I love their jeans and the updated sizing (since I last bought from them years ago) has really helped me out. I would give 5 stars it’s just despite the sizing, which were updated to be inclusive fo... See more
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Motelrocks would have got full marks for delivery and quality of garment , just one thing has let them down , the garment was ordered in the wrong size and returned for another. Unfortunately since th... See more
Company replied
Very pleased, delivery cheap and fast, dress was nice and good quality and at a good price, a bit too long for my liking but other than that I’m happy xx
Company replied
Ordered the stated size jeans that match my daughters size, but when they arrived the jeans were way to big for her. So on the second attempt, ordered the next size down and they fitted correctly. It... See more
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Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Motelrocks.com
Written by the company
- We're committed to our customers!
- We at Motel have a longstanding commitment to treat all our customers the way we want to be treated- with respect, support and kindness.
FREE shipping on all UK orders over £75
Free delivery on orders over £75 and £1.99 returns on all UK orders.
Free delivery on orders over £75 and £1.99 returns on all UK orders.
Students get 10% off and sign up to our newsletter for 15% off a first order.
Orders placed Monday to Friday on standard shipping will be dispatched within 48hours – and will arrive withing 2 to 5 business days.
Contact info
UNIT 2, WAINWRIGHT ROAD, WR4 9FA, WORCESTER, United Kingdom
- 0808 164 5850
- help@motelrocks.com
- motelrocks.com
3.7
Average
13K reviews
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Ordered two pairs of jeans exactly the…
Ordered two pairs of jeans exactly the same size one was blue the other grey, on arrival the blue pair fitted great however the grey pair didn’t. There was a definitive different both in the waist & length of the jeans. Emailed MotelRocks for advice. Received a response quickly however at the end of the day the jeans simply didn’t match the sizing of the other pair and had to be returned.
I was disappointed to find out that returning the jeans meant I had to incur additional cost. Shame it put me off ordering another pair 😕all the extra charges do add up especially when your paying more than high street and your taking a risk. 🫣
What I am happy to report though aside from not bagging some grey jeans is that the quality of the jeans kept is good and the ordering process was straightforward and if you send a message to customer services you receive a response quickly.
April 21, 2026
Reply from motelrocks.com
Hi Lesley, I am happy to hear that you found that the ordering process was straightforward and that you received a prompt response from customer service. We appreciate your feedback.
I apologise for the issues you have had with the sizing of one of the pairs of jeans - our team will always try to get this resolved for you as efficiently as possible, it looks like we had requested some photos of the item you had received to further investigate but did not receive this. I will request our customer service team to reach out to you again today!
Motel x
Great customer service when I had to…
Great customer service when I had to return an item. Quick turn around service for new item.
December 29, 2025
Reply from motelrocks.com
Hi Lynn, thank you for leaving a review. I am so glad to hear that you have been happy with the customer service provided and your kind feedback will be passed on - I hope to see you shopping with us again!
Motel x
Once I selected what I wanted to buy…
Once I selected what I wanted to buy the rest was easy and deliver was bang on so well done you, my granddaughter has been delighted with her birthday present
April 23, 2026
Reply from motelrocks.com
Hi Pamela, thank you for leaving a review. I am so pleased to hear that you and your granddaughter have been happy with the order and I hope to see you shopping with us again!
Motel x
Great fitting jeans and really…
Great fitting jeans and really reasonable price. Going to buy another pair in a different colour!
April 20, 2026
Reply from motelrocks.com
Hi Caroline, thank you for leaving a review. I am so glad to hear that you love your jeans and hope to see you shopping for some more again soon!
Motel x
Reply from motelrocks.com
Hi Emma, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Good quality jeans
Good quality jeans - good selection of lengths and waist sizes available.
Shipped promptly.
Initial size purchased were just a little too tight but no issues returning and exchanging for the next size up
April 20, 2026
Reply from motelrocks.com
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the service provided - I hope to see you shopping with us again soon!
Motel x
Paid for next day delivery on Friday…
Paid for next day delivery on Friday night. I thought I would get it at least by Monday. Got it on Tuesday instead. What a scam.
April 20, 2026
Reply from motelrocks.com
Hi Kinza, I can see that you placed your order after the 7pm cut off time for our Saturday delivery - therefore your order was shipped on the following working day. This is explained on our website so I apologise if the information was not clear - I am sorry for any inconvenience caused.
Motel x
Rapid response, however..
Motelrocks would have got full marks for delivery and quality of garment , just one thing has let them down , the garment was ordered in the wrong size and returned for another. Unfortunately since then nothing no emails anything. Very upset granddaughter.
April 16, 2026
Reply from motelrocks.com
Hi Annie, thank you for leaving a review. I am glad to hear that you were happy with the item and the delivery service provided.
I have taken a look and can see that your exchange order has now been processed and you should have an email to confirm the shipment, if you need anything please make sure to reach out to the customer service team as they will be happy to help!
Motel x
Reply from motelrocks.com
Hi Jara, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
Reply from motelrocks.com
Hi Elizabeth, thank you for leaving us a review. I am so glad to hear that you have been happy with the service provided and I hope to see you shopping with us again!
Motel x
I ordered a top for my 20 year old…
I ordered a top for my 20 year old granddaughter, who wears a small size. As promised, the top arrived quickly. The top itself is so small I think it would be too tight on a 12 year old. However, I am struggling to find out where I can return it for a refund. I have now sent 2 emails to ask for instructions and both have been ignored. I do not want to end up with something that is not wanted. I just want my money back.
April 16, 2026
Reply from motelrocks.com
Hi Michael, I am sorry to hear that you were not happy with the purchase and your feedback regarding the sizing will be passed on to the relevant team.
I can see that you we have received an email from you regarding this order this morning and you have been sent the information you need - if you have any further problems please reach out via phone, chat or email to speak with our team!
Motel x
Very easy to order
Very easy to order, delivery perfect, and the jeans are absolutely gorgeous
April 21, 2026
Reply from motelrocks.com
Hi Pat, thank you for leaving us a review. I am so glad to hear that you have been happy with your jeans and the service provided - I hope to see you shopping with us again!
Motel x
Reply from motelrocks.com
Hello, I am sorry to hear that you have not been happy with your items and this feedback regarding the quality will be passed on to the relevant team - I apologise for any inconvenience caused.
Motel x
Reply from motelrocks.com
Hi Jackie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Jeans were very good material however…
Jeans were very good material however the sizing is completely off. I ordered a size up and they were smaller than my previous ones the size below. Have re ordered as love the shape of jean just be careful with the mismatched sizing.
April 20, 2026
Reply from motelrocks.com
Hi Grace, thank you for your review. I am sorry to hear that you have experienced an inconsistency with the sizing of your jeans and this feedback will be passed on to the relevant team. Please reach out to the customer service team with any issues as they will be happy to provide you with specific measurements of any sizes you need! I apologise for any inconvenience caused.
Motel x
Not Recieved
It has been 11 days since I have ordered and still do not have my parcel and the customer service team are ignoring me
April 17, 2026
Reply from motelrocks.com
Hi Emily, I am sorry to hear that you have not received your parcel - I can see that you have contacted the customer service team yesterday and have received a response. Please allow time for the team to take in a look into this for you and I apologise for any inconvenience caused.
Motel x
The dress I ordered never arrived.
April 17, 2026
Reply from motelrocks.com
Hi Sophie, I am sorry to hear that you have not received your order - from the tracking information it looks like this has been returned to sender. Please make sure to reach out to the customer service team so that they can help you out with this, I apologise for the inconvenience caused.
Motel x
I am so pleased with the jeans I…
I am so pleased with the jeans I ordered. Great fit and soft material. Will be buying them in other colours as soon as my size is back in stock.
April 17, 2026
Reply from motelrocks.com
Hi Clare, thank you for leaving us a review. I am so glad to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
Really happy with the jeans nice fit…
Really happy with the jeans nice fit arrived in good time
April 17, 2026
Reply from motelrocks.com
Hi Ruth, thank you for leaving us a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
Reply from motelrocks.com
Hi Saakshi, thank you for leaving a review. I am so glad to hear that you have been happy with your order and I hope to see you shopping again soon!
Motel x
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