MotorpointReviews 

Perfect service from beginning to end. I've never bought a car like this before having always gone to a traditional showroom, but never again. From the people on the phones to the team in Edinburgh I really couldn't fault them and drove away in a new car. outstanding service ... Give it a go

Good friendly no hassle service.

Staff very helpful and not pushy, took time to explain all aspects of buying a car.
I dealt with Steven and Dougie who both were friendly and listened to my requirements and did good work finding the right car for me.

Nathan was really helpful and patient whilst I was picking my car. He made the process nice and easy.

Great service and very helpful.

Made my visit pleasurable , helpful staff and felt no pressure in my purchase, car ready in 2 days from start to finish ... happy with my purchase 100% .

Staff very friendly and helpful absolutely no hassle or pressure to buy they also have a good choice of cars at a competitive price so that's why this is my fifth car I've purchased over the years

Overall experience was good. Although I viewed and picked up the car the same day I got a call from the service department saying that the car needed a service. I would have been ok delaying the collection and picking it up after the service was done. The collection of 1 year old cars were good.

Charlie was attentive throughout the whole process. I already had a car in mind that I had spotted at another Motorpoint branch and he explained clearly how the process of transportation worked. He kept in contact with myself during the time it took to transport the vehicle and let me know when it was available. During the buying process he supported with insurance, car tax and potential warranty deals. He is a really nice bloke and never once made it feel like my questions were ever too much.

From the moment I walked in I was impressed with the welcome, Chole Brown made me feel welcome.
Chole explained every step of the service very clearly, kept me updated as to what was going on. We even finished earlier than I expected.
Chole also made a follow up call the next day to find out if I was happy with the car, and to ask if there was any issues I found with the car.
Thank you

Corey Hodgkinson was great.
Car is fantastic and well priced.
Very happy with the service.

The right car at a good price.
Staff were very professional and helpful,
Good service all round.

Best Price,Best P/X Price.Easy straight forward online sale.
Staff at Birtley Motorpoint couldnt be more helpful on picking up the car.
Highly recommended.
Thank You.

I purchased an MG HS Trophy for cash and a part exchange on the 25/6/26. Firstly the bumper was needed a repair and the rear tyre pressure warning light was on the dash when I was driving out the Branch. The steering wheel also was off centre. I returned to the Branch the next day and left my vehicle for the bumper repair. The tyre pressure warning then returned the next morning. I called and was told to visit Kwik Fit as they had an account with them. The rear tyre was found to have a screw and a nail in it. I had to then wait until given the ok by Motorpoint to have the replacement done and the steering alignment done also. I eventually got authorization to have the steering done. I had to return the next day as the steering was still off. I wrote to Motorpoint and documented all the issues and my treatment and still they haven't answered me. They took my money and sold me a carr that quite clearly wasn't prepared properly. They allowed me to leave the Branch knowing full well the warning sign was on the dash about the punctured tyre. I've now dealt with about 6 different people since the day I expressed interest in buying the vehicle. and it's not even 2 weeks since I drove it out the Branch. Now they haven't even responded to my complaint. I certainly wont be dealing with them again. The Motorpoint today isn't the Motorpoint I used to deal with. Absolutely shocking and customer service has been scandalous. Stay well clear!

I HAVE BOUGHT TWO CARS NOW FROM MOTORPOINT AND THEY WERE INDEED GOOD, BOTH OLDBURY AND THE BIRMINGHAM SITES. GOOD GUY ZAIN.

Staff were very friendly and helpful.

Absolutely great from Joe the sales executive from start to finish in regards to purchasing a car 10/10

The staff gave me space to look around and ask questions without hovering. When I did need help, they were clued-up on the VW and ran through all the features.

An excellent variety of vehicles to chose from Tom was extremely helpful with our needs and vehicle we wanted a very easy pleasant experience would definitely recommend you ask for him on arrival