Mother Natures Goodies Reviews 

187
TrustScore 3 out of 5

3.2

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Rated 2 out of 5 stars

Order placed early Oct 2021, never received. Emailed MNG about this, asked for refund if goods unavailable. They replied sorry, sending order out...As of today, 17 Nov.2021, still no delivery, no upda... See more

Rated 2 out of 5 stars

Ordered Frankincense & rose cream. Didn't come - no response to emails. When finally received order they supplied cream made by another company! Suspect there was NO frankincense in it at all - no s... See more

Rated 1 out of 5 stars

These oils are very diluted - some oils are up to 75% less smell than ones I currently use - I had to use 4 times the strength to achieve any healing properties and when put in the aroma stream they... See more

Rated 5 out of 5 stars

Visited the store in Abergavenny for the 1st time yesterday. What a great experience. The staff were friendly and helpful, the gentleman who served me was very passionate and knowledgeable about the p... See more

Company details

  1. Wellness Center

About Mother Natures Goodies

Information provided by various external sources

Since 2005 Mother Natures Goodies has been supplying our 80,000 customers with Essential and Carrier Oils, whilst our range has grown to feature many pre-blended oils, our mission has remained the same.

We aim to supply great Quality products that don't cost the Earth. As such we choose our Suppliers carefully, ethically source as much as we can, and do our utmost to minimise our carbon footprint.

We Employ 9 staff in the South Wales Valleys and consistently try to contribute to our local community.

OUR SERVICE: As Mother Natures Goodies has grown, we find more and more people contact us for information as well as products. We are seen as very much a thought and content leader and in recognition of this, our site aims to provide as much information as possible to our customers and more importantly, deliver this information in a concise, meaningful manner.


Contact info

3.2

Average

TrustScore 3 out of 5

187 reviews

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3.2

All reviews

(187)

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Rated 1 out of 5 stars

I ordered my products online

I ordered my products online. Received an email saying posted. I had no tracking details. I emailed them and they sent a strange badly worded email back. I delved deeper and it appears the company has been dissolved hence no more landline but somehow website still taking orders!!! PayPal gave me instant refund very strange situation

April 15, 2022
Unprompted review
Rated 1 out of 5 stars

The order has so far taken more than 16…

The order has so far taken more than 16 days to fulfil and still I have not received the order. Although Mother Natures Goodies was contacted via its website to establish the status of the order, no reply was received. All in all, I'm a disappointed customer!

April 14, 2022
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Rated 3 out of 5 stars

Not delivered

The carrier oil is good from here if you can get it delivered. I've been waiting 5 weeks for mine been told it was re ordered and still didn't receive it. Also their phone number doesn't work. Im waiting for a refund now...

April 11, 2022
Rated 1 out of 5 stars

Terrible experience

Terrible experience, ordered in november, promised a replacement in December when order didn't arrive, no replacement came, could not get hold of anyone emails being ignored. Forced to put in a case with PayPal and got money back today. Scarey thing is everyone is saying this yet they are still trading online.

March 25, 2022
Unprompted review
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Rated 1 out of 5 stars

Buyer beware

Same story as so many others here. Although my e-mails, over several weeks, were answered - and I received multiple assurances that the item was on its way - basically it never turned up. My refund from Paypal took all of 10 seconds. If this option is available to you I would grab it while you can.

March 22, 2022
Rated 1 out of 5 stars

Not received my order

Would give them 0 stars if I could. Haven't received order after 3 weeks. Tried to contact by email, but no response. I'm getting a Paypal refund now. It's really a shame as their products are really good. But will not order from them again.

March 21, 2022
Rated 1 out of 5 stars

Never got the order

Never go the order . The phone number doesn’t exist , my email wasn’t answered and when I took it to the PayPal resolution they gave me a mobile number and the man said he sold the business 5 months ago. Something very dodgy going on here . Got a full refund via PayPal

March 17, 2022
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Rated 2 out of 5 stars

Very Poor Customer Service still not received my order

The product itself is very good I have ordered from eBay multiple times. But since they have stopped selling on eBay the service has become so poor. I ordered my items on 12th Feb directly from their website and it’s now 7th March and I still haven’t received them. I’ve sent chaser emails but I’ve had no response. Very poor customer service. I would have given 1 star but their products are good hence the extra one.

March 8, 2022
Rated 1 out of 5 stars

They are choosing to be wretched

I know they are cheep but they are soulless. Do not use this shop, please, just don’t do it. They are dishonest and careless. They have stolen my money causing stress and upset. They are choosing to ignore me, wilfully and intentionally they are choosing to make harmful decisions about there business actions. Perhaps they feel so superior that they need not care or perhaps they are cowardly. Whatever the case they are not trustworthy. Choosing to buy from them may make you as guilty as they are, by choosing to endorse such disgusting behaviour with your purchase. Fight the good fight and do not use this shop.

March 5, 2022
Unprompted review
Rated 1 out of 5 stars

Please avoid this store as much as…

Please avoid this store as much as possible. I waited over 4 months for my order and when it finally came, it did not match what i ordered. Complete lack of professionalism and arrogance in treating the customer. This store is a total failure!!! No more orders from this store!!!

March 4, 2022
Unprompted review
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Rated 1 out of 5 stars

Goods failed to arrive within 3 weeks…

Goods failed to arrive within 3 weeks (I am still waiting)
The telephone number on their site does not work ("number not recognized")
No email reply to my query about the order, even 4 days later.

I am glad I paid by Paypal, I will be able to get a refund God Willing.
I suspect this company is no longer trading.

March 4, 2022
Rated 1 out of 5 stars

Even one star is too much

Even one star is too much ! I placed an order (which I couldn't track) last October and after numerous emails, excuses and promises I'm still left with nothing. Plenty of unneeded hassle. An order that cost me Euro 42. I have opened a dispute with PayPal but have no guarantee I'll get my money back. Simply shameful !!!!! Do not buy from this company.... I sure as hell won't.

March 1, 2022
Rated 1 out of 5 stars

My ordered products were never…

My ordered products were never received, you never returned my emails and your telephone number was invalid. An alternative telephone number came up on the telephone as property services. Sadly, the whole experience has been really disappointing and I will be looking to get my products from a different business from now on which is a shame as I've ordered and received products from yourselves in the past without problem.

March 1, 2022

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