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MotoPress Reviews 

680
•
TrustScore 4.5 out of 5

4.5

Software Company
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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for providing prompt and exceptionally helpful assistance, often going the extra mile to successfully resolve complex technical problems. Many people note that the digital products are highly reliable, straightforward to install, and offer great flexibility for managing their professional online websites. However, some customers also noted significant frustrations regarding rigid refund policies, subscription terms, and unhelpful responses when seeking proper issue resolution. A few reviewers experienced unexpected difficulties with software access and felt that specific functional limitations should be communicated much more clearly beforehand.

What people talk about most

Customer service

People report positive experiences with customer service, frequently highlighting fast, professional... See more

Staff

Customers consistently note positive experiences with staff, highlighting prompt assistance, clear... See more

Product

Users describe ambiguous interactions with product features, as some consumers praise the reliable plugins,... See more

Website

Consumers find website to be ambiguous regarding plugin access and features, as people experience both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have contacted MotoPress three times over the last few years for help. We have a unique application where we manage bunk bookings for a ski house with 60 bunks. Andre has helped me to customize Hot... See more

Rated 5 out of 5 stars

Excellent plugin to use and very easy to setup. The top thing is excellent customer support service. Thanks to the team and especially Eugene from customer support. Best of luck team.

Rated 5 out of 5 stars

I run a tourist accommodation and use the MotoPress Hotel Booking plugin. I had a very technical issue with a multilingual plugin (TranslatePress) that was not translating email links correctly.... See more

Rated 5 out of 5 stars

Hotel Booking seemed like the best solution for our project, and that’s definitely proven to be the case. I had just two minor adjustments I needed help with, so I reached out to support, and the... See more

Company details

  1. Software Company
  2. also in
  3. Software Vendor
  4. Vacation Rental
  5. Website Designer

Written by the company

MotoPress is a team of experienced WordPress professionals that has been building plugins and themes (software and design) for WordPress CMS since 2013. The mission of MotoPress is to give companies and personal projects flexibility and specific software they need to successfully build online business with a user-friendly content management system of WordPress.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

680 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(680)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Best service

I had a quick response from Eugene White who solved immediately my problem. Literally with one click. Can't possibly ask for more.

April 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Good service, good software

Andre and the rest of the team are a great help! The software has come a long way over the years. They address bugs and do regular updates. It is stable and plays nice with other plugins.

March 20, 2024
Unprompted review
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Rated 5 out of 5 stars

MotoPress Hotel Booking software

This hotel booking software has made taking bookings through my website easy, MotoPress make regular updates adding more functionality, and if there are any issues their support team are quick to help, Andre was especially helpful making the changes to my website for me as I am not very technical.
Keep up the good work.

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Great Customer Service - I had a real person on the end of email who was able to quickly assist me with my query and resolved the issue.

March 20, 2024
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Rated 5 out of 5 stars

Extremely helpful

Andres was fantastic helping me with something above and beyond with tia product, thank you kindly

February 28, 2024
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Rated 5 out of 5 stars

I decided to use hotel booking from…

I decided to use hotel booking from Motopress on my website after checking a lot of other plugins. My choise was firstaval for synchronisation with booking and airbnb and others .... It works very well ;-) Then I use all functionalities ... It's really great. 2nd, Motopress is using a chat to help their customer and they are very reactive, ... nice when I have a quick question. I recommand this plugin. Fred

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Kind and patient

He showed a very patient approach towards someone who did not understand technology. Thank you very much

February 16, 2024
Unprompted review

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