I was greeted on arrival and seen by a member of staff very quickly. I felt supported to find a car of my choice and given guidance on all my options during my purchase. The service from start to fini... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The customer service very helpful and friendly dealing with Keanan Uppal when I bought my Car is MG HS hybrid plus very nice and looking after me through all the process. This my second car from... See more
Company replied
Wow super impressed. Highly recommend this place to buy your car. Great staff, excellent customer service. No pressure put on you to buy, absolutely fabulous. A great big shout out to Adil, Gurj & Si... See more
Company replied
On arrival we were asked our details and offerd a drink.we sat down had a chat and gave them the paperwork and every thing they needed for my old car.T hey then took me to new car to look it over,I de... See more
Company replied
Company details
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
2 Lichfield Road, B6 5SU, Birmingham, West Midlands, United Kingdom
- 0121 7561839
Over 1000 new cars every week
4.6
Excellent
517 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointing aftersales experience — know your rights before buying
I purchased a vehicle from Motorpoint in late November. Within a few months, I noticed a fault with the parking sensors. At the time of purchase, I was advised to raise any issues through the MG warranty, which is exactly what I did. The issue was reported in February and an appointment was arranged for March.
When MG inspected the vehicle, their findings were very clear. Two rear parking sensors were missing or pushed behind the bumper, and two retaining bolts for the rear bumper were also missing. MG confirmed in writing that "someone has been there before — this may have been a previous repair by a Bodyshop or a smart repairer" and declined the warranty claim on the basis that "this is not an issue with manufacturing but an issue with previous repair."
In short —The fault is the result of repair work carried out on the vehicle before I bought it. This is something Motorpoint should have identified and disclosed at the point of sale. I was never informed of any prior bodywork, repair, or damage to the car.
When I raised this with Motorpoint, they initially claimed the issue was reported "5 months after purchase" — which was inaccurate. They then asked me to fund an independent inspection with no guarantee they would act on the findings or cover the cost. They say they operate in line with the Consumer Rights Act 2015, but in practice, the entire burden has been placed on me — despite the Act clearly stating that faults raised within the first six months are presumed to have been present at sale unless the retailer proves otherwise.
So the position is this: Motorpoint sold the car without disclosing any prior repair work. Yet neither party is willing to take responsibility, and I'm left chasing a resolution for a fault I did not cause.
I've been polite, patient, and reasonable throughout — but resolving this has been unnecessarily difficult. This is still ongoing.
If you're considering buying from Motorpoint, I'd strongly recommend getting a thorough independent inspection before purchase, documenting everything, and knowing your consumer rights. You may need them.
March 18, 2026
Unprompted review
Reply from Motorpoint - Birmingham
Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration this situation has caused and appreciate how disappointing it is when a concern remains unresolved.
We would like to clarify a few important points. All vehicles sold by Motorpoint, including yours, are HPI clear at the point of sale, meaning there is no recorded accident damage or insurance-related repair history. In addition, no bodywork or repair work was carried out to the rear bumper or parking sensor area while the vehicle was in Motorpoint’s possession.
As a large retailer, we rely on manufacturer warranties to address mechanical or electrical issues that arise after purchase. In this instance, the issue was correctly referred to MG under their warranty process. MG’s decision to decline the claim was based on their independent assessment, not on any repair history recorded or known to Motorpoint at the time of sale.
We understand your reference to the Consumer Rights Act 2015 and can assure you that we do operate fully in line with this legislation. Where a concern is raised post-sale and external parties suggest prior repair work, an independent inspection is often the fairest way to establish the cause and responsibility. This protects both the customer and the retailer by ensuring decisions are based on objective evidence.
We regret that this matter feels drawn out, and we acknowledge your patience throughout. Our team remains open to reviewing any independent findings and will always act appropriately on substantiated evidence.
If you would like to discuss this further, we would encourage you to contact our Customer Services team directly so we can continue to work with you toward a resolution.
Motorpoint Customer Services
it was an easy transaction
there was a slight communication thing but apart from that everything went smooth was very helpful in birmingham
April 11, 2026
Reply from Motorpoint - Birmingham
We're happy to hear that your overall experience in Birmingham was smooth and helpful! We appreciate your feedback regarding the communication. Thank you!
Thank you
Motorpoint
Had a few teething problems when buying…
Had a few teething problems when buying my car but the staff were all very helpful and the issues were sorted for me and I was able to drive away with my new car.
April 10, 2026
Unprompted review
Reply from Motorpoint - Birmingham
We're happy to hear that our staff were helpful in resolving the initial problems you experienced. Thank you for your feedback and we hope you enjoy your new car!
Thank you
Motorpoint
Excellent service
Excellent prompt service by someone with a smile and a sense of humour
April 2, 2026
Reply from Motorpoint - Birmingham
We appreciate you taking the time to leave us a review. We're so pleased to hear you were happy with our prompt service. Thank you.
Thank you
Motorpoint
i had an excellant experience working…
i had an excellant experience working with dawid Kucharski at motorpoint Birmingham, he was professional knowledgeable, and not to pushy. he took the time to answer all my questions. i highly recommend Dawid.
March 31, 2026
Reply from Motorpoint - Birmingham
We're happy to hear that you had such a positive experience. We appreciate your highlighting the professionalism and knowledge of our team. Thank you for your recommendation!
Thank you
Motorpoint
Great Service from Birmingham Branch…
Great service from Katie and the manager at the Birmingham branch both of whom were super helpful and went above and beyond. Sean Podmore from Burnley, who we dealt with initially, was also very helpful and efficient. We’re delighted with our car and would highly recommend buying from Motorpoint.
March 31, 2026
Reply from Motorpoint - Birmingham
We're happy to hear about the great service you received from our team. We appreciate your kind words and are so glad you're delighted with your car. Thank you for recommending us!
Thank you
Motorpoint
Wow super impressed
Wow super impressed. Highly recommend this place to buy your car. Great staff, excellent customer service. No pressure put on you to buy, absolutely fabulous. A great big shout out to Adil, Gurj & Sion who made my purchase perfect including a follow up call from Sion to ensure I was happy. Great work team Motorpoint Birmingham. This'll be my go to place whenever I need a new car.
March 11, 2026
Reply from Motorpoint - Birmingham
We're super pleased to hear you were impressed with your car buying experience. It's great to know our team provided excellent service without pressure. We appreciate your recommendation and are glad you're happy with the follow-up.
Thank you
Motorpoint Birmingham
Thank you
Motorpoint
Excellent service
Excellent service. Our sales' consultant, Sion, was extremely helpful in suggesting and showing me a variety of car options available which were in my price range and suited what I'd asked for. The process from start to finish was smooth with all the steps such as insurance, road tax and finance being handled for me which made the whole experience easier and less stressful! A very well organised and efficient system.
April 2, 2026
Reply from Motorpoint - Birmingham
We're happy to hear that you received excellent service and that our consultant was helpful in showing you suitable car options. It's great to know that the process was smooth and efficient, making the experience easier for you. We appreciate your feedback!
Thank you
Motorpoint
Great service
Very friendly, informative service. Booked test drive and then time to collect car, very efficient and great price.
March 8, 2026
Reply from Motorpoint - Birmingham
We appreciate you taking the time to leave us a review. We're so glad to hear that you found our service friendly and informative and that you got a great price.
Thank you
Motorpoint
The team is really friendly and…
The team is really friendly and helpful. This is my second purchase from motorpoint. I have never had any problem with them.
March 27, 2026
Reply from Motorpoint - Birmingham
We're happy to hear that our team was friendly and helpful during your purchases. Thank you for your continued trust and positive feedback; it means a lot to us.
Thank you
Motorpoint
We had a couple of minor issues with…
We had a couple of minor issues with the car, but the staff sorted them out in a professional way,now all good 👍
March 18, 2026
Reply from Motorpoint - Birmingham
We appreciate your feedback and are pleased that our staff professionally resolved the car issues to your satisfaction. Thanks for sharing your experience!
Thank you
Motorpoint
Excellent service start to finish
March 20, 2026
Reply from Motorpoint - Birmingham
We're glad you enjoyed your experience with us! Thank you for sharing your positive feedback; we appreciate it.
Thank you
Motorpoint
Sion and keenan
Sion. Keenan and the manager whose name I didn't get were professional and very helpful.
March 19, 2026
Reply from Motorpoint - Birmingham
We're glad you had a positive experience. We appreciate you mentioning how helpful our team was during your visit. Thank you for your feedback.
Thank you
Motorpoint
Excellent service from start to finish…
Excellent service from start to finish reasonably priced car very good hand over in Birmingham the staff there made the buying experience easy and efficient top marks from me
March 19, 2026
Reply from Motorpoint - Birmingham
We appreciate you sharing your feedback! We're happy to hear that the team made your buying experience easy and efficient, and that you found our car reasonably priced. Thank you!
Thank you
Motorpoint
No pressure from sale assistant
No pressure from sale assistant, everyone was friendly. All were helpful and accommodating. Will be back when we need an upgrade.
March 13, 2026
Reply from Motorpoint - Birmingham
We're happy to hear that you found our team friendly and helpful, with no sales pressure. Thank you for the positive feedback; we look forward to seeing you again!
Thank you
Motorpoint
I am still waiting for proof of 3rd…
I am still waiting for proof of 3rd service by e mail I have requested this several times
March 17, 2026
Reply from Motorpoint - Birmingham
Hi James,
I have spoken to your sales advisor who has advised this has been sent this morning.
I hope this clears up your enquiry .
Motorpoint
Reply from Motorpoint - Birmingham
We're glad you found the process easy from beginning to end. Thank you for your positive feedback; we appreciate it.
Thank you
Motorpoint
Sales rep took care of everything and…
Sales rep took care of everything and was super. No hiccups and went smoothly. Thank you
March 8, 2026
Reply from Motorpoint - Birmingham
We're happy to hear that the sales representative provided excellent service! We appreciate your positive feedback and are glad everything went smoothly.
Thank you
Motorpoint
Listening staff,they explain well all…
Listening staff,they explain well all you need to know.
July 27, 2025
Reply from Motorpoint - Birmingham
We're glad to hear that our staff provided helpful explanations. Thank you for your positive feedback; we appreciate it!
Thank you
Motorpoint
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.