Motorgurus Reviews 

1,071
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being incredibly helpful, professional, and friendly, making the car buying process easy and enjoyable. People appreciate the excellent customer service, noting clear communication and a non-pressured approach. Many found the overall experience to be quick, straightforward, and stress-free, with vehicles often in excellent condition and ready for collection efficiently. However, some customers also noted issues with communication and transparency, reporting instances of staff being rude, uncommunicative, or providing unclear information. A few other people also felt that the vehicle condition was not as expected, citing problems like missing items, body damage, or significant mechanical faults shortly after purchase.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Service

Customers consistently report exceptional service, with many highlighting the helpfulness and professionalism... See more

Product

People report positive experiences with the product, often praising the excellent condition of the vehicles... See more

User experience

Customers consistently report positive experiences, describing the process as easy, enjoyable, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience buying an bmw 140i at Motorgurus. Car was in perfect condition and was looked after by Motorgurus offering mot and service history with the car for piece of mind. Great customer... See more

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Perfect customer service easy to deal with from start to finish going above and beyond from first contact through to being picked up from the station and handover of the car. Had brilliant service all... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,071)

456 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joel gave 5* service from start to…

Joel gave 5* service from start to finish. Smooth running car purchase. Much appreciated thank you very much 😊

January 31, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your great review !! Great to see that Joel gave you a great customer service, we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Pete was brilliant in sorting us a car

Pete was brilliant in sorting us a car, great deals and went out of the way to get us the best deals, brilliant car thanks for your help!

January 31, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and also your kind words for Peter.
Regards
Motorgurus.

Rated 5 out of 5 stars

Really positive experience

Really positive experience. Talked me through everything every step of the way, ensured vehicle was in great condition and didn't let me leave until they were completely happy. Made me feel very safe

January 31, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, its nice to hear that you got the customer experience you wished for, we hope you enjoy your new car and look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

We recently bought a vehicle through…

We recently bought a vehicle through Russ at Motorgurus. Very professional, and thorough, thanks for the service.

January 30, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, and also for your kind words for Russ.
Regards
Motorgurus.

Rated 5 out of 5 stars

Russ the legend!

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely recommend!
Ama and Peter who delivered the car were great, they made me feel very comfortable with the process

January 27, 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us such a lovely review, and I will happily pass on your kind words to Russ.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent experience

Very easy to buy, salesman Ross was extremely helpful, knowledgeable, friendly and not pushy. Made sure I fully understood everything.

January 28, 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us 5 stars, we are pleased to read that you got a great experience.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very professional and efficient service…

Very professional and efficient service from Russ. First car buying experience that we have ever enjoyed!!

January 26, 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a lovely review, we hope you enjoy your new car and we also hope to see you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very good company

Very good company. Great to deal with. Would recommend

January 26, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, and for your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Joel was very helpful and clear when…

Joel was very helpful and clear when going through details with us. Made the whole process easy

January 26, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us 5 stars, its great to hear that Joel offered you a great customer journey.
Regards
Motorgurus.

Rated 5 out of 5 stars

Great service

Great service. Joel was very polite and professional.
Thank you!

January 24, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, and for your kind words for Joel.
Regards
Motorgurus.

Rated 5 out of 5 stars

From the first phone call Pete mate the…

From the first phone call Pete mate the experience really easy and communication was spot on.
When picking the car up he had everything sorted and made it as easy as possible for me.

January 24, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a lovely 5 star review, we hope you enjoy your new car and look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 1 out of 5 stars

Try to buy a car today At the…

Update: There usual flippant reply to complaints. I highly recommend you speak with the Local Trading Standards and always do your due diligence and check them at companies house. Here’s what Trustpilot States about this company and how they get reviews.
“We’ve detected that this company may be asking for reviews in a way that Trustpilot doesn’t support. This can lead to bias and compromise the reliability of reviews”
Now that is interesting.
Tried to buy a car today At the advertised price on auto trader of £6990. Asked about the warranty only to be told that there is a compulsory £199 on top of the price as they have a specially designed package to help customers that are far away from the dealership. I stated i only wanted to pay the £6990 as advertised and that i understand that the warranty should we have any problems we will need to return it to them to have it fixed but not to worry as i will have an AA inspection done, the salesperson went a little quiet then but did manage to say eventually, that this can be done but i still have to pay the £199 otherwise i don't get the warranty or the 12 month MOT. When i stated that in the description it states an oil change service and a 12 Month MOT comes with the car. The salesperson stated that is not the case and that if i go to the website it states this on their, when i again said that i want to buy it through Autotrader, he stated that Autotrader don't allow them to add the Compulsory £199, i stated i just wanted to buy the car at the advertised price and for what was in the description on Autotrader and that surely this was not correct to add extra money that is not in the description and at the same time state that you only get what is described on auto trader if you pay the extra £199. when i said that this seems to be not correct and i don't think this would pass trading standards. This resulted in this person putting the phone down. An interesting move. Please Motor Gurus listen to this call. If this is your policy then i feel sorry for the salesperson having to insist on this as compulsory amount as that would not be their fault. It was an interesting experience, confusing and felt extremely dodgy. You may be able to add a compulsory £199 to the price and then state that what is the description is only given if we pay an extra £199 because it's on your website. I will check this with your local Trading Standards and hopefully draw Autotraders attention to this matter. I repeat please listen to the call and you may gain some understanding why this is very confusing for a customer and it also felt a little confusing for your salesperson.

January 23, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your review, however it is completely untrue.
We welcome aa or RAC inspections on cars prior to customers agreeing the sale. If someone leaves a deposit through Autotrader it only takes the car off sales for a maximum of 48 hrs as the payment never gets paid to us but stays with the Autotrader. The £199 on the road fee is not compulsary and is also outlined on our website, where it tells you exactly what is covered.
And finally as far as reviews are concerned, we ask every customer to leave us a review, some do, some dont, most are excellent and some people leave 1 star reviews if they have had issues, however the majority of our customers are highly satisfied with their experience.
Regards
Motorgurus.

Rated 5 out of 5 stars

Thanks Simon, Ama and Elvis

Simon in Sales, Elvis and Ama were brilliant. My whole journey of reviewing, purchasing and delivery was very good. I was kept updated, they helped me with an independent aa inspection too. Thanks folks, love the Jeep.

January 22, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us such a lovely review, I am sure Simon, Elvis and Ama will appreciate your comments. We are glad you love your Jeep and hope to see you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

Peter was amazing!

Peter was amazing! Extremely helpful. Will definitely use again

January 22, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your kind 5 star review.
Regards
Mtorogurus.

Rated 5 out of 5 stars

Excellency , smooth drive

Joel is a brilliant Motorgurus
Awesomeness customer service

January 21, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for giving us 5 stars, and also for your kind words for Joel.
Regards
Motorgurus.

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