M.C.C. - Motorbikers Cosmetic Reviews 

1,380
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the natural products, especially the popular balms and soothing oils, for providing truly effective relief from various physical aches and chronic pains. Consumers also widely appreciate the exceptionally fast delivery service, wonderful packaging, and extremely reliable customer support team that is always ready to answer any questions. However, some customers also noted occasional delays or waiting times when ordering products. People mentioned that shipping can sometimes take a little bit longer than expected or require waiting for new product batches to be freshly prepared by the team.

What people talk about most

Product

Consumers find product to be positive, noting that items like the warrior balm and muscle magic provide... See more

Quality

Reviewers highlight positive aspects of quality, expressing deep appreciation for the exceptional standards... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently reporting fast and reliable shipping... See more

Service

Customers consistently note positive experiences with service, highlighting great products and excellent... See more

Customer service

Users describe positive interactions with customer service, noting that representatives always go above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly mind blown i bought the warrior balm as my daughter ended up at the hospital on a Tuesday as she injured her back and was in agony. This arrived on the Thursday when she was still in agony, a... See more

Rated 5 out of 5 stars

Have been using this company several years for various products that they make. Have always found the products very good and helpful for several medical conditions that I have problems with, e.g. arth... See more

Rated 5 out of 5 stars

I have purchased the warrior balm on more than one occasion. I have osteoarthritis and fibromyalgia. But I’m not keen on taking pharmaceuticals for pain. This balm works perfectly for me. As I get ni... See more

Rated 5 out of 5 stars

M.C.C sells excellent products, their warrior balm and magic muscle has helped me manage with my struggles through Fibromyalgia flare ups. Their customer services is excellent and are available to ans... See more


Company details

  1. Pharmacy

Information provided by various external sources

The Motorbikers Cosmetic Company - a range of all natural hair, beard and body oils. Find us on FB Motorbikers Cosmetic Company


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(1,380)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Little pot of magic

My Mum suffers with PMR and this little tub of magic really helps her at night. It helps melting her pain to enable her to sleep, plus it's scent of the essential oils is calming.

March 27, 2024
Rated 5 out of 5 stars

Actually worked to help with the pain

Actually worked to help with the pain. In the past we've tried practically everything boots, holland &barret ect sell to help with pain, the pourer on the oil bottle is a little frustrating but other than that, very happy that we purchased both products, after trying a friend's. Just a bit expensive. But we'll take price over pain any day.

March 25, 2024
Rated 3 out of 5 stars

Did not work for me

Based on the glowing reviews on their Facebook adverts I purchased two of their products. I added a review for the positives of the product, that it arrived quickly and smelled lovely but mentioned that it had not had any effect on my pain. They removed my review, leaving only the ones that claimed that the product worked. I feel that this is misrepresentation, hence the 3* review.

March 22, 2024
Unprompted review
M.C.C. - Motorbikers Cosmetic logo

Reply from M.C.C. - Motorbikers Cosmetic

Hi Celia, firstly if you still have your products and you need any help or support getting results please message us on FB messenger and one of the team will be able to give you some 1 to 1 support, it can sometimes take a few tweaks to methodology of use to get your pain levels down. Secondly, we do not delete any comments or reviews on FB unless they are abusive so I have just had a look through the admin history on our Facebook page and I can't see any removal of any comments in the last few months at all, apart from one from a guy who thought he was being funny about our company name, which is obviously not yourself. We would rather someone comment if they are not getting the results they want so we can reach out and help them. I would also recommend joining our support group too if you are not already in it too

Rated 2 out of 5 stars

Warrior balm quality

I have used the products for nearly two years, and have spent nearly £1,000 as I have arthritis and fibromyalgia. The products did really help, that’s not the issue. The last warrior balm I bought was lumpy and gritty, isthmus looks like it’s curdled. On MCC advice, I put it in the fridge, but that made no difference to the texture. It was suggested I had stored it wrong, but I’ve always stored the product the same way, then suggested I had contaminated it. I asked if I could send it back for them to check, and was told they would let me know, they didn’t. I have a nearly full large pot of Warrior Balm that I cannot use as it takes over 5 minutes to massage the lumps in, and with arthritic hands, I cannot do it. All previous jars of warrior balm have been easily absorbed into my skin, this is also greasy, so doesn’t absorb fully. I had a few people contact me saying they had also had the gritty and lumpy jar of warrior balm, and when contacting mcc they were dismissive.
It’s such a shame, as the warrior balm really helps, but due to the way my complaint has been dealt with, I won’t buy from them again. I am not trying to cause any trouble for them as I know they are a very small business, but they need to take complaints and concerns on board, and not take it as a personal attack

January 26, 2024
Unprompted review
M.C.C. - Motorbikers Cosmetic logo

Reply from M.C.C. - Motorbikers Cosmetic

We acknowledge your feedback concerning the resolution of your complaint. It's important to clarify that the order for the product was made 5 months prior to your reaching out to us. Upon investigation, including a review of our retained samples which were found to be unaffected, it appears the issue with the product could be attributed to moisture exposure, as suggested by the photos you provided. Due to the significant time lapse since the product's delivery, we are regrettably unable to offer a replacement. This might not be the outcome you were expecting, and for that, we extend our understanding.

Rated 5 out of 5 stars

Fabulous service as always

Fabulous service as always! Products are absolutely amazing I keep coming back to restock.
I know times are hard but I will say that these products really are worth every penny.
I take advantage of the payment methods available when I need to as well. If you use them, they do help make things more manageable.

This time I purchased a large warrior balm. When your use daily it's the best value for money. But there are 3 sizes to suit all budgets.

Most importantly it really works! I use daily for fibromyalgia pain, headaches, joint pain, nerve pain.

It can take a while to dial down the pain in the beginning especially if you have been struggling for a while. So it's definitely worth perseverance. It has made a huge difference in my life helping me to manage long term chronic pain.

I absolutely wouldn't be without it.

As far as service goes it's been excellent in all areas! Every single time.

I can't recommend enough.
And if you need a little extra lift and pamper there are some products to help you there too.

I hope as many people as possible get to experience the amazing benefits from the products. They really are a game changer.

Customer for life x :)

January 26, 2024
Rated 5 out of 5 stars

Miracle Oil

I love Secret Venom Oil, I can’t believe the difference this oil has made to my skin. People are surprised when I tell them I’m 77 this year, their response is “No-oo!! Never”….

January 26, 2024
Rated 5 out of 5 stars

Thank you all…

I placed my order and it arrived the next day! Well wrapped to keep the bottles safe and sound.
Excellent service from a brilliant and valued small company. Thank you all x

January 25, 2024
Rated 3 out of 5 stars

It was an international purchase from…

It was an international purchase from Latvia, unfortunately comapny didn't put my phone number or email address on the label when sending it and it is causing me problems now. When we buy stuff from non EU contries we have to pay toll fee on arrival, for that they need to know our email or phone number, so they can send a link to pay the fee, now they can't do it and i have to pay extra for paying in person. Can't comment on the product as i still haven't received it.

January 3, 2024

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