some people... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a pair of sandals in what I believed was my size. After a bit of wear, I had massive blisters. I emailed the company and explained my issue, simply to provide feedback. To my surprise, they... See more

Rated 5 out of 5 stars

I had never heard of Moshulu until a friend sent me a discount offer for my first purchase. It had a great range of footwear. I ordered a pair of nubuck boots. It arrived after only 2 days, perfectly... See more

Rated 5 out of 5 stars

I have worn their black brogues for work for nearly two years now. Same pair. So incredibly comfortable - definitely the most comfortable brogues I’ve ever worn. In my top 5 most comfortable shoes... See more

Rated 5 out of 5 stars

I visited Market Harbour branch today on the advice from a shopper at Rushden lakes. I bought two pairs of sandals and was bowled over from the amazing service of Charlotte and Lesley. I tried on lo... See more


Company details


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4.0

Great

TrustScore 4 out of 5

316 reviews

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No recent history of asking for reviews

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4.0

All reviews

(316)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Best slippers I’ve ever owned

The Best slippers I’ve ever owned the most comfortable experience with plush wool inside that hug your feet and keep warm but not sweaty. It’s like a foot spar you wear. Love them, best investment in current winter session.

January 6, 2023
Unprompted review
Rated 1 out of 5 stars

This company do not reply to customer…

This company do not reply to customer services emails. You have to chase them for refunds. I have currently been waiting for two weeks for a refund.

January 18, 2023
Unprompted review
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Reply from Moshulu

Thanks for your comments Lucy. We are sorry to hear that you have yet to receive your refund, and that you've had to wait for a reply from our Customer Service team. This does sound very unusual, but appreciate the frustration this must have caused. Our team would usually be very quick to follow a query such as this up, so I do wonder if there has been an issue in your message arriving? Of course we'd be happy to help however we can, but without further information it would be difficult to do so or get in touch. Our Customer Care team can be contacted on 01404 510440 (selecting option 2 for support) or via customer.services@moshulu.co.uk - we look forward to hearing from you.

Rated 4 out of 5 stars

The boots are fabulous quality

The boots are fabulous quality, but i had to send them back because, they were too tight around my legs. I was gutted.

December 25, 2022
Unprompted review
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Reply from Moshulu

Thanks for your feedback; we are sorry to hear that your boots weren't quite right. If you'd like any help in finding the perfect fit for you then don't forget our Customer Care team are on hand to help - you can catch them on 01404 510440 or via email on customer.services@moshulu.co.uk

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Rated 5 out of 5 stars

Good quality and very comfortable

Good quality and very comfortable. I have couple of pair of moshulu boots size 6 but today I bought a pair size 5 fit perfect also wide fit. Size 5 makes my feet look better and smaller. Many thanks

January 16, 2023
Unprompted review
Rated 3 out of 5 stars

Poor shape

I have a great pair of boots. Super comfy and they look great. But unfortunately I can’t say same for a couple of pairs of ankle boots. The boots look fab but they are just not comfortable to wear, or even less, walk in. It’s as if the shaping of the inner heel support is too shallow - so it rubs and pulls down my ankle socks. My socks bunch underneath my foot, awful. I have a pair of ankle boots for £20 from sainsburys that look just as good and are waaay more wearable. V disappointing.

January 11, 2023
Unprompted review
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Reply from Moshulu

Thanks for your feedback Susannah. We are sorry to hear that your ankle boots have not proved to be as comfortable as the others you have. If you'd like to discuss this further our Customer Care team would be happy to help. You can catch them on 01404 510440 or via email on customer.services@moshulu.co.uk

Rated 5 out of 5 stars

In Sidmouth I always make a beeline for Moshulu.

If I am in Sidmouth I always make a bee-line for the Moshulu shop! It is comfy and welcoming, the staff are friendly, helpful and knowledgeable.. They don't seem to mind how long it takes me decide and they will order anything not in in the colour I like, posting it to my home if necessary. I have been VERY pleased with everything I have bought there over the years, styles, colours, comfort and durability. Thank you so much. I am very grateful - even when I have ended up with more footwear then I actually need. I suppose you could say I am a shoe-aholic - I like my shoes to match the colour of my outfit and the activity I am doing. You keep this 90 year old very happy.
PS Your shoes also draw admiring and envious glances from my friends and family.
PPS How did you get your name? I am intruiged.

November 22, 2022
Unprompted review
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Reply from Moshulu

Thanks for your lovely comments Jill. The service we offer is just as important to us as the great products we sell, so it's always good to hear that we're getting it right in both repsects!
Our name was inspired by a ship, which links in nicely with our coastal connections (being Devon based, we're always close to the sea!)
Looking forward to welcoming you back to store soon...

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Rated 4 out of 5 stars

very helpful staff at Taunton…

very helpful staff at Taunton shop.Bought a navy striped scarf.I actually went in hoping to buy navy sparkle boot slippers as bought couple of years ago.Its difficult when you have made up yr mind to look at anything else unless its a WOW! I love bobbles on my cushions but the slippers left me rather cold.Wasn't there room for one lot of sparkle amid the range.Not desperate so I will wait.Can't find the £100 prize survey site as advertised on my receipt card.I also wanted a tan leather tote bag,doesnt seem to be any about under £80.Keep up the good work.

December 20, 2022
Unprompted review
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Reply from Moshulu

Thanks for your comments Pat, glad to hear that our Taunton team were welcoming, and we'll be sure to pass your comments on about the styles you were looking for. If you'd like to review your store experience and enter into our draw, you can do so via moshulu.co.uk/store-review - hope this helps!

Rated 5 out of 5 stars

Highly Recommended

To date I've received nothing except excellent customer service, oh and of course fabulously comfortable and colourful footwear!

November 16, 2022
Unprompted review
Rated 4 out of 5 stars

Happy customer

I've bought slippers for my husband and sons, boots for my husband and Brother-in-law, slippers and slipper boots for myself and on the most part are excellent. Had to exchange a pair of boots because one of the zips wouldn't stay up but customer services were excellent and sorted it out. Only thing I havent been 100% happy with was a pair of moccasin style slippers. I have wide feet so tend to go for suede slippers as they give but they split at the stitching instead. Would definitely buy from them again though. In fact, I just did!

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

Super helpful for a returning New Zealand customer

I'm not a Moshulu customer however I am very likely to become one very soon. My cousin came over from New Zealand and his quest? To buy a replacement pair of Moshulu slippers for his wife whose previous pair were beginning to show signs of their age.

We were in the midst of postal strikes so Moshulu had removed their express delivery service as they could not guarantee that anything would arrive on time. I figured that it was worth ringing them to see if they could do anything about the order that I had already placed.

They couldn't be more helpful putting the order on hold momentarily so that they could reassign it to express delivery service on the off chance that we would get them in time. I accepted that it was very much in the lap of the gods and Royal Mail but as I say, the company were brilliant in doing everything that they could to help me to get these slippers on time.

Thank you Moshulu. This is what I call excellent customer service. I will be back.

October 24, 2022
Unprompted review
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Rated 2 out of 5 stars

Moshulu NEPAL 4 Men’s Classic Leather Slippers

NEPAL 4 Men’s Classic Leather Slippers. I found these singularly the most difficult slippers to get on my feet. I couldn't return them as I had worn them but I wish I hadn't. The slippers are uncomfortable under foot and as I have said, although they were the right size, I had great difficulty in getting them on, I even cut the elastic each side of the slippers and still had a hard time getting them on. No problems getting them off. The only reason for the 2 stars is that they are leather and have a sole which is wearable outdoors. Dreadful waste of money.

October 27, 2022
Unprompted review
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Reply from Moshulu

Thanks for your comments Eric. All of our products are designed with a smile in mind, so naturally we're disappointed that we did not deliver this for you. If you'd like to discuss this further in any way, our Customer Care team are on hand to listen, and help however they can. You can catch them on 01404 510440 or via customer.services@moshulu.co.uk

Rated 5 out of 5 stars

Complete Moshulu addict!

I have loads of Moshulu shoes, boots and slippers. I was just wondering whether get a new pair of Moshulu slippers for Christmas, but unfortunately the pair from last year are still going strong! So are the boots from last year, and the year before…..

November 2, 2022
Unprompted review
Rated 5 out of 5 stars

Slipper heaven

Moshulu sent me an email asking me to review my recent purchase. Not a problem, I’ve been buying Moshulu sandals and slippers for a number of years and love them all. But I don’t know which ones to review, I’ve just bought 7 pairs of slippers for Christmas presents as everyone always admires mine and they all look lovely. I especially love the matching mommy and daughter ones in bright pink. I haven’t bought children’s before so the jury’s still out on those but they look as well made as the adult ones and they have an elasticated strap on the back to ensure a good, safe fit.
Moshulu are offering entry into a £200 prize draw for writing a review which is part of my reason for writing one, I’m debating which boots to buy and if I win I’m getting two pairs 😆. Seriously, I’d definitely recommend Moshulu…in fact I do all the time. I just wish stores weren’t closing as I like to see before I buy and try them on. Other than that 5*s Moshulu 😃

October 21, 2022
Unprompted review
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Rated 1 out of 5 stars

I received my parcel of a pair of…

I received my parcel of a pair of boots. One was a size 7 the other a size 6. How can such an error occur? I have had to send parcel back via the post office and as I am disabled this has cause considerable difficulty.

October 17, 2022
Unprompted review
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Reply from Moshulu

Hi Susan, Thanks for your comments. We are sorry to hear of the error with your order; we'd love to help put this right and our Customer Care team would happily be able to assist with this and ensure minimal disruption for you in doing so. The easiest way to do this is to get in touch on 01404 510440 or via email on customer.services@moshulu.co.uk . We hope this helps.

Rated 1 out of 5 stars

Refund failure

Ordered a selection of boots to try on new styles. Returned same day as receiving as quality wasn’t good enough, leather wasn’t soft, colours slightly off and narrow in the foot. I received an email stating the footwear had arrived in the warehouse but no refund issued. It’s now over 15 days since I received the email of receipt and still no refund! Customer services fail to reply to contact. At a loss of what to do next. How is it possible a company in this day and age are able to get away with stealing and withholding their customers money!?

October 4, 2022
Unprompted review
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Reply from Moshulu

Thanks for your review Holly, we are sorry to hear of the delay to your refund which is certainly unusual. I can see that our Customer Care team have been in touch to reply to your enquiries sent by return, with their last message asking for some more detail on the items returned so that this can be investigated. I wonder if perhaps this has been diverted to your junk or spam folder? Please rest assured that we are looking into this delay as a priority. In the meantime if you'd like to contact our Customer Care team directly you can catch them directly by phone on 01404 510440 (selecting option 2 for support)

Rated 2 out of 5 stars

Returned Vagar Ankle Boots

I have many Moshula products and particular love their bright colour though the website colours are often not an accurate representation.
Excited at the new lipstick red Vagar Ankle boots I ordered a pair. What a disappointment. Very badly made. At £110 theses were a big let down and have been returned. The inside seams were bulky with large lumps left in lining/seams . The leather cracked and the colour different on each boot. They are also a very snug low ankle fit which for me felt tight .

September 16, 2022
Unprompted review
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Reply from Moshulu

Thanks for your comments on our new boot style. As a valued customer I'm sure you will appreciate that this certainly doesn't sound quite right to us, so please do get in touch with our Customer Care team if you've not already done so, as they'd be happy to look into this and help however they can. You can catch them on 01404 510440 or via customer.services@moshulu.co.uk

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