unhelpful in fixing issue with their manufacturing problem
I ordered two different products: pleated screens and flexscreen. The pleated screens work great and the installation instructions were clear as well as the measurement guides.
The flexscreen and subsequent customer service that is the reason for this low review. I followed their measurement guide provided however when the screens arrived they were about 1cm shorter at the corners than I ordered. The result, they are too small and the window wont close. I've been told it's normal for the factory to make them smaller and because it's a custom order that no refund can be given. So basically I'm out significant money through no fault of my own. Not a great way to do business.








