All the staff were friendly and professional . Zane and Tom made sure the process went smoothly and were patient and answered any questions . Gurjit is charming and helpful. Highly recommend . Thanks... See more
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Fantastic experience with Zain and the team at Motorpoint! From start to finish, the service was excellent. Our sales advisor, Zain, was incredibly patient and calmly answered all of our queries... See more
Company replied
I recently bought an Audi A3 from Motorpoint and had a really good experience. The staff were friendly and helpful throughout. Sion was great and didn’t put any pressure on me to make a decision, wh... See more
Company replied
I recently bought my Hyundai i20 from Motorpoint Birmingham and I honestly couldn’t be happier with the experience. A huge thank you to Buphinder and Sean, who helped me through the ini... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
2 Lichfield Road, B6 5SU, Birmingham, West Midlands, United Kingdom
- 0121 7561839
Over 1000 new cars every week
4.7
Excellent
535 reviews
Asks customers to review
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All the staff were friendly and…
All the staff were friendly and professional . Zane and Tom made sure the process went smoothly and were patient and answered any questions . Gurjit is charming and helpful. Highly recommend . Thanks
October 11, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent experience at Motorpoint Birmingham
I recently bought my Hyundai i20 from Motorpoint Birmingham and I honestly couldn’t be happier with the experience.
A huge thank you to Buphinder and Sean, who helped me through the initial purchase. They were both incredibly friendly, patient and helpful throughout, particularly when I had a few payment issues with my bank. They never made me feel rushed or stressed and went out of their way to get everything sorted for me.
I also discovered a very minor scrape on the rear bumper after collecting the car. Motorpoint dealt with it brilliantly and had it smart repaired within an hour. It was a small thing, but the way they handled it made a big impression.
I’d also like to mention Katie in Sales Support, who has since helped me with another minor issue. She responded to my request incredibly quickly and dealt with everything efficiently and professionally.
Overall, I’ve been really impressed with the customer service from everyone I’ve dealt with at Motorpoint Birmingham. Nothing has been too much trouble, and I’ve felt looked after from start to finish.
I absolutely wouldn’t hesitate to recommend Motorpoint Birmingham, and I’ll definitely be returning when it’s time for my next car. 🚗💙
Thank you to Buphinder, Sean, Katie and the team for making buying my new car such a positive experience.
September 27, 2026
Reply from Motorpoint - Birmingham
We are delighted to read your detailed feedback about your recent car purchase. Congratulations on your new vehicle. It is wonderful to hear that our team members were so patient and supportive while you sorted out your payment details, ensuring that the process remained stress-free for you. We always aim to provide clear and helpful assistance, especially when unexpected hiccups occur.
We are also glad that our team was able to quickly resolve the cosmetic issue on the bumper right away, as well as handle your follow-up request with such efficiency and professionalism. Providing attentive, complete care from the moment you step onto our lot to long after you drive away is always our top priority. Knowing that you felt completely looked after throughout the entire journey means a great deal to us.
Thank you very much for taking the time to share your positive experience and for your kind recommendation. We appreciate your support and look forward to welcoming you back again whenever you are ready for your next vehicle. Enjoy every single mile in your new car.
Thank you
Motorpoint
Excellent service and did everything…
Excellent service and did everything they say they would and more! Thanks
October 1, 2026
Reply from Motorpoint - Birmingham
We are glad you enjoyed our service and that we exceeded your expectations. Thank you!
Thank you
Motorpoint
alex was great ,we visited few times…
alex was great ,we visited few times ..he unfortunatly was off on test drive day ,and collection ..ladies were ok but Alex more attentive
September 27, 2026
Reply from Motorpoint - Birmingham
Thank you for the five-star rating! We are so pleased to hear that you had such a positive experience overall during your visits. We will certainly pass your kind words along to the team member who assisted you initially, and we appreciate your balanced feedback regarding the rest of your experience. Enjoy your new car, and we hope to welcome you back again in the future!
Thank you
Motorpoint
Staff exllent customer service
Staff exllent customer service, ben was outstanding,
September 21, 2026
Reply from Motorpoint - Birmingham
We're delighted to hear our staff provided excellent customer service. We appreciate you sharing your positive experience with us. Thank you for your kind words.
Thank you
Motorpoint
Keanan was professional and very…
Keanan was professional and very smartly turned out .drove away the same day lovely car 10 out 10
September 19, 2026
Unprompted review
Reply from Motorpoint - Birmingham
We're so pleased to hear that you had such a positive experience and that you were able to drive away the same day with a lovely car. Thank you for your kind feedback!
Thank you
Motorpoint
Sales assistants were very helpful…especially Zain.
Sales assistants were very helpful especially Zain at Branch and manager Gujit too. They were polite and professional and co operative with lots of patience .
September 14, 2026
Reply from Motorpoint - Birmingham
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team members were polite, professional, and cooperative, demonstrating great patience.
Thank you
Motorpoint
A satisfying buying experience.
A pleasant welcoming. The cars on display met all my expectations. The chosen car was driven and all my questions answered. The administration was made easy but the background music could have been a little quieter. Overall a satisfying buying experience.
September 15, 2026
Reply from Motorpoint - Birmingham
We're so pleased you had a pleasant welcome and that the cars on display met your expectations. It's great to hear the administration was easy and that you had a satisfying buying experience.
Thank you
Motorpoint
Motorpoint Birmingham
The staff bent over backwards to help me with my purchase.
Excellent communication.
August 16, 2026
Reply from Motorpoint - Birmingham
We're so glad our team provided excellent assistance with your purchase. We appreciate your kind words!
Thank you
Motorpoint
I had a very good experience with the…
I had a very good experience with the whole team especially Zain, who was helpful and took time finding me the car I needed.
August 31, 2026
Reply from Motorpoint - Birmingham
We're so pleased to hear you had a very good experience with our team. It's wonderful that our team member was helpful and took the time to find the car you needed.
Thank you
Motorpoint
Fantastic experience with Zain and the team.
Fantastic experience with Zain and the team at Motorpoint!
From start to finish, the service was excellent. Our sales advisor, Zain, was incredibly patient and calmly answered all of our queries and doubts. The manager was also highly supportive, clearly explaining all of our vehicle finance options.
What really stood out was the after-sales service. We encountered a minor issue with the car after purchase, but Zain dealt with it swiftly and professionally. Highly recommend them and will definitely do business here again!
July 20, 2026
Unprompted review
Reply from Motorpoint - Birmingham
Thank you for your fantastic review! We are so pleased to hear that your experience with us was excellent from start to finish. It's wonderful to know that our team was patient and supportive, clearly explaining all your options. We're especially glad we could swiftly resolve the minor issue you encountered. We look forward to doing business with you again!
Thank you
Motorpoint
Reply from Motorpoint - Birmingham
We're so happy to hear that everything went smoothly for you. We appreciate you taking the time to share your positive experience.
Thank you
Motorpoint
The staff were so helpful and…
The staff were so helpful and knowledgeable. Nothing was too much trouble and they were very approachable
September 8, 2026
Reply from Motorpoint - Birmingham
We're so pleased to hear that our team was helpful and knowledgeable, and that you found them approachable. We appreciate you sharing your positive experience!
Thank you
Motorpoint
Excellent attentive service
Excellent attentive service. All questions answered quickly. Very professional service by Dawid Kucharski.
September 2, 2026
Reply from Motorpoint - Birmingham
We are so pleased to hear that you received excellent and attentive service, and that all your questions were answered quickly. Thank you for your very kind words about our professional service!
Thank you
Motorpoint
The sales man was very helpful and very…
The sales man was very helpful and very polite
September 2, 2026
Reply from Motorpoint - Birmingham
Thank you for your fantastic 5-star review! We're delighted to hear that our sales team was helpful and polite. We appreciate your feedback.
Thank you
Motorpoint
I recently bought an Audi A3 from…
I recently bought an Audi A3 from Motorpoint and had a really good experience. The staff were friendly and helpful throughout. Sion was great and didn’t put any pressure on me to make a decision, which made the whole process much easier. Peter was also really helpful when it came to sorting out the paperwork.
Overall, really happy with the service and would definitely recommend Motorpoint!
August 31, 2026
Reply from Motorpoint - Birmingham
We're so pleased to hear you had such a positive experience buying your Audi A3! It's wonderful that our team was friendly and helpful, making the process easy and stress-free. We truly appreciate your recommendation.
Thank you
Motorpoint
Several things:
Several things:
We were not made aware that the word "Advance" in Hyundai's description indicated a basic entry car. Had we known just how basic, we would have pulled out of he sale.
We mentioned three times chocolate on backrest to be removed. It was still there when car was handed over, which begs the question - was the upholstery actually treated (since rectified).
Most important: we were only given one set of keys as we were told Hyundai only supplied one. Our local Hyundai assured us that ALL Hyundai cars are issued with two sets of keys. Therefore the dealer from whom you collected the car should have the other set. If not, it is up to someone to obtain them. As we are the first registered keeper of the vehicle as mentioned on V5 we should have two sets of keys.
This is our fifth car from you and up til now, have had excellent service and rapport with staff and would like it to continue.
August 31, 2026
Reply from Motorpoint - Birmingham
Thank you for your review and for choosing Motorpoint again.
We're sorry to hear that this vehicle hasn't quite met your expectations. As Dawid explained, the car was supplied to us with one key only, and this was the key provided to you at handover.
We're also sorry that the mark on the rear seat wasn't fully resolved before collection, especially as you had raised it with us beforehand. This isn't the standard we aim for, although we're pleased this has now been rectified.
Dawid has spoken with you since regarding a possible part exchange, as we understand the vehicle specification wasn't quite what you were hoping for. We genuinely appreciate your loyalty over the years and would be happy to discuss any options available.
If there's anything further we can help with, please give the Birmingham team a call on 0121 514 6000. We're always here to help.
Motorpoint is an excellent place to buy…
Motorpoint is an excellent place to buy your car. Every car they have on there pitch is a quality car. I’m very happy with my purchase. and wouldnt hesitate in recommending Motorpoint to anyone who wants to buy a car.
September 2, 2026
Reply from Motorpoint - Birmingham
We're so pleased to hear you had such a positive experience and are very happy with your purchase. It's wonderful to know you'd recommend us to others!
Thank you
Motorpoint
I had a very good experience Zain was…
I had a very good experience Zain was amazing start to finish it’s just a shame when I did buy car he was off on that day but he till this day has been fantastic.
September 1, 2026
Reply from Motorpoint - Birmingham
We're so pleased to hear you had a very good experience and that our team member was amazing from start to finish. We're glad they have continued to be fantastic!
Thank you
Motorpoint
Reply from Motorpoint - Birmingham
We are so pleased to hear you had a great and helpful experience with us. Thank you for your positive feedback.
Thank you
Motorpoint
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