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Motorpoint Reviews 

28,540
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 6,300 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and politeness of the staff, noting their attentiveness and professional demeanor throughout the process. The service is frequently described as excellent, with many appreciating the stress-free car uplift, easy paperwork, and the smooth, quick process of buying a car. Many people highlight the positive user experience, mentioning the absence of pressure to buy, the ability to test drive, and the overall welcoming environment. However, some customers also noted issues with the product itself, such as missing handbooks, service records, or dirty interiors upon collection. A few other people also felt that the customer service was poor, experiencing slow responses, conflicting information, or a lack of attention from staff.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently describing them as helpful,... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and superb service received... See more

Product

Customers consistently note ambiguous experiences with product, with some reporting significant issues such... See more

User experience

Reviewers mention positive feedback about user experience, with many customers reporting a smooth, easy, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and knowledge of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stress free car uplift paperwork completed easily. Loved the showroom modern and free drinks while we waited in reception. Staff were kind and attentive. Reception were helpful on arrival. Vehicle... See more

Company replied

Rated 5 out of 5 stars

I have purchased vehicles from motorpoint on several occasions and have always been very happy with my purchases. This time was no different and I was treated very well by the sales person who helped... See more

Rated 5 out of 5 stars

Right from the start, when speaking to the online sales team, to then going into the branch. I was given the contact name of my salesperson. Who was Vinnie. He was very helpful and polite. Talked me t... See more

Rated 5 out of 5 stars

From start to finish every One was so helpful and friendly . Even after pick up dash cams were forgotten to be given but once spoke to some one couldn’t be more helpful and had them delivered to me al... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

Promotion box for Motorpoint

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

29K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.6

All reviews

(28,540)

5,919 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Go to Ryan Mcknight

Ryan, the most helpful guy in the store. I was after a performance car and he was able to provide me one also told me ways to get rid of my old car really appreciate it.

June 30, 2026
Rated 5 out of 5 stars

Great communication throughout the part…

Great communication throughout the part exchange and purchase of new car. Staff at the store were professional and well informed. The price for a 3 year old used car was the best I found and they transfered the car from another Motorpoint at a reasonable extra charge. Very happy with the service.

June 29, 2026
Rated 5 out of 5 stars

Perfect service from beginning to end

Perfect service from beginning to end. I've never bought a car like this before having always gone to a traditional showroom, but never again. From the people on the phones to the team in Edinburgh I really couldn't fault them and drove away in a new car. outstanding service ... Give it a go

June 30, 2026
Rated 5 out of 5 stars

Made my visit pleasurable

Made my visit pleasurable , helpful staff and felt no pressure in my purchase, car ready in 2 days from start to finish ... happy with my purchase 100% .

July 5, 2026
Rated 5 out of 5 stars

Happy customer

Staff very friendly and helpful absolutely no hassle or pressure to buy they also have a good choice of cars at a competitive price so that's why this is my fifth car I've purchased over the years

July 5, 2026
Rated 5 out of 5 stars

Overall experience was good

Overall experience was good. Although I viewed and picked up the car the same day I got a call from the service department saying that the car needed a service. I would have been ok delaying the collection and picking it up after the service was done. The collection of 1 year old cars were good.

June 30, 2026
Rated 5 out of 5 stars

Charlie was attentive throughout the…

Charlie was attentive throughout the whole process. I already had a car in mind that I had spotted at another Motorpoint branch and he explained clearly how the process of transportation worked. He kept in contact with myself during the time it took to transport the vehicle and let me know when it was available. During the buying process he supported with insurance, car tax and potential warranty deals. He is a really nice bloke and never once made it feel like my questions were ever too much.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

From the moment I walked in I was impressed with the welcome, Chole Brown made me feel welcome.
Chole explained every step of the service very clearly, kept me updated as to what was going on. We even finished earlier than I expected.
Chole also made a follow up call the next day to find out if I was happy with the car, and to ask if there was any issues I found with the car.
Thank you

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Best Price,Best P/X Price.

Best Price,Best P/X Price.Easy straight forward online sale.
Staff at Birtley Motorpoint couldnt be more helpful on picking up the car.
Highly recommended.
Thank You.

June 29, 2026

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