Motor Range - Manchester Reviews 

109
TrustScore 4.5 out of 5

4.3

Alexandria Drive, Lord Sheldon Way, OL7 0QN Manchester, England, GB


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Rated 5 out of 5 stars

The staff are amazing and thank you to Jackie after sales, Muhammed the manager and Bassam the lovely young man who dealt with us. Their patience and understanding has been astounding. My partner sign... See more

Company replied

Rated 5 out of 5 stars

Nav helped us buy our daughters first car. Excellent customer service, knowledgeable, no pressure & he made the whole experience easy & relaxed. Thank you very much Nav. I can highly recommend thei... See more

Company replied

Rated 5 out of 5 stars

Spoke to nav who dealt with everything for my car , fast & kept in contact through out with me , sorted the car out & next day collected it . Fantastic place would definitely recommend

Rated 5 out of 5 stars

I recently purchased a new car from the Manchester dealership. Tony Hewitt and AJ provided exceptional service. Their professional advice and in-depth product knowledge enabled me to make an informe... See more

Company replied


Company details

  1. Car Dealer

Written by the company

The Northwest's No. 1 for used cars with over 2000 cars available. We have the biggest choice of used cars in Manchester. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team on 0161 301 6800 or live chat on our website - visit www.motorrange.co.uk. Ideally situated just off Junction 23 of the M60, Motor Range Manchester is simple to get to from all directions. You’ll find us 2 minutes from Snipe Retail Park on Lord Sheldon Way, with easy access, plenty of on-site parking, and a complimentary hot drink waiting at our refreshment station. Motor Range, Alexandria Drive, Lord Sheldon Way, Manchester, OL7 0QN. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm


Contact info

  • Alexandria Drive, Lord Sheldon Way, OL7 0QN, Manchester, England, United Kingdom

  • 0161 301 6800

4.3

Excellent

TrustScore 4.5 out of 5

109 reviews

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4.3

All reviews

(109)

757 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service and Professional Staff.

I visited Motor Range for my Audi ‘s annual MOT. I have a ‘Free MOT for Life’ deal as I purchased my car through them. I arrived on time and got a warm welcome. I was able to wait in a comfortable waiting area with drinks whilst my MOT was carried out. Everyone was friendly and the service was professional. Very happy. Thank you!

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

The staff are amazing and thank you to…

The staff are amazing and thank you to Jackie after sales, Muhammed the manager and Bassam the lovely young man who dealt with us. Their patience and understanding has been astounding. My partner signed up to buy a car but unfortunately fell ill and passed away last Friday. When I rang to explain and get things sorted over the 2 weeks prior and yesterday they have been so lovely and caring. This morning I received a beautiful bouquet of flowers from all the team and this made my heart swell and believe in humanity again. It was such a compassionate act they didn't have to do but a massive thank you for thinking of us and I've told everyone.

August 19, 2026
Unprompted review
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Reply from Motor Range - Manchester

Thank you Jacqueline for taking the time to leave this review. We are truly sorry to hear of your husbands passing and we are sending you lots of support. We are glad to read that you received the flowers and hope they provided a moment of comfort. If we can be of any further assistance in the future please don't hesitate to get in touch and we will be more than happy to help.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Our salesman nav was brilliant…

Our salesman nav was brilliant throughout very happy the way we were handled have recommended our friends to motor range once again a big thankyou to Nav

August 17, 2026
Unprompted review
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Reply from Motor Range - Manchester

Hello Kevin, thank you for taking the time to leave this 5 star feedback! We hope you enjoy your new car.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Great experience

Great experience. Bought through Adam who was a pleasure to deal with and transaction easy and hassle free.

August 16, 2026
Unprompted review
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Reply from Motor Range - Manchester

Thank you kindly for the 5 star feedback!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Nav helped us buy our daughters first…

Nav helped us buy our daughters first car.
Excellent customer service, knowledgeable, no pressure & he made the whole experience easy & relaxed.
Thank you very much Nav.
I can highly recommend their Manchester branch.

August 15, 2026
Unprompted review
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Reply from Motor Range - Manchester

Thank you Lyndsey for taking the time to leave this 5 star feedback. Congratulations to your daughter on her first car! Wishing her many happy miles.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

BAS & SEAN - AMAZING EXPERIENCE

I went there to buy a car as I bought one from them previously when it was the Car People. Mr. Bas went out of his way to welcome us and help us. He showed me an Audi A1 and then when the automatic was not available, he ordered one from their Liverpool showroom to be driven down to Ashton. However, it was not suitable and obviously there was disappointment on all parties, due to the effort that was executed to make this happen. However, Mr. Bas was professional and polite and accepted our responses with a courteous manner. Following on, we had to claim back the GBP99.00 that was paid up front as part of the relocation of the car from Liverpool to Manchester. When the funds were not received back into my account, I followed up with Sean. He was absolutely fantastic. He was polite, professional, he understood my issues clearly and directly looked into the matter whilst I stayed online. He then liaised with the finance team, checked the systems and ensured that the refund was executed whilst I was on the phone. Everything about the team, Mr. Bas, Sean, was amazing. Although my purchase was not successful on this occasion, my experience with Motor Range Ashton were on point.

July 23, 2026
Unprompted review
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Reply from Motor Range - Manchester

Hello Raj, thank you kindly for taking the time to leave this detailed feedback. Your kind comments will be passed on to Bas and Sean in our Sales Team. Wishing you many happy miles and we hope to welcome you back in the future!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Nav and our daughter’s first car

Nav, what can I say “ A real gentleman, knowledgeable, professional and installed our confidence in the company.
10 out of 10 from me for both Motor range and Nav.
Guy Hartley

August 15, 2026
Unprompted review
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Reply from Motor Range - Manchester

Thank you Guy for leaving this 5 star review! Your kind comments will be passed on to Nav in our Sales Team.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Great service and excellent…

Great service and excellent communication throughout. Very helpful, professional, and supportive in getting everything resolved. Really appreciate all the help highly recommended!

August 13, 2026
Unprompted review
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Reply from Motor Range - Manchester

Hello, thank you for the 5 stars. We are delighted to hear that you've enjoyed your car buying experience. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 1 out of 5 stars

Poor after sales service…

I bought a vehicle which after one month I noticed that the rear door seals were hanging off. When I contacted them about this they said can you send some photos. I did this and heard nothing back so I chased them again and they said the car was now outside the 30 day warranty and there was nothing they could do. The extended warranty was also useless as it did not cover cosmetics?(so much for the the 120 point inspection).
What was the point in asking me to send photos if it was outside of the warranty period? Jokers!

August 13, 2026
Unprompted review
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Reply from Motor Range - Manchester

Hello Glenn, thank you for taking the time to leave this review. Our Service Advisor Emma has been in touch to arrange a convenient time for you to visit and we are awaiting the new door seals from our suppliers. We apologise that this was not sorted as soon as you mentioned, and we look forward to putting things right. If there is anything further we can assist with please don't hestiate to let us know at your appointment.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

had my MOT done here recently

had my MOT done here recently, Emma was great help with getting my car sorted and customer service was lovely. no complaints at all I would definitely recommend

July 29, 2026
Unprompted review
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Reply from Motor Range - Manchester

Hello Kirsty, thank you for taking the time to leave this great review. Wishing you many happy miles!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Great service from Nav

Great service from Nav. Very friendly.

August 11, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Kevin, thank you for the 5 stars! Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Really happy with my experience.

Really happy with my experience at Motor Range Car Sales. The staff were all really friendly and there was absolutely no pressure to buy. I was given plenty of time to look around the cars and take my time deciding what I wanted.

Jake looked after me throughout and was brilliant. He was really friendly, knowledgeable and explained everything clearly, which made the whole process really easy.

There was a bit of an issue with the MOT on my part-exchange car, but we quickly came to an agreement that was fair to everyone, so no problems there.

Before I collected my new car, they made sure it had been serviced and that anything I had mentioned was sorted. Jake also noticed that the brakes weren’t great and made sure they were replaced before I picked the car up, which I thought was excellent. The car had also been given a full deep clean and looked great when I collected it.

Overall, a really good experience and I felt like they genuinely wanted to make sure everything was right before I drove away. I’d definitely recommend Motor Range Car Sales and would happily use them again.

August 3, 2026
Unprompted review
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Reply from Motor Range - Manchester

Hello Maria, thank you kindly for taking the time to leave this 5 star review! Your kind comments will be passed on to Jake in our Sales Team who will be delighted to hear your feedback. Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Well done Tony & AJ at Manchester

I recently purchased a new car from the Manchester dealership. Tony Hewitt and AJ provided exceptional service.
Their professional advice and in-depth product knowledge enabled me to make an informed decision and choose a vehicle perfectly suited to my requirements.
They are a credit to the company and I would highly recommend them! The company are lucky to have them - 5 ⭐️

August 3, 2026
Unprompted review
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Reply from Motor Range - Manchester

Hello, thank you for taking the time to leave this 5 star feedback! Your kind comments will be passed on to the team in Manchester. Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Rated 1 out of 5 stars

Shocking

Shocking
Left ages when picking up the car
Finance was not cleared for more than 2 months
Car was not sold as seen and further calls and trips had to be made
Overall lack of care for the customer

July 27, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Hello Gemma,

We are sorry to hear that your experience did not meet your expectations. Providing excellent customer service is extremely important to us, and we apologise that we fell short on this occasion.

We understand that you were disappointed that the vehicle was not supplied with locking wheel nuts. However, your vehicle does not require them, as the wheel studs are designed to be fitted and removed without the need for locking nuts. We appreciate that this may not have been explained clearly at the point of collection, which understandably led to some frustration.

We can see that you have been in contact with both your Sales Advisor and our Service Team, who have been available to offer further assistance and answer any questions you may have.

We appreciate your feedback, as it helps us identify areas where we can improve. Thank you for bringing your concerns to our attention, and we wish you many happy miles in your new vehicle.

Best wishes
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

True customer service is shown when the…

True customer service is shown when the wheels fall off a matter (no pun intended) My car proved rather troublesome when, following a service, the computer could not be reset. Granted, it has taken some time and a couple of fruitless attempts but the team at Manchester did eventually manage it. Special mentions need to be given to Jackie and Emma who simply would not give up until the job was completed successfully. A* customer service.

July 21, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Good Morning Michelle, Thank you so much for taking the time to leave such a fantastic review. We really appreciated your patience while we worked to resolve the issue with your vehicle and it was a pleasure to meet you.

I am delighted to hear that Emma and I made such a positive impression. We know it took longer than anyone would have liked, but we're pleased we were able to get everything sorted in the end and that our determination and commitment to seeing the job through stood out.

Your kind words really do mean a lot to myself and the team – we are thrilled to receive the recognition. Thank you again for your support, and we wish you many happy miles ahead! 🚗

Many Thanks
Jacqui
Aftersales Manager

Rated 5 out of 5 stars

Excellent customer service 👌

Excellent customer service 👌
I dealt with Zane from the Manchester branch
Pleasant experience
Happy with my purchase 🎉
Thankyou to the manager too 👌

July 19, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Thank you Jacci for the 5 star feedback! Wishing you many happy miles!

Best wishes,
Laura Gilchrist
Customer Care

Rated 1 out of 5 stars

Carefull paying in full

Be very careful when paying in full for your vehicle as i purchased a vauxhall astra k on the 02/03/26 only to find out by a mechanic 30+ days later that the said vehicle had been in a accident and the people at Manchester branch wouldn't even entertain me and kept passing me from pillow to post only to keep putting the fone down on me,i could live with the car and they wouldnt even tidy the paint work up as abit of compensation, avoid if possible

April 7, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Good Afternoon Jamie,
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with your experience.

We take all customer concerns seriously, and it's concerning to hear that you felt your enquiries were not handled as they should have been. This is certainly not the level of service we aim to provide.

All of our vehicles undergo thorough inspections before sale, and if any concerns arise after purchase, we encourage customers to contact us so we can investigate them fully. We'd appreciate the opportunity to review your case and understand what happened, including your concerns about the vehicle's condition and the communication you received from our Manchester branch.

Please contact our Service team directly on service.manchester@motorrange.co.uk with your vehicle registration and purchase details so we can look into this further and work towards a resolution.

Kind Regards
Jacqui
Customer Care

Rated 1 out of 5 stars

AVOID!!!!!!

On 22 June 2026, I paid a £99 deposit online to reserve a vehicle I was interested in purchasing.
Following this, I made numerous attempts to arrange a viewing of the vehicle and obtain updates on its availability. However, I was repeatedly advised that the vehicle was not yet ready. I was also promised several callbacks when I rang for updates, but unfortunately these never materialised. After more than a week of receiving no meaningful progress or communication, I decided to purchase a vehicle from another dealership, where I was able to view, purchase and drive the vehicle home within just three days. I requested a refund of the £99 reservation deposit during a phone call on 2 July 2026 & was advised this would be processed the same day. Your website clearly states that this reservation deposit is fully refundable, so I am disappointed that, despite my request being made almost 2 weeks ago, the refund has still not been processed. I have called & emailed with no response & I am now claiming a charge back with my bank. I would not recommend anyone to purchase from Motor Range

June 22, 2026
Unprompted review
Motor Range - Manchester logo

Reply from Motor Range - Manchester

Good Afternoon Laura,
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience and appreciate your frustration.

We would like the opportunity to investigate what has happened regarding your vehicle reservation and the refund of your £99 deposit.

Please could you email Leighton Cook at leighton.cook@motorrange.co.uk with your full name and details of the vehicle you were looking to purchase? Once we have this information, we will investigate the matter and be in touch as soon as possible.

We take customer feedback seriously and hope to have the opportunity to resolve this for you.
Many Thanks
Jacqui
Aftersales Manager

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