Motor Range - Manchester Reviews 87

I had a fantastic experience with Ryan while getting my new car. From start to finish, he was friendly, professional, and made the whole process feel easy and stress-free. He took the time to understand what I was looking for, answered all my questions, and made sure I felt confident with my choice.

Ryan went above and beyond to make sure everything was smooth, and his customer service was excellent. I’m really happy with my new car and would highly recommend Ryan to anyone looking for a great experience when buying a vehicle. Thanks again, Ryan!

Mumzy in the finance department was a star. made the process so easy.
Wish more people were as helpful as this lad.
thank you

Really warm and welcoming Sales person in Furqan. Kept us informed throughout the whole process of buying our car. No heavy sales patter which have experienced with other dealers. Would recommend 100%.

ZAIN MOTOR RANGE ASHTON UNDER LYNE VERY PROFESSIONAL..HELPFUL..PLEASANT..REASSURING.
SORTED OUT MY SLIGHT PROBLEM WITH MY MOKKA QUICKLY AND EFFICIENTLY.

As Motor Range have chosen to respond to my review but have not enabled the option for me to reply directly to their response, I am posting this update so that readers can see the full picture and make their own judgement.

Motor Range state that they responded to all requests for information and did not withhold correspondence. This is simply not true.

I made a formal request for all information held relating to myself and my father, including call recordings, call records and internal communications relating to both the sale of the vehicle and the handling of the complaint. Companies are LEGALLY required to provide this information within 28 days.
Motor Range did not do this.

Instead, my requests were ignored for over two and a half months despite repeated chasing. I hold email evidence of repeated requests and follow-up correspondence during this period.

When Black Horse became involved in their investigation, I was advised that they also required information and records from Motor Range. Despite this, information was still not being properly provided and Black Horse advised that they were experiencing difficulties obtaining the information they required from Motor Range.

Motor Range then attempted to argue that they could not provide the information because it related to my father, despite the fact they had already been provided with authority from him both in person and by email and had previously dealt with me directly regarding the complaint on his behalf. I hold email evidence of this.
Even then, Motor Range continued to be obstructive and still failed to provide the information requested.

To this day, information requested in January still has not been fully provided.

Motor Range initially stated that calls were recorded. They later advised that calls were not recorded. They then changed position again and stated that calls were recorded, but that no recordings relating to either my father’s number or my own could be located. I hold email evidence of this.

When I asked whether subsequent calls had also not been recorded, including calls where I had been told recordings did not exist, those questions were ignored and never properly answered.

Motor Range also refused to provide internal communications relating to the sale of the vehicle and the handling of the complaint, despite being LEGALLY obliged to provide information held about individuals following a formal request. They claimed third-party information was involved. Third-party information can be redacted and the remaining information disclosed. It does not justify withholding the information altogether. Despite repeated requests, those communications still have not been provided. To this day, information requested in January remains outstanding.

This matter has been reported to the Information Commissioner’s Office and remains under investigation.
Motor Range describe the warranty issue as a “misunderstanding”.
My father purchased the vehicle after being repeatedly advised both over the telephone and in person that it had full service history.

Following a major turbo failure within six months of purchase on a vehicle that was approximately five years old with around 14,000 miles on the clock, Kia confirmed there was no service history recorded against the vehicle and advised that such a failure would be highly unusual on a vehicle of that age and mileage.

After repeated chasing and Motor Range stating they were waiting for confirmation on what service history it had they eventually confirmed that the vehicle had no service history. I hold email evidence of this.

Motor Range also state that Black Horse found no evidence of misrepresentation.

What they do not mention is that, after more than three months of dispute and after Motor Range had been made aware that a Small Claim had already been issued, Motor Range accepted rejection of the vehicle.

What they also neglect to mention is that at a meeting where they were informed of the small claim (3 months into the dispute) that is was suggest that if my father accepted repair an dropped all claims and investigations they might be able to provide a courtesy car and maybe look at finding another car instead of the one he had purchased. This was never offered when the vehicle failed and only discussed much later after the dispute was ongoing and we had started a small claim
Black Horse subsequently refunded the finance agreement, compensation was paid in relation to the matter and the vehicle was returned.

Copies of the Claim Form, Particulars of Claim and Notice of Judgment have also now been provided directly to them.

My review is based on the documentation, correspondence and evidence that I hold. Relevant documentation remains available should it ever be required.

Nav made buying our car seamless, he was very helpful and explained all we needed to know. He was a joy to deal with, no pushy sales tactics just a genuine person. Was a pleasure to buy our car from him and would highly recommend.

Fantastic sales man Sean can't recommend enough thank you great service

After a complete nightmare with a previous dodgy dealer who sold me a dangerous car, dealing with Motor Range was a total breath of fresh air.

Right from the very start, Ryan went above and beyond by sending me a brilliant, highly detailed video of the Nissan Juke so I knew exactly what I was looking at. His communication and help all the way through the process until the day I collected the car was top-tier.

Motor Range clearly don't cut corners either. During their Pre-Delivery Inspection, they made sure the car was completely refreshed and safe, putting four brand new tyres, new rear brake discs, and pads on it, along with a fresh service and MOT before handing over the keys.

Ryan was fantastic during the pick-up process too, even sorting out a tricky situation swapping the car over from the previous owner's disability tax class onto a monthly Direct Debit to ensure I was completely legal and ready to go.

The car drives absolutely perfectly. It is so reassuring to find a reputable dealer that actually cares about safety, quality, and brilliant customer service. Highly recommend!

We came in today and dealt with Ryan, he was very helpful and friendly we came in to buy my first car and he was very knowledgeable and gave us all of the reassurance and advice we needed. Ryan was very polite and had excellent customer service! Cheers Mate

Sean was great today, I came in with literally no idea and he helped me narrow my search down - thank you for all your help today!

Lovely staff very accommodating and very happy to help out . Dealt with Nav and Alec
Super professional

Well what can I say , SUPERB that's what ! I live in Cornwall and have been searching for a BMW M235i , I found one on the Motor Range website but this was in Manchester an awful long way from me , I enquired about it and requested a video ,Leighton (sales manager) rang me straight away and was extremely helpful and informative, a great video was sent by Furcon,I decided to go ahead with the purchase and decided to fly to Manchester ,I informed the dealership about this and spoke to Aaron who was great and kindly arranged that I would be picked up at the airport, I was met on arrival as promised by Adam the Salesman who would be looking after me, This whole experience for step 1 to finish was an absolute joy , I will also say when at the dealership everybody that had been dealing with me came and introduced themselves and made me feel so welcome, I was so surprised being such a big site how personal and friendly the service was, very refreshing indeed ! Adam , Leighton , Aaron and Furcon you are a credit to the business 🙌 . Oh yeah , nearly forgot , the car was Awsome too 😁

Went 24/5/26 & dealt with Adam who was great, very helpful, he knew his stuff & he arranged a test drive for my wife

Excellent service from Nav!

Excellent service, 2nd van purchased.
Big thanks to Andy Baines

Nav was really helpful and guided me through everything.

The chairs here are horrific! However the service has been excellent. Very happy Sean Faggetter kept us updated and got the car ready quickly and Leighton organised a fair deal.

Jack was superb from start to finish. Really friendly and put me at ease. Explained everything in great detail. Would use again.

I would highly recommend motor range to any one . Everyone was so helpful and very professional. Big shout out to ryan tattersall that made my experience even better , was very helpful, professional and went well on above and beyond to make sure buying my new car was simple and easy to purchase. So happy so thank you everyone at motor range 😁

bought a car from Andy Baines,today, efficient very polite friendly, great customer service.