I came in to view a car I’d seen on the website, and ended up speaking with Andrei. He didn’t make me feel pressured at all to make a purchase, was able to explain all finance options and kept in c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have recently part exchanged my old car and purchased a new one through motor range. I had an excellent experience which was a smooth and easy process for whenever I was ready to purchase. Staff wer... See more
Amazing experience at Liverpool branch. I was 1 year into a 5 year shocking deal. I stupidly bought the car without checking in on the wife and she hated it! Jamie was brilliant from start to finish,... See more
Company replied
Tommie and the manager Sam T were very helpful throughout, showing plenty of options in a very wide range selection of cars. Helped me find the perfect car. great team at motor range all together.... See more
Company replied
Company details
Written by the company
The Northwest's No. 1 for used cars with over 2000 cars available. We have the biggest choice of used cars in Liverpool. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team on 0151 527 7010 or live chat on our website - visit www.motorrange.co.uk. Ideally situated at the end of M57/M58 motorways, Motor Range Liverpool is simple to get to from all directions. You’ll find us opposite Switch Retail Park on Dunnings Bridge Road, with easy access, plenty of on-site parking, and a complimentary hot drink waiting at our refreshment station. Motor Range, Dunnings Bridge Road, Liverpool, L30 6YW. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm
Contact info
Dunnings Bridge Road, L30 6YW, Liverpool, England, United Kingdom
- 01515277010
4.5
Excellent
24 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience
I have recently part exchanged my old car and purchased a new one through motor range. I had an excellent experience which was a smooth and easy process for whenever I was ready to purchase. Staff were friendly and reliable in particular Matt who got everything ready and sorted with my car. Highly recommend.
May 30, 2026
Unprompted review
Couldn’t have been better !
I came in to view a car I’d seen on the website, and ended up speaking with Andrei. He didn’t make me feel pressured at all to make a purchase, was able to explain all finance options and kept in contact with me throughout the entire purchase process.
Andrei made the entire process so easy, took away any concerns I had regarding swapping cars and payments etc.
also a massive thanks to Nathan for helping explain finance options to me (as someone who isn’t so glued up)
I ended up getting the car within 3 days! I will definitely be coming back here when it’s time to get my next one… couldn’t recommend enough.
June 3, 2026
Unprompted review
Tommie made us feel so welcome
Tommie made us feel so welcome. He is so helpful and friendly. Fully recommended my family and friends here.
June 3, 2026
Unprompted review
Tommy was great
Tommy was great
Great selection of cars
Professional service
June 1, 2026
Unprompted review
Reply from Motor Range - Liverpool
Thank you Mark for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
I feel really disappointed with my…
I feel really disappointed with my experience dealing with this company, I part exchanged a BMW 2series for a BMW i3, I was initially offered only £6000 for my car, the car I bought was just over £10000. When I said I was going to look at another garage the sales rep offered £200 more and I stupidly accepted. I was sold a warranty for £699 which I later decided to cancel as there were so many exclusions when I read the policy details which I only received after signing up. It took me weeks to get my refund from them.
I was lied to several times by staff members and the final straw was the day after I picked my car up my old car was on their website selling for £9500 !
I feel really upset that they do this to people. And so I would urge people to think again before using this company.
If you allowed no star I would give that score.
April 29, 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Elaine,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you feel disappointed with your experience, as this is never the impression we want any customer to leave with.
Regarding the extended warranty, although you had signed and agreed to the policy at the point of purchase, we nevertheless arranged a full refund as a gesture of goodwill when you later decided it was not suitable for your needs. We also apologise for the delay in processing this refund. As the warranty is administered through a third-party provider, there are a number of formal procedures and contractual cancellation processes that must be completed before funds can be released, which unfortunately can take some time.
With regard to your part exchange, we offered £6,200 for your vehicle, which was approximately £800 above the CAP Clean valuation. In addition, significant preparation costs were required to bring the vehicle up to our retail standards before it could be offered for sale.
We firmly believe the part-exchange figure offered represented excellent value, and you were under no obligation to accept it. As with any vehicle purchase, customers are welcome to obtain alternative valuations and compare offers before making a decision.
We regret that your experience has left you feeling dissatisfied and apologise for any frustrations caused during the process. We hope you are enjoying your BMW I3, and of course if we can provide any further assistance please don't hesitate to get in touch with us. We always strive to provide a fair, transparent, and professional service, and we appreciate your feedback as it helps us continue to improve.
Best wishes,
Laura Gilchrist
Customer Care
Andrei helped me through the process of…
Andrei helped me through the process of buying my new car, great guy to deal with!
May 29, 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Ovi, thank you for the 5 star review! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Andrei was very professional
Andrei looked after me, couldn’t ask for more help, he’s been brilliant
May 15, 2026
Unprompted review
Reply from Motor Range - Liverpool
Hi Andrada, thank you for the 5 star feedback! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Andrei was so easy to talk to and the…
Andrei was so easy to talk to and the experience was easy
May 31, 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Leo, thank you for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
Jason was a great guy and very helpful…
Jason was a great guy and very helpful throughout the process
May 31, 2026
Unprompted review
Reply from Motor Range - Liverpool
Thank you for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
Matty was amazing and the whole…
Matty was amazing and the whole transaction was fantastic.
3 rd car from here 100% recommend.
May 31, 2026
Unprompted review
Reply from Motor Range - Liverpool
Thank you Stephen for taking the time to leave this five star feedback! Wishing you many happy miles.
Best wishes,
Laura Gilchrist
Customer Care
Amazing experience at Liverpool branch
Amazing experience at Liverpool branch. I was 1 year into a 5 year shocking deal. I stupidly bought the car without checking in on the wife and she hated it! Jamie was brilliant from start to finish, he saw the deal and promised he would get us out of it ( which he did) came in on his day off, and literally was taking messages and calls day and night to get sorted for us. No hassle on the day, we walked around at our leisure and when we decided on a car was handed the keys to go look around ourselves. Couldn’t fault and will definitely be back in the future. Thank you Jamie
May 30, 2026
Unprompted review
Reply from Motor Range - Liverpool
Thank you Grant for leaving this 5 star feedback!
We are delighted to hear you have enjoyed purchasing your new car & your kind comments will be passed on to Jamie in our Sales Team. We hope you and your wife enjoy your new car and if we can be of any further assistance in the future, please let us know!
Best wishes,
Laura Gilchrist
Customer Care
Andrei was amazing
Andrei was amazing. Covered everything from start to finish. Nothing was too much trouble. Highly recommend
May 30, 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Nicola, thank you for taking the time to leave this five star review!
Best wishes,
Laura Gilchrist
Customer Care
Fantastic customer service from Matt…
Fantastic customer service from Matt and big Ste.. enjoyed the banter
welcoming and friendly service.. no hassle or pressure just genuine sales service.
Thank you from Jean and Tracy Thompson
May 30, 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Jean and Tracy, thank you for the great review! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Andrei was an absolute gent
Andrei was an absolute gent, couldn't have been anymore helpful
May 30, 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Mark, thanks so much for the 5 star review!
Best wishes,
Laura Gilchrist
Customer Care
I came in last week and seen Jason…
I came in last week and seen Jason Williams and Ste Kouari, looking for new car had 2 in mind and wanted to know about part exchanging my car. As soon as we got into Motor range, Jason was welcoming and lovely made everything at ease, felt like I had known him 5 years never mind 5 mins. Once Jason had sorted his side of things he told me to go see Ste, again Ste was lovely and welcoming.. sorted everything for me even getting full settlement price for my car (love that 😂). Even though I had Ste’s head up the wall for a solid 2.5 hours after a few hiccups in the way we finally got there 😂, again felt like I had known Ste for 5 years not 5 mins even though I had been in there for about 5 hours 😂. Couldn’t fault them both at all, brilliant at what they do and would recommend these both to anyone! Even Gem looking to bring her car in to see these both now haha! Thanks lads! From Sophie & Ste W
May 25, 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Sophie, thank you kindly for taking the time to leave this detailed feedback. Your kind comments will be passed on to Ste and Jason. Wishing you many happy miles in your new car!
Best wishes,
Laura Gilchrist
Customer Care
The service from start to finish was…
The service from start to finish was exceptional
Georg was great and the finance guys too!
Thank you
May 29, 2026
Unprompted review
Reply from Motor Range - Liverpool
Hi Angela, thank you for the 5 star review! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Georg was fantastic from start to…
Georg was fantastic from start to finish. Excellent service 😊
May 29, 2026
Unprompted review
Reply from Motor Range - Liverpool
Thank you Ali for the great review!
Best wishes,
Laura Gilchrist
Customer Care
Motor Range
A great service from Matty! Very friendly, patient and explained everything to us clearly. Very helpful whilst choosing our new car.
Also big Ste from finance was absolutely fantastic explaining all our options
10/10 all around. Thank you!
May 27, 2026
Unprompted review
Reply from Motor Range - Liverpool
Hi Nicola, thank you for the 5 star feedback! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Tommy made the whole experience so…
Tommy made the whole experience so easy. Gave us all necessary information and kept us up to date on when the car would be ready.
Great customer service.
May 28, 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello, thank your for the great feedback! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Nick B looked after me true to his word
Nick B looked after me true to his word
May 28, 2026
Unprompted review
Reply from Motor Range - Liverpool
Thank John for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.