Motion RC Reviews 1,121

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness, knowledge, and professionalism. Many people appreciate the quick response times and the efficient resolution of issues, making their overall experience very positive. The quality of the products is also frequently mentioned as a significant factor in customer satisfaction. However, some customers also noted occasional issues with product components, such as a defective charger or a loose screw, which required attention. A few people mentioned delays in receiving replacement parts due to items being out of stock, extending the resolution time.

What people talk about most

Product

Reviewers mention positive feedback about product quality and support. Customers are consistently satisfied... See more

Customer service

Customers had positive experiences with customer service. Reviewers frequently highlight the helpfulness,... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being knowledgeable, professional,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and professionalism of... See more

Response time

People report positive experiences with response times. Customers frequently praise the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

I was having difficulty setting up flaperons on the Freewing 70 mm F-16. I tried multiple times with no success. The base model setup using the NX8 required a reversed aileron servo when the plane w... See more

Rated 5 out of 5 stars

Great detailed helicopter. Had trouble at first with not removing shrink wrap from transmitter battery. Contacted support. After a few emails I got everything corrected. Powered up helicopter in garag... See more

Rated 5 out of 5 stars

I was able to get a dead lithium ion battery replaced under warranty very quickly. I contacted Motion RC and got a reply the same day. The CS asked for pics of the item and later provided instructions... See more

Rated 5 out of 5 stars

Martin has always been very knowledgeable about the aircraft sold by Motion. He has solved several problems over time but this was special since the plane was new and not functioning properly. He fo... See more


Company details

  1. #25 of 104 best companies in Hobby Store

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The tanks arrived on time

The tanks arrived on time. One of them had a defective track drive sprocket. Motion sent a replacement quickly. I'll use them for my future rc tank purchases.

January 2, 2026
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Rated 5 out of 5 stars

Great customer service

Motion RC took care of an issue with a product quickly and professionally. It was a manufacture issue and not anything Motion did. I appreciate their customer service and will do business with them again any time.

December 16, 2025
Rated 5 out of 5 stars

Crashed plane and I needed pictures

I had crashed my plane and I needed a picture of how the front wheel doors were connected to the servo. I had searched the web and could not find a picture of what I needed. Ozzy from motion RC, took the picture I needed and sent it to me! This was super helpful and whar I consider great customer service! Thank you again Ozzy!
Jeff

December 24, 2025
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Rated 5 out of 5 stars

Amazing Customer Service

I ran into a small issue with an order, and Motion RC’s customer was immediately on it. Thank you, Martin, for your timely response to my note and perfect resolution. This is how customer should be!

December 18, 2025
Rated 5 out of 5 stars

Flaperons 70 mm F-16

I was having difficulty setting up flaperons on the Freewing 70 mm F-16. I tried multiple times with no success. The base model setup using the NX8 required a reversed aileron servo when the plane was set up without flaperons. In the end, to get flaperons to work required further flip switching in the transmitter and thanks to Matt at Motion RC this was achievable. Thanks Matt! Now I hope that the flaperons help with lower landing speeds while offering adequate aileron control.

December 17, 2025
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Rated 5 out of 5 stars

I ordered the Tiger I tank

I ordered the Tiger I tank. It arrived very quickly and great working order. I was missing a small accessory part, but customer service took care of the issue. Very pleased with my purchase and Motion RC!

December 16, 2025
Rated 5 out of 5 stars

RC Corsair

I wanted a rc Corsair to build and fly. The crew at RC Motion have been so helpful in my new found hobby. They advised me and helped me order all items needed for my plane as well as walked me thru any problems I had with assembly. They are very knowledgeable regarding any rc plane question and very attentive. They were able to solve/or advise me on anything I asked. I would highly recommend RC Motion for all you rc needs.

December 1, 2025
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Rated 5 out of 5 stars

Excellent Customer Service

Motion RC responded promptly to the issue with my recent purchase. Dekek from customer service worked hard to get the replacement part to me as quickly as possible and kept me informed throughout the process. The service was excellent.

December 11, 2025
Rated 5 out of 5 stars

Ozzy in service was prompt and had a…

Ozzy in service was prompt and had a clear understanding of my problem. He came up with a fast solution.
The only negative is a week later I still don't have my warranty replacement parts.
When I purchase I get things in 2 to 3 days.

December 3, 2025
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