Motogb Reviews 55

I purchased an item from Motogb on the 5th January 26. One month on still no delivery so I contacted them twice but no response. Only for PayPal I don't believe I'd of ever received my refund request. There's zero customer service. Don't waste your time and shop elsewhere.

Rogues. They do not honour the warranty.. steer clear from these cowboys. Will be in the process of taking legal action

Had my bike serviced via wigan Kawasaki
Some service items not checked ,damaged a wheel denied it .service reminder not set
Oil dash pot not emptied grease on tyre
After speaking over 30 k on bikes over 2 years And after sales team are terrible

I paid £38.83 to KD Motorcycles (Padiham) on 3 October 2025 for a Benelli BN125 side stand, after being told it was in stock and would arrive within 1–2 days.
Despite repeated assurances and follow-up calls, the part was never supplied and no promised call-backs were made. Even after MotoGB Ltd (their parent company) admitted a “stocking error” and confirmed the part had been picked, no delivery occurred.

This is a clear breach of contract under the Sale of Goods Act 1979 and a failure of reasonable care under the Consumer Rights Act 2015.
I am now considering pursuing the matter through Trading Standards and the Small Claims Court. Proceed with caution.

Received a refund today, 21st October 2025

Of course, I’m still out of pocket in terms of travelling to and from KD Motorcycles and the time wasted constructing emails and telephoning the company.

What a complete joke of a company !!! Unbelievable !!!

Never buy from this shambles of a buisness, ordered items, that I never received, emailed asking where they are took a week to back to me they said they would chase it up, never got back to me again! Then just refunded the money. Worst motorcycle shop I have ever dealt with bar none!

The level of after service from Chorley Motorcycles a have received has more than met my expectations, the mechanic has fully investigated a vibration concern I had at first service and kept me fully updated.

I am writing to express my deep disappointment following a recent interaction with a member of your team, Jim Ridyard, regarding my partner’s scooter, which has only done 200 miles and is still under warranty.

Unfortunately, the conversation was extremely upsetting. I found Jim to be unreasonably rude, dismissive, and completely unwilling to listen or offer any constructive resolution. His manner was condescending and made me feel belittled and incapable, which is unacceptable from anyone especially someone in a customer service role.

I am not stupid and I did not deserve to be spoken to in such a demeaning way. Rather than help, Jim came across as a bully, and at no point did he show any intention of resolving the issue at hand. I was left feeling incredibly frustrated and disrespected.

Frankly, his behavior reflects poorly on your company. Customer service should be about support and problem-solving, not intimidation. I strongly urge you to look into this matter and take appropriate action. No customer should be subjected to that kind of treatment.

I have had trouble with getting my Service record uploaded to keep my warranty valid as its all on customer portal online. As i didn't get the bike serviced by the dealer but a local garage they don't have access to the online portal. My first service was uploaded by helpful man at Motogb Stewart however trying to get my second service uploaded seems to be too much effort for Jim Ridyard and no one will help and now not responding. Totally annoying for something that would take them 2 minutes.

Have an ongoing issue with brakes have sent an email to MotoGB And unfortunately they've chosen not to respond for something that's quite serious And that tells me everything I need to know of this company There is absolutely no after care just take your money and then ignore you .
Save yourself some time by elsewhere because they're not interested in orher customers they've demonstrated that and can see from other reviews it's a similar story great business model.
Clearly I will not buy from them again

Tried to but a bike after after 3 months numerous emails calls etc no one gets back.in touch don't waste your time with this company . Maybe £6k was not enough for them to bother now purchased the product of another supplier at least they co tact and ring you . Buyer beware worst experience ever

The parts were a little hard to find got help from staff delivery took longer than expected but no rush needing them not bad

Bought Mondial HPS 125 in Oct 24 for my daughter from a recognised 'dealer' in Huntingdon. Bike developed an intermittent starting fault which neither dealer nor MotoGB particularly interested in accepting responsibility for. Website has bike registered as an SMX 125. At least 4 e-mails to MotoGB have been ignored. What is there to say? Steer clear of any bike sold through a MotoGB franchise and whilst their portfolio looks good value, their after sales and customer service are abysmal. You get what you pay for. Not worth the hassle.

My Grandson purchased a new Sym scooter. Just a year later it developed an electrical fault which required a new part. He has been waiting months for the part to arrive and keeps getting fobbed off by motogb uk who say the parts can take up to 10 weeks to arrive. I even contacted Sym direct in Taiwan who eventually referred me back to motogb uk. They are a complete waste of time and have no interest in looking after their customers. My advise is to steer clear of motogb and Sym .

So I bought a Morbidelli MBP C1002v from these guys and to be honest it’s not a bad bike for the price! The problem is I have a fault on the LCD DISPLAY so it has to be replaced under warranty, i have emailed them, tried to phone them and the mechanic has sent them a video and pictures of the fault. I have heard nothing and all requests so far have been ignored.
Seems to me that this company has zero respect for anyone that have bought a bike from them and have no intention of fulfilling the warranty agreement, and try getting any parts 😂 almost everything on there website is out of stock. I would definitely recommend that no one should buy anything from MOTOGB as once they have your money they can’t be bothered, absolutely useless 👎🏻

I put in a reveiw unhappy with moto gb withdrew it as I've had a good explanation as to the problem which I am now happy with it was down to administration error which they promised to sort out now very happy with phone conversation

Disappointed, bought a crash helmet and was charged extra delivery for Highlands and Islands when that's clearly not where I live. It's just a scam to charge more as I know the courier they used doesn't charge extra to me as they come here regularly. There is no excuse for this as even the port office don't count Aberdeen as Highlands. So it is clearly just a scam. No excuse. I wrote to them and they chose to ignore me.

If I could leave 0 stars I would 🤬 I bought a beta rr 125 brand new for £6500.00 from Appleyard motorcycles (Moto gb), had it for just over a year and done just under 1900 miles on it mild green lane’ing, it starting making like a chain wiring noise from the engine then slowly died, I contacted Beta Uk and Appleyard motorcycles and neither were interested in the warranty, seems once they have your money your on your own,  SKUMBAGS! Think hard before you buy a bike from them as the warranty isn’t worth squat!

Ordered a part for my scooter. Within 24 hours it was received and bike back on the road. Impressive!!

I was speaking with the manager of motogb-ltd, a motorbike shop on Ebay, wanting to purchase a Yamaha.
After i told him i dont like the split dashboard screen of the Tracer 9GT he ended the call in my face with no words.
Why would he get offended by that?
Very bad customer service. Avoid this shop.