Brilliant experience, Abdullah was very welcoming and helpful, was shown the vehicle and had all the paperwork sorted promptly. Very professional but friendly atmosphere, both the company and the staf... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We just bought a van from here and couldn’t be happier! The team was so helpful, friendly, and made the whole process really easy. They answered all our questions, gave us honest advice, and made us f... See more
Excellent customer service right from the start. Abdullah was so welcoming and genuine. He made me feel at ease, even on the test drive. Abdullah gave me confidence to sell my old car. I would absolut... See more
The worst experience !!! He simply refuses to return £250 deposit, not having britch in the Customer Declaration form. This guy will take as a fool and lye to you! So under no circumstances proceed... See more
Company replied
Company details
Written by the company
Do you ever get tired of shabby customer service? Do you ever get the impression you're just a sale? We felt that too, and we got fed up with it. That's why we vowed never to do it. When we say we're forged by experience, we're talking about the experience of bringing together all our nous and expertise accumulated over 20 years of selling vehicles. That's the experience of understanding first-hand what customers want and tailoring the sale to meet your needs, not ours. That's the experience of going the extra mile every single time so you don't just get what you came for, you get more. There's more. When we say we're sustained by excellence, that's the excellence of our best-in-class customer service, the little touches you just won't expect from a van and car dealership. It's the excellence of accompanying you on your journey, not just from when you walk in our door to when you drive off the forecourt, but onwards as long as you need us. We're invested to being in it for the long term with our clients. That's why our customer retention is so high, and there's no bigger compliment than that.
Contact info
Hollybush lane , UB94HG , London , United Kingdom
- 01895831753
- Info@motor2go.co.uk
- motor2go.co.uk
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service! Abraham delt with the whole process and was very easy! Went and looked at a very clean van on the wednesday which had one parking sensor out which I was told it would be repaired for me on arrival on Friday which it was. Would highly recommend this dealer for anyone looking for a van for a good price. 10/10

Reply from Motor2Go
I had a few issues with my second hand…
I had a few issues with my second hand transit van.
But they sorted everything out very quickly.
Great service. Would recommend them.
AVOID - Racked 3 parking tickets in my name
AVOID - racked 3 parking tickets in my name when I had to send it back due to issues that should of never been there.
A bought a car from them a year ago and when I had to give my car back to them so they could sort the issues, (which should of never been there in the first place) they had it for 2 weeks and racked up 3 parking tickets in my name.
I was so upset as I’ve never got a parking ticket in my life. 2 of the tickets they paid (after I chased them multiple times) however they 3rd one is still outstanding 1 whole year later and I’ve just received a final notice for it.
I appealed it with the council at the time to say it wasn’t in my possession and to pass it onto them directly, I also text motor 2 go various times to ask them to pay it they ignored me and clearly still haven’t paid it.
This is completely unprofessional and frankly appalling.
Avoid this company, they are quick to sell you the vehicle but their aftercare is unsatisfactory and they are dishonest.

Reply from Motor2Go
Reassuring and Informative
Thanks to the team at Motor2Go, once I made my mind up to go for the van they reassured me it would be ready within 3-5 days. I appreciate the speed as they got my van with the finance ready for me in 3 working days and updated me during the whole process as it’s my first ever van purchase this is all new to me. The Ford transit I purchased has everything I requested for and wanted to give it a run around for a week before leaving a review. So as they promised they delivered really well! Cheers to that, thank you guys! I can start getting back to work :)

Reply from Motor2Go
They are worth the visit
Good guys, great service quick, efficient, friendly really good prices. I would buy another vehicle from them again

Reply from Motor2Go
ighly Recommended This company they…
I will highly Recommended This company ( Motor2Go )they are very friendly and very good service to helping costumes choose the right car .. I bought van last week and I am very happy with it .. Thanks to all staff at motor2go ….
Bought my A class from them
Bought my A class from them. Meer provided an excellent customer service and was always on hand when I needed him. It was my first time buying a car and he made the process so smooth and easy going. Would definitely recommend.
Amazing service
Amazing customer service, found exactly what I was looking for! I recommend everyone to come here as soon as you can
Bought my GLA from them and really…
Bought my GLA from them and really pleased with the level of service. Highly recommended.
Highly recommend
Excellent and hassle free service. Meer was amazing and helped finding the right van at a good price.
Purchased a van from motor2go
Purchased a van from motor2go, customer service was immaculate and staff was very helpful.
EXCELLENT 5*
I purchased a lovely work van for my staff. Meer & Abraham were fantastic.
Their service was incredible and very helpful. We look forward to doing more business in the future.
Honestly best company out here customer…
Honestly best company out here customer service always great and never have any complaints
Thank you…
Thank you for making my purchase pleasant and easy. The service and care I received was outstanding, everyone was so friendly and helpful, I would definitely recommend to anyone looking to buy a vehicle.
Found the perfect van
It can be a mind full when you’re in the market for a new van, motor 2 go helped me find the perfect van for my job after showing me a variety of stock that they offer, all the staff were caring and happy to ask answer any questions, they even had my van freshly washed upon collection
Great car and customer service.
The worst experience !!!
The worst experience !!!
He simply refuses to return £250 deposit, not having britch in the Customer Declaration form. This guy will take as a fool and lye to you! So under no circumstances proceed to pay any required deposit, becouse even if you don't withdraw from the deal but your finance is not successful , he will leave with your deposit !
Just like other people have mentioned lower down he is scamming people !!!

Reply from Motor2Go
Had a great experience would definitely…
Had a great experience would definitely come here again Abraham was very helpful with my needs and got the van serviced MOTD all in one day would definitely come here again.
Hi I just want say thank you to you…
Hi I just want say thank you to you guys for me new van👍

Reply from Motor2Go
I heard about Motor2go from a friend as…Shams experience
I heard about Motor2go from a friend as I needed a van asap, As a builder I need strong reliable van that does exactly what it says on the tin. I popped round to yard where I was surprise to find beautiful premises and line upon line of clean well positioned vans which indicated to me that they actually cared about each individual van.”it’s like organising your tools” So soon after I was approached by a friendly young man who walked round and recommended a few vans after asking me some questions in terms of my preferences. He even showed me a van that had metal shelf’s already built in which reminded me of a mate of mine who would love a van like that, because his van is a total mess and those shelves would go along way to helping organise his life lol. We proceeded and came across exactly what I was looking for a sleek high top van with roof racks already in perfect for long lengths of wood or pipes. I jumped into the cab first smelled clean and all seats bd surfaces were cleaned and polished. Don’t know how long I’ll keep it that way but at least I can enjoy for a while. Now the main event the engine. This would make or break the deal, I turned the key and an amazing Diesal engine started purring at me. I was in love…I asked the guy to open bonnet he did clean as a whistle. Now for the price..I was expecting too too dollar but to be honest it was very reasonable for a well maintained van. The offices where nice and comfortable I was offer tea and just genuinely enjoyed the experience. After a little negotiation and signing of paperwork I was the proud owner of my next dream van. Would have to be I’m now broke and the van has to make me my money back. Of which I have no doubt. Great van great premises great customer service definitely on to visit I told them I would give them good review and that’s the truth

Reply from Motor2Go
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







