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Motorfinity Reviews 2,610

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 491 reviews, reviewers overwhelmingly had a great experience with this company. Customers are thrilled with their purchases, often describing the initial buying process as very positive and straightforward. The staff is consistently praised for being organized, helpful, pleasant, friendly, and efficient, providing excellent communication throughout the entire process. Many people highlight the exceptional service, noting that the company keeps them updated weekly on their new car's progress and handles all aspects seamlessly, making the experience stress-free. The delivery service is frequently mentioned as smooth, efficient, and on time, with drivers often going above and beyond to accommodate customer needs. However, some customers also noted occasional delivery delays, though these were often resolved quickly and efficiently. A few other people also felt that there were issues with missing upgraded features on their delivered vehicles, despite prior assurances and discussions with sales staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting smooth and efficient... See more

Service

Customers had positive experiences with service, often describing it as exceptional, professional, and... See more

Product

Clients share positive opinions on product, with many expressing delight and satisfaction with their new car... See more

Order

Reviewers consistently express satisfaction with the ordering process, describing it as smooth, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldn't be happier. Four years after my first effortless purchase with the company, rising fuel costs prompted this switch to electric. Account manager Luke delivered a fuss-free, irresistible deal... See more

Company replied

Rated 5 out of 5 stars

First stage in the buying process has been very positive. Josh was quick to follow up and respond to questions. He has also kindly offered any further assistance before the delivery team takes over t... See more

Company replied

Rated 5 out of 5 stars

The company is brilliant. They do what they say and are very organised and helpful. Katie Powell kept me updated all the way through the process. It was daunting paying online but reassurance is given... See more

Company replied

Rated 5 out of 5 stars

Olivia & Lucy made the whole experience a pleasure I was updated weekly the progress of my new car as it went through the various stages of being built with estimated timeline for completion of e... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Big discounts on new cars for those who go the extra mile. That’s what we’re all about. We believe our frontline workers should know how much they’re valued. We work hard to bring you unbeatable offers that aren’t available to the public. No hidden fees. No pushy salespeople. Just exclusive prices for those who serve our communities. Because you’ve got enough on your plate, we’ve made car buying easy with online support, expert advice, and zero hassle. Low prices just for you. Service that puts you first. Driven to reward you. Motorfinity.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

What a positive and enjoyable…

What a positive and enjoyable experience we had from Motorfinity when buying our new car. Patrick was very friendly and helpful in the early stages, giving us all the information we needed to complete our purchase with confidence and without any worries.
We discussed the possibility of doing a part exchange with Amy, but decided to sell our old car locally.
Fiona dealt with the payment and delivery of the car, and kept us updated when delivery was delayed by a few days because there was a dent which had to be repaired before the car could be delivered. She also sent us a link to the Changan dealership to help with any queries, and left her phone number in case we need further assistance.
We were informed the night before that it would be between 7.30 and 8am the following day. It arrived at 7.30 as promised, and Craig was very thorough and inspected the car before he left to ensure that I hadn’t missed any damage.
I would highly recommend Motorfinity. Great customer service. Thank you.

April 24, 2026
Unprompted review
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Reply from Motorfinity

Thank you so much for this wonderful and detailed review! We're thrilled Patrick, Amy and Fiona all played their part in making the experience so positive, and that Fiona kept you so well informed even when there was a slight delay with the repair. It's also great to hear Craig was so thorough on delivery day! We'll make sure they all see your lovely feedback. We hope you're loving your new car!

Rated 5 out of 5 stars

Very professional and personal service

Very professional and personal service. Would recommend.

April 28, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the kind words! We're so pleased you found the service both professional and personal, that's exactly what we aim for. Your recommendation really means a lot to us. We'll be here whenever you need us again!

Rated 5 out of 5 stars

Highly recommended- brilliant service and amazing discount.

I was initially sceptical about what Motorfinity could do for me with a discount. But I was wrong. They found me the car I wanted with over a £4k discount to anything I looked at in dealers, and they offered me more for my trade in. I was and am amazed. The process has been really smooth and kept up to date regularly. Which was good for being anxious that it was too good to be true. Olivia, Kit and Fiona are all brilliant, available and got back to me always. I had a slight problem on delivery but this was sorted with the dealer the same day.
Excellent service and highly recommended.

April 21, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review! We completely understand the initial scepticism, but we're so pleased Olivia, Kitt and Fiona were able to put your mind at ease and deliver such a great result, including a fantastic discount and a great trade in price! It's also great to hear the delivery issue was sorted so quickly. We'll make sure they all see your wonderful feedback. We hope you're loving your new car!

Rated 5 out of 5 stars

Motorfinity got my vehicle secured and…

Motorfinity got my vehicle secured and delivered a lot quicker than I imagined. It was hassle free. Patrick and Fiona were great with their communication and fixing a problem which was out of their control. Would 100% use motorfinity again. They seem to be a great team.

April 24, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the great review! We're so pleased Patrick and Fiona kept you well informed and sorted the issue so efficiently, even when it was out of their control! We'll make sure they both see your kind words. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Kitt and Fiona made the purchase of our…

Kitt and Fiona made the purchase of our first new car easy going. They answered questions quickly and all correspondence was efficient and precise.
Great experience!

April 24, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! Buying your first new car is such an exciting milestone and we're so pleased Kitt and Fiona made the whole process so easy and efficient for you. We'll make sure they both see your kind words. We hope you're loving every mile in your new car!

Rated 5 out of 5 stars

Excellent new car buying experience

In addition to providing a great discount on a new Toyota, Motorfinity provided an excellent all round service, from beginning to end.

April 21, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're so pleased the whole experience from start to finish was such a positive one and that you got a great discount on your new Toyota too. We'll make sure the whole team hears your kind words. We'll be here whenever you need us again!

Rated 5 out of 5 stars

Simple and efficient new vehicle purchase

My easiest and most efficient car purchase to date. Cameron, Kitt, and Fiona handled everything quickly and effectively and I had my new car within just a few weeks. As a cash buyer with a vehicle already in UK stock, the process was smooth from start to finish. I was initially unsure about colour and payment method, but the Motorfinity team were patient and clearly explained everything, allowing me to make a fully informed decision. Many thanks for a great experience.

March 25, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the wonderful review! We're so pleased Cameron, Kitt and Fiona made the whole process so smooth and that you had your new car within just a few weeks. It's great to hear the team took the time to clearly explain everything and help you make a fully informed decision. We'll make sure they all see your kind words. We hope you're loving your new car!

Rated 5 out of 5 stars

Professional, efficient, easy to use service

Easy to secure my car, efficient speedy service, and easy to use technology. I found dealing with Kitt and Luke a great experience. They were both eager to help and offered a seamless professional service. Kitt and Luke are a credit to your company.

April 23, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review! We're so pleased Kitt and Luke made the whole experience so seamless and professional. We couldn't agree more that they're a real credit to the team, we'll make sure they both see your kind words. We'll be here whenever you need us again!

Rated 5 out of 5 stars

Order successfully placed

I’ve recently placed an order through Motorfinity and, so far, the whole process has been straightforward, easy and smooth from start to finish.
A special thank you to Kitt and her team, who have been incredibly helpful throughout. Their communication has been excellent, clear, prompt and professional, which has made the experience even more reassuring and stress-free.
Up to this point, I’m very pleased with the service I’ve received and would happily recommend Motorfinity based on my experience so far. I will update my review again once my order has been fully completed and delivered.

April 22, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're so pleased Kitt and the team have made the process so smooth and stress-free so far. We'll make sure they all see your kind words. We look forward to seeing your order through to delivery and hope the rest of the experience is just as seamless!

Rated 5 out of 5 stars

Effortless and stress free way to order…

Effortless and stress free way to order a new car. Delivered on time and to my front door, great discount for us veterans 🙏🏻. Thank you all

April 21, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review and for your service! We're so pleased everything went smoothly and that your new car arrived right to your door on time. We'll make sure the whole team hears your kind words. We hope you're loving every mile!

Rated 5 out of 5 stars

Great communication and service throughout

A really positive experience throughout - from discussing my ideal car, getting an attractive quote, submitting the order, through to regular updates on build and delivery. Everything worked well and the level of communication was excellent - always positive and helpful. Highly recommended.

April 21, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review! We're so pleased the whole process from quote to delivery was such a positive experience and that the team kept you well informed throughout. Your recommendation really means a lot to us. We'll be here whenever you need us again!

Rated 5 out of 5 stars

Skoda Superb plug in hybrid

From order, purchase and delivery the whole process has been painless and flawless! Excellent customer service - you always talk to 'real' people with no long waits on the phone. Regular updates are provided and time lines stuck to. Highly recommend them!

April 20, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the fantastic review! We're so pleased the whole process was painless and flawless from start to finish and that you always got through to a real person quickly! We'll make sure the whole team hears your kind words. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service from beginning to end! I could not be happier, extremely efficient staff throughout the whole process! The best car buying experience I have ever had. Many thanks to all involved.

April 17, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the wonderful review! We're absolutely thrilled to hear it was the best car buying experience you've ever had that really means the world to us. We'll make sure the whole team hears your kind words. We hope you're loving your new car!

Rated 5 out of 5 stars

Excellent customer service

A fabulous experience from initial contact to car delivery and after sales. Can’t recommend Motorfinity enough and will definitely be using them for future purchases.

March 30, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the fabulous review! We're so pleased the whole experience from start to finish — and even after delivery — has left such a positive impression. We really appreciate your recommendation and look forward to helping you again in the future!

Rated 5 out of 5 stars

Faye and Lucy excellent service

This was a great experience with Faye and Lucy from start to finish.I was made aware throughout the experience,I was worried that it might be a scam but was assured by Faye and Lucy it was completely legitimate.the price of the car was excellent and was told from the ford dealership to grab the deal.Thankyou so much Faye and Lucy for all of youre help.

March 1, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We completely understand the initial hesitation, it’s always reassuring when even the dealership tells you to grab the deal! We’re so pleased Faye and Lucy put your mind at ease and looked after you so well throughout. We’ll make sure they both see your kind words. We hope you’re loving your new car!

Rated 5 out of 5 stars

As a school teacher

As a school teacher, I really don't know why I hadn't used Motorfinity before, but now I have, and will have no hesitation in doing so again. Luke was excellent from the start, very knowledgeable when talking through all the options and finalising my order for a new car with a very good discount. Fiona managed the delivery which was also very efficient, the car arriving exactly on time with no problem whatsoever. Keep up the great work, Motorfinity!

March 18, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review! We're so pleased Luke guided you through all the options so well and that Fiona made the delivery so smooth and punctual. We'll make sure they both see your kind words. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Excellent service

Initially I spoke to Luke identifying what vehicle I was looking to purchase. He subsequently came back to me with a great deal and also got me a great part exchange on my current vehicle, both prices were better than what I’d been offered at dealerships I had visited.
Lucy then took over and arranged payment and delivery of my new vehicle, also collection of the current vehicle.
The whole experience was seamless and, if my experience with Luke and Lucy is the norm. I would strongly recommend Motorfinity.

April 14, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review! We're so pleased Luke got you such a great deal and part exchange, and that Lucy made the delivery and collection process so seamless. We'll make sure they both see your kind words. We hope you're loving your new car!

Rated 5 out of 5 stars

Very easy process

Very easy process. Brilliant price. Friendly & helpful staff. I would recommend and use in the future

February 1, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're so pleased you found the process so easy and that you're happy with your new car. Your recommendation really means a lot to us. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Brilliant experience from start to…

Brilliant experience from start to finish. Courteous, efficient and professional team who kept me regularly updated. Delivery went as planned with a bright new shiny car delivered direct to my front door at 7:30 am on the day of delivery. Can’t fault the whole process, a big thank you to you all.

March 16, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the wonderful review! We're so pleased everything went so smoothly and that your new car arrived bright and early right to your door. We'll make sure the whole team hears your kind words. We hope you're loving every mile!

Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish, detailed emails and confirmation calls.
Everything went smoothly, thank you.

March 31, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the great review! We're really pleased everything went so smoothly and that you felt well informed throughout. We'll make sure the whole team hears your kind words.

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