Moto Central Reviews 

3,113
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, noting that orders often arrive the very next day and are securely protected with robust packaging. Consumers also point out the incredibly helpful staff members who provide expert guidance, alongside top-tier product quality that meets expectations perfectly. However, some customers also noted frustrating issues with missing parts upon arrival or unexpected delivery delays that disrupted their plans. A small number of people experienced poor communication from support teams and felt that their concerns were not adequately addressed when trying to resolve problems.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting great prices and fast delivery... See more

Delivery service

Consumers find delivery service to be efficient, frequently highlighting super fast shipping, next-day... See more

Service

Users describe positive interactions with service, frequently highlighting great communication, fast... See more

Quality

Clients share positive opinions on quality, frequently praising the items as well made and arriving in... See more

Staff

Reviewers express immense satisfaction regarding the staff, frequently highlighting their helpful, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks for stocking the spares for Burley bicycle trailers ! Found/bought via eBay, didn't realise it's a Motorcylce supplier :). Bought the replacement seat for the Burley Cub child trailer 2016, as... See more

Rated 5 out of 5 stars

Superb experience! I bought Rev'it Sand 4 H2O trousers in a very hard to find size (XL short) from Moto Central on Ebay. Next day delivery (despite a 4:30pm order!). Exactly as described and huge savi... See more

Rated 5 out of 5 stars

I bought replacement parts for my wychwood 10ft truefly #7 fly rod from moto central. They couldn't have been more helpful There customer service was outstanding I would highly recommend this compa... See more

Rated 5 out of 5 stars

Needed a retro style jacket other than my Lewis Leather to compliment ride outs in colder weather. Lovely jacket and could double up for out and about other than bikes. Moto Central by far at the top... See more


Company details

  1. Motorcycle Shop
  2. Hobby Store
  3. Leather Goods Store
  4. Motorsports Store

Written by the company

Moto Central is one of the UK's leading retailers of motorcycle gear, offering an extensive selection of helmets, clothing, boots, gloves, and accessories from the top brands in the industry. Whether you're a sports rider, adventure tourer, commuter, or classic enthusiast, our Midlands-based showroom provides a dedicated shopping experience with expert staff ready to assist. We take pride in delivering top-quality motorcycle products with exceptional customer service. Our website features thousands of products, more than many competitors, and we provide free UK delivery on orders over £25, along with a 365-day return policy for complete peace of mind. At Moto Central, we go the extra mile to ensure you get the right gear at the best value. Plus, we offer exclusive discounts for Emergency Services, NHS Workers, Armed Forces Personnel, and Students. Shop with confidence at Moto Central – your one-stop destination for premium motorcycle gear.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,113)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought 3 items over 2 orders and was…

I bought 3 items over 2 orders and was billed and told it would be shipped about 10 days ago. Am still waiting for the shipment details through fedex as of today. Have sent an email as well to their customer care but there has been no response from their side. Totally i have spent 661$ but am not seeing any action on the shipping front nor on the customer support team.

Kinda wondering why i purchased through an online retailer looking at good reviews abs expecting good service. Hope i’m wrong.

Order no MC-16337 & MC- 16323.
Pandomoto gear

UPDATE:
I received the boots from motocentral. Had got great support from jamie at motocentral who promptly sent out yhe goods. Must say after receiving them , was very satisfied and happy with the whole support . Would love to buy from them again in the future

December 26, 2025
Unprompted review
Moto Central logo

Reply from Moto Central

Hi, thank you for taking the time to leave a review.

We’ve checked both orders (MC-16337 and MC-16323) and can confirm they were dispatched in line with the quoted delivery schedule for Saudi Arabia. Please note that dispatch and courier handover were affected by the Christmas holiday period in the UK, which can cause short delays around this time of year.

Both orders are now with FedEx and in transit. Your tracking number is 397422506693, and delivery should be completed shortly.

We apologise if the timing caused concern and appreciate your patience. If you need any further assistance, our team is always happy to help.

Jamie

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Rated 1 out of 5 stars

Refused to honour price match offer

I am extremely disappointed in this company.
They are currently offering to beat their competitors prices on certain goods by £1. I asked for a price match against an Oxford Magnum U-lock sold by Sportsbikeshop but Moto Central refused as they said that in this instance they would make a loss. I think they should do some research into the prices their competitors are offering before making promises they are not prepared to keep.
MC's advice to me was ".... you'd be better off purchasing from SBS ..."

January 2, 2026
Unprompted review
Moto Central logo

Reply from Moto Central

Hi Phil, thanks for your feedback.

Our Price Beat offer is subject to specific terms and conditions, which are clearly outlined here: https://www.motocentral.co.uk/pages/price-beat

In this case, the competitor price you referenced did not meet the requirements of the policy, which is why we were unable to apply the £1 Price Beat. We were open about this at the time and advised you accordingly so you could make an informed decision.

We always aim to be transparent and fair, and we won’t sell products at a loss where the conditions of the offer aren’t met.

Jamie

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Rated 5 out of 5 stars

Fantastic customer support

Fantastic customer support. I needed an item I had bought, in time for Christmas. They went over and above to get it for me, the next day… now that’s what I call good service. Plus the item I bought, was excellent quality and at a good price. Top marks for this seller!

December 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Prices are pretty good too

I have ordered a few things with these guys and they have always been very helpful with good comms, answering my questions quickly & concisely. Prices are pretty good too.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Top Seller

I am extremely satisfied. A top-notch 5-star seller. The item was well-packaged and arrived very quickly. Excellent communication. I would recommend this seller without hesitation.

November 21, 2025
Unprompted review
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Rated 5 out of 5 stars

This seller is amazing!

This seller is amazing!! Great communication, great company, great items, I have classified this seller as a trusted seller and will definitely buy from this store again

September 12, 2025
Unprompted review

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