Some initial good suggestions but too often app encountered errors when seeking advice on outfits- frustrating when you’re in a change room or trying to evaluate what you’re wearing for the day. After... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I liked everything however i would like more help in creating a capsule wardrobe. How many items to buy (sirts, dresses,pants etc) Also since I live in Michigan and have changing seasons, some help w... See more
Company replied
I was a little disappointed with the capsule wardrobes create for me. When I found an item I liked, it would be out of stock on the site where it’s sold, or it did not come in my size. At the beginnin... See more
Company replied
I found the colors helpful but didn’t get much use out of the ai - it told me all my outfits were great. I agreed to a 1 time fee and was charged an additional $85 on an auto renewal which I did not... See more
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Company details
- #5 of 5 best companies in Stylist
About MOSSO
Written by the company
MOSSO is your personal fashion stylist, designed to help you build a wardrobe you actually love - effortlessly, every day.
What MOSSO does for you:
- Daily outfit suggestions - wake up to looks curated just for you, no decision fatigue
- Personalized color analysis - discover which colors make you shine
- Expert style advice - guidance tailored to your body type, lifestyle, and taste
- Capsule wardrobe building - fewer pieces, more outfits, zero overwhelm
Your style companion, every day.
Contact info
United States
- hello@mosso.ai
- mosso.ai
3.0
Average
850 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Black and white with the stripes is…
Black and white with the stripes is very cute outfit
June 30, 2026
Unprompted review
Reply from MOSSO
Hi Esha,
Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.
Warm regards,
MOSSO Team
Really Nice App for Android..Thank you…
Really Nice App for Android..Thank you 💯💯🔥
June 30, 2026
Unprompted review
Reply from MOSSO
Hi Rotsy Manampiharisoa,
Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.
Warm regards,
MOSSO Team
It gives me help putting together…
It gives me help putting together outfits that work .
June 30, 2026
Unprompted review
Reply from MOSSO
Hi Colleen Huanay,
Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.
Warm regards,
MOSSO Team
Absolutely terrible customer service
Absolutely terrible customer service. “Technical difficulties causing delays in cancellation and refund”. Cancelled membership immediately due to realizing that the site is an absolute scam. Charges did not line up with what was listed on website because “banks can have variations in charges”. Was finally able to cancel and get 25% back of membership fee, but keeping a close eye on my account. Stay away from this site!
June 19, 2026
Unprompted review
Reply from MOSSO
Hi Michelle,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number MICHELLE250740. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
Deceptive and hard to cancel
This app takes you to a domain with a completely different name than the rest of its branding to collect your payment information. It tells you it will cost $4.95 a week. You sign up thinking you can cancel before the next payment — but the unrelated domain is nowhere in your browser history and can’t be found on Google. It is not linked anywhere on the branded site.
The app they get you to install after you pay says you are not subscribed (because you aren’t…in the app). There is nowhere to cancel there, either. I was charged $19 the next week.
I emailed customer service and asked them to cancel. They replied saying they had. Then I was charged another $75 the next week.
Eventually had to cancel my credit card and put in a chargeback request. Buyer beware. This is a scam.
Edit - they are replying to everyone here as though we have not already contacted them directly and been charged again. This is just fraud.
June 28, 2026
Unprompted review
Reply from MOSSO
Hi Ash,
We’re truly sorry to hear about your experience and understand how frustrating and concerning it must feel to have difficulty cancelling and then see additional charges after contacting support.
We’d like to review your case carefully, including the cancellation request and the follow-up charges. We also understand your concern that you had already contacted us directly, and we want to make sure this is checked properly.
Unfortunately, due to Trustpilot’s data privacy settings, we’re unable to identify your MOSSO order from the review alone.
Please email us at tp@mosso.ai with reference number ASH467681 so our team can locate your account and review the situation as quickly as possible.
Best regards,
MOSSO Team
Unauthorised charges
I tried Mosso, wasnt my thing. Cancelled my subscription and Mosso tried to charge me again 3 x the original subscription charge. Luckily my bank sent me an alert, blocked the charge and cancelled my credit card.
June 30, 2026
Unprompted review
Reply from MOSSO
Hi Tracey Chaney,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number TRACEYCHANEY723088. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
Scam
Really poor, it’s a scam. The content is generic nonsense and they keep charging £42 a week, always a slightly different number so that it doesn’t flag with the bank. Impossible to cancel the subscription despite repeated requests. Avoid.
June 29, 2026
Unprompted review
Reply from MOSSO
Hi Consumer,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number CONSUMER279307. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
I cancelled my subscription weeks ago…
I cancelled my subscription weeks ago and was still charged €46. I have blocked the original Mosso account from taking money from my bank account, so they used a different account. Even though, I requested the full deletion of my account I was still charged and am currently being refused a refund.
June 29, 2026
Unprompted review
Reply from MOSSO
Hi Tiffany Bálint,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number TIFFANYBÁLINT523525. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
After my analysis
After my analysis, Mosso came up with colors for me that I have never worn....I am true winter, always have been. They pegged me as summer. I spent at least an hour with the app. No headway was made. The app kept repeating clothes or outfits I had rejected...sometimes in different cominations but always the same few items.
June 23, 2026
Unprompted review
Reply from MOSSO
Hi Sylvia Erspamer,
Thank you for sharing your feedback, and we're sorry the experience didn’t quite meet your expectations. We’d truly appreciate the opportunity to make things right.
Please reach out to our team at hello@mosso.ai, and we’ll personally look into it for you.
Warm regards,
MOSSO Team
Timely response
June 2, 2026
Reply from MOSSO
Hi Gillian,
Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.
Warm regards,
MOSSO Team
They took a subscription charge that i…
They took a subscription charge that i have no idea about for £79 - I cant log into cancel it because i can not recall ever logging in - total fraudulent nightmare!!!
June 29, 2026
Unprompted review
Reply from MOSSO
Hi Customer,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number CUSTOMER679934. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
I requested to cancel my subscription…
I requested to cancel my subscription to Mossi but was offered a free month to better familiarize myself with the site .
June 16, 2026
Reply from MOSSO
Hi Kelly,
Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.
Warm regards,
MOSSO Team
I was a little disappointed with the…
I was a little disappointed with the capsule wardrobes create for me. When I found an item I liked, it would be out of stock on the site where it’s sold, or it did not come in my size. At the beginning, I believe, they asked for height and weight, then a description of you body type. The styles chosen fit me were not appropriate for my size , judging by weight.
June 17, 2026
Reply from MOSSO
Hi Ann P Shircliff,
Thank you for your honest review, and we're sorry the experience didn’t fully meet your expectations. We’d genuinely love to understand how we could have done better.
Please feel free to write to us at hello@mosso.ai, and we’ll personally look into it for you.
Warm regards,
MOSSO Team
This is very good company
This is very good company
And I'm impressed
Very good 😊
Very nice
June 29, 2026
Unprompted review
Reply from MOSSO
Hi Ahmad bhai Bhai,
Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.
Warm regards,
MOSSO Team
Not what I wanted
I joined Mosso for some fashion advice, but it really seemed to be a way of selling clothes. I then wanted to leave and so far I can't unsubscribe. They kept promising to send me a link, but it never happened. I feel it's a scam.
June 28, 2026
Unprompted review
Reply from MOSSO
Hi Eleanor Andrews,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number ELEANORANDREWS378432. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
Mosso is priceless
Mosso is priceless. Not only does it give you great advice on clothing, but saves you time and money. By visualising what you’re going to wear by generating an avatar/uploading a photo of yourself, you get a feel for the type of look you want and you get to ask a stylist to give a verdict on your trending styles based on your feminine archetype.
June 28, 2026
Unprompted review
Reply from MOSSO
Hi Reena Nayee,
Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.
Warm regards,
MOSSO Team
The stylist was on point on what I feel…
The stylist was on point on what I feel good in. Her suggestions were ones I am comfortable with.
June 28, 2026
Unprompted review
Reply from MOSSO
Hi Carol Ylitalo,
Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.
Warm regards,
MOSSO Team
It is a SCAM!!
It is a SCAM!!
They keep taking your money when you already cancelled your subscription. NO customer service obviously.
June 28, 2026
Unprompted review
Reply from MOSSO
Hi Anne,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number ANNE435305. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
I would like to cancel my subscription…
I would like to cancel my subscription to Mosso. It did not give me what I was looking for. It may be useful for a complete beginner, but most of what I have read is not new information to me. Please confirm cancelation.
June 8, 2026
Reply from MOSSO
Hi Carole,
Thank you for your honest review, and we're sorry the experience didn’t fully meet your expectations. We’d genuinely love to understand how we could have done better.
Please feel free to write to us at hello@mosso.ai, and we’ll personally look into it for you.
Warm regards,
MOSSO Team
I moved thru the site easily
I moved thru the site easily, but the most important aspect I wanted to learn was not found - so far. I believe you pretty well "got me".
June 27, 2026
Unprompted review
Reply from MOSSO
Hi Fran Daniel,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
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