Had a great experience buying an bmw 140i at Motorgurus. Car was in perfect condition and was looked after by Motorgurus offering mot and service history with the car for piece of mind. Great customer... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service… Joel was most…
Excellent service… Joel was most helpful from the first call to hand over. Highly recommend.

Reply from Motorgurus
Great experience buying a car from car…
Great experience buying a car from car gurus was a pleasure dealing with Dan.

Reply from Motorgurus
Joel gave 5* service from start to…
Joel gave 5* service from start to finish. Smooth running car purchase. Much appreciated thank you very much 😊

Reply from Motorgurus
Very helpful and made my purchase easy
Very helpful and made my purchase easy, highly recommended

Reply from Motorgurus
Pete was brilliant in sorting us a car
Pete was brilliant in sorting us a car, great deals and went out of the way to get us the best deals, brilliant car thanks for your help!

Reply from Motorgurus
Really positive experience
Really positive experience. Talked me through everything every step of the way, ensured vehicle was in great condition and didn't let me leave until they were completely happy. Made me feel very safe

Reply from Motorgurus
We recently bought a vehicle through…
We recently bought a vehicle through Russ at Motorgurus. Very professional, and thorough, thanks for the service.

Reply from Motorgurus
Russ the legend!
Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely recommend!
Ama and Peter who delivered the car were great, they made me feel very comfortable with the process

Reply from Motorgurus
Excellent experience
Very easy to buy, salesman Ross was extremely helpful, knowledgeable, friendly and not pushy. Made sure I fully understood everything.

Reply from Motorgurus
Very professional and efficient service…
Very professional and efficient service from Russ. First car buying experience that we have ever enjoyed!!

Reply from Motorgurus
Very good company
Very good company. Great to deal with. Would recommend

Reply from Motorgurus
Joel was very helpful and clear when…
Joel was very helpful and clear when going through details with us. Made the whole process easy

Reply from Motorgurus
Great service
Great service. Joel was very polite and professional.
Thank you!

Reply from Motorgurus
Pete was very helpful and addressed all…
Pete was very helpful and addressed all queries I had with the car before the sale.

Reply from Motorgurus
From the first phone call Pete mate the…
From the first phone call Pete mate the experience really easy and communication was spot on.
When picking the car up he had everything sorted and made it as easy as possible for me.

Reply from Motorgurus
Try to buy a car today At the…
Update: There usual flippant reply to complaints. I highly recommend you speak with the Local Trading Standards and always do your due diligence and check them at companies house. Here’s what Trustpilot States about this company and how they get reviews.
“We’ve detected that this company may be asking for reviews in a way that Trustpilot doesn’t support. This can lead to bias and compromise the reliability of reviews”
Now that is interesting.
Tried to buy a car today At the advertised price on auto trader of £6990. Asked about the warranty only to be told that there is a compulsory £199 on top of the price as they have a specially designed package to help customers that are far away from the dealership. I stated i only wanted to pay the £6990 as advertised and that i understand that the warranty should we have any problems we will need to return it to them to have it fixed but not to worry as i will have an AA inspection done, the salesperson went a little quiet then but did manage to say eventually, that this can be done but i still have to pay the £199 otherwise i don't get the warranty or the 12 month MOT. When i stated that in the description it states an oil change service and a 12 Month MOT comes with the car. The salesperson stated that is not the case and that if i go to the website it states this on their, when i again said that i want to buy it through Autotrader, he stated that Autotrader don't allow them to add the Compulsory £199, i stated i just wanted to buy the car at the advertised price and for what was in the description on Autotrader and that surely this was not correct to add extra money that is not in the description and at the same time state that you only get what is described on auto trader if you pay the extra £199. when i said that this seems to be not correct and i don't think this would pass trading standards. This resulted in this person putting the phone down. An interesting move. Please Motor Gurus listen to this call. If this is your policy then i feel sorry for the salesperson having to insist on this as compulsory amount as that would not be their fault. It was an interesting experience, confusing and felt extremely dodgy. You may be able to add a compulsory £199 to the price and then state that what is the description is only given if we pay an extra £199 because it's on your website. I will check this with your local Trading Standards and hopefully draw Autotraders attention to this matter. I repeat please listen to the call and you may gain some understanding why this is very confusing for a customer and it also felt a little confusing for your salesperson.

Reply from Motorgurus
Thanks Simon, Ama and Elvis
Simon in Sales, Elvis and Ama were brilliant. My whole journey of reviewing, purchasing and delivery was very good. I was kept updated, they helped me with an independent aa inspection too. Thanks folks, love the Jeep.

Reply from Motorgurus
Peter was amazing!
Peter was amazing! Extremely helpful. Will definitely use again

Reply from Motorgurus
Excellency , smooth drive
Joel is a brilliant Motorgurus
Awesomeness customer service

Reply from Motorgurus
Very helpful from start to finish cars…
Very helpful from start to finish cars in mint condition

Reply from Motorgurus
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







