Motorgurus Reviews 

1,071
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being incredibly helpful, professional, and friendly, making the car buying process easy and enjoyable. People appreciate the excellent customer service, noting clear communication and a non-pressured approach. Many found the overall experience to be quick, straightforward, and stress-free, with vehicles often in excellent condition and ready for collection efficiently. However, some customers also noted issues with communication and transparency, reporting instances of staff being rude, uncommunicative, or providing unclear information. A few other people also felt that the vehicle condition was not as expected, citing problems like missing items, body damage, or significant mechanical faults shortly after purchase.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Service

Customers consistently report exceptional service, with many highlighting the helpfulness and professionalism... See more

Product

People report positive experiences with the product, often praising the excellent condition of the vehicles... See more

User experience

Customers consistently report positive experiences, describing the process as easy, enjoyable, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience buying an bmw 140i at Motorgurus. Car was in perfect condition and was looked after by Motorgurus offering mot and service history with the car for piece of mind. Great customer... See more

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Perfect customer service easy to deal with from start to finish going above and beyond from first contact through to being picked up from the station and handover of the car. Had brilliant service all... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,071)

456 reviews in the last 12 months

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Rated 1 out of 5 stars

Purchased an Import car - not as described.

Purchased an Import car. The car has been in an accident and has been imported from Japan and therefore carries no Category. Seller claimed it was imported from Greece. The story the garage sold did not work out. The car is mechanically sound and the garage did advertise it as an Import. If buying from here I would question and fact check information provided. TRUST and HONESTY are questionable here.

February 22, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your review, however I am a little confused, if the car is mechanically sound as you state and the car was advertised as an import I cant really understand how you claim you have been misled?
Regards
Motorgurus.

Rated 5 out of 5 stars

Pete was great and really went out the…

Pete was great and really went out the way to help us with all our queries! Great customer service!

March 7, 2026
Unprompted review
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Reply from Motorgurus

Thank you for sending us a 5 star review of your experience, great to hear you had a great customer service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Great service

Great service, thanks Dan and team

March 7, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Simon the car man

Hi guys the name is Shellam with a M recently bought a Citreon c4 Picasso in electric blue from motor guru… Simon was the man he had a great telephone manner very calm and patient with me I ordered the car on Monday it was delivered to my door Thursday in perfect condition as Simon said it would be….I’ve had nothing but professionalism and care from Simon from start to finish I hope he’s paid very handsomely 🫶🏻 I will be calling Simon everytime I need a car and using motor gurus again. I might even phone Simon just to check in with him from time to time ❤️

Thanks Simon and thanks motor guru

Shellam with a M

March 6, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review, and also for your kind words for Simon. We hope you enjoy your new car and look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

Peter was extremely helpful and patient…

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point and would highly recommend Peter and Motor Gurus for your next car venture.

March 6, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

thank you for taking the time to leave us a 5 star review, its great to read that Peter offered you a great customer experience and you were happy with the way he dealt with the sale.
Kind regards
Motorgurus

Rated 5 out of 5 stars

My experience with MotorGuru

Joel and Russ were extremely friendly and professional in the sale of the vehicle to me. I can’t recommend MotorGuru enough for their helpfulness in making the purchase of my new vehicle such a special one.

March 6, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us 5 stars, and we hope you enjoy your new car and we look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

I called up Motorgurus whilst looking…

I called up Motorgurus whilst looking for a new car and spoken to Peter who went above and beyond to help me find the perfect car. Would definitely recommend this company!

March 5, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your review, also for your kind words for Peter and your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very happy with my experience

Very happy with my experience. Very helpful and easy process thank you to Pete im a very happy customer

March 4, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review, we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

BMW Purchase

Russel helped me out. Really good service

February 28, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review.
Regards
Motorgurus

Rated 5 out of 5 stars

Quality service

Quality service, knowledgeable and helpful

February 27, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent service ice by aimo

Simon is a excellent salesman, fantastic service if ever your need a car this company is the one I would highly recommend

February 21, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, I will pass on your kind comments to both Ama and Simon.
Regards
Motorgurus.

Rated 5 out of 5 stars

Russ did the deal for me absolutely…

Russ did the deal for me absolutely spot on work from the beginning made me so comfortable thank you JSP

February 17, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and its great to hear that Russ gave you a great customer service.
Regards
Motorgurus.

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