MotoSport.com Reviews 

258
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

HORRIBLE COMPANY! One buys canned chemicals etc and they put thier corporate SKU labels over the intructions so you cant read the damn thing. Why would you do this? HORRIBLE COMPANY TO COVER HOW TO US... See more

Rated 5 out of 5 stars

Motosport.com has been a fantastic resource for hard to find parts. Restoring older European off-road bikes can be challenging and often expensive. I have been able to acquire reasonably priced OEM pa... See more

Rated 4 out of 5 stars

Ordered headers and then they sent an email saying I needed verification? Called bank, called them, 24 hours later they still haven't shipped. Bank said charges went through. Idk there's idiots ru... See more

Company replied

Rated 5 out of 5 stars

I ordered a dirtbike stand at a price lower than everyone else. I received it within 3 days (across the country shipping) and got multiple email notifications about the status of the order. The stan... See more

Company replied

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Shop MotoSport's large inventory of dirt bike products including helmets, tires, motocross gear, aftermarket and OEM parts


Contact info

3.4

Average

TrustScore 3.5 out of 5

258 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(258)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

HORRIBLE COMPANY

HORRIBLE COMPANY! One buys canned chemicals etc and they put thier corporate SKU labels over the intructions so you cant read the damn thing. Why would you do this? HORRIBLE COMPANY TO COVER HOW TO USE LABELS, why wouldnt you get a smaller label so the consumer can read product? YOUR COMPETITION DOES......

September 11, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Absolute scam artists

Absolute scam artists, bought a battery, they send the wrong one... i inform them and send pictures... they state that it's the correct OEM Honda replacement.

I state who cares, who said anything about a Honda or OEM anything... i bought a battery with a part number and specific specs...

The one they sent is only half the size with half the charging capability, my bike is a Honda... a built Honda with aftermarket accessories. Which will not work with the battery they sent.

To top it off, they charge less for the battery they sent on their website(because it's literally half the battery) ... did they offer me a refund for the difference, no! They still want to charge full price for a battery they never intended on shipping

September 1, 2026
Unprompted review
MotoSport.com logo

Reply from MotoSport.com

Hi Burt, we're sorry for the frustration this has caused. That's not the experience we want you to have, and we understand why receiving a battery that doesn't match the part number and specs you ordered — especially one incompatible with your bike's build — is unacceptable.

We'd like to get this resolved for you. We've reached out to request more information about your order so we can look into what happened and get you the correct part. Please keep an eye out for that message, or feel free to reply directly with your order number if you haven't already sent it over.

Thanks for your patience while we sort this out.

Rated 1 out of 5 stars

$783.72 Paid – Still No Tracking or Clear Shipment Status

$783.72 Paid – Still No Tracking or Clear Shipment Status

I placed and fully paid for order GE13336973776US on 22 August 2026, totaling USD 783.72.

MotoSport’s published information states that in-stock international orders generally ship within 1–3 business days. That timeframe has been exceeded significantly.

After repeatedly contacting MotoSport, I was told in writing that my order “has made it to the freight forwarder.” However, I still have no valid international tracking number, no confirmed carrier, no confirmed dispatch date to Oman, and no clear explanation of the shipment’s physical location.

Global-e continues to show the order as “Processing Order.”

I have contacted both MotoSport and Global-e repeatedly and have now formally requested one simple resolution:

Either provide verifiable shipping information showing where my fully paid order is and that it is moving to Oman, or confirm that I can cancel it for a full refund.

For a $783.72 fully paid order, this level of delay, conflicting information and lack of shipment visibility is unacceptable.

I will update this review immediately if MotoSport resolves the matter properly. Until then, based on my experience, I cannot recommend using MotoSport for international orders.

August 22, 2026
Unprompted review
MotoSport.com logo

Reply from MotoSport.com

Thank you for the detailed information, and I'm sorry for the frustration and inconvenience this has caused. We take reviews like this seriously.

To clarify the status: order GE13336973776US shipped from our warehouse on 8/31 and was delivered to Global-e (our international shipping partner) on 9/3. We understand that Global-e's system still shows "Processing Order," and we recognize that's created confusion and a real lack of visibility on your end.

We're actively reviewing this with our team and with Global-e to get you accurate, verifiable tracking information and a clear timeline to Oman — or, if that can't be provided promptly, to arrange a full refund as you've requested. We'll continue to update you directly via email as we work through this.

Again, we apologize for the delay and the conflicting information you've received. Thank you for your patience while we get this resolved.

Rated 4 out of 5 stars

Ordered headers and then they sent an…

Ordered headers and then they sent an email saying I needed verification? Called bank, called them, 24 hours later they still haven't shipped. Bank said charges went through. Idk there's idiots running this company or something. The service is just talking to someone out of country, of course... so that doesn't help because there's only so much they can do.

Update (changed 1 to 3 stars): they charged me a second time (technically third time) so I reached out via chat to ensure everything was fine. I think the guys name was Jacob that helped me. Jacob was the first thing that went right here. Hopefully this is all positive from here on out. Will update again when I receive product.

Update 2, changed 3 to 4 stars: got item next day as promised after I reached out to support in update 1. Initial process was bumpy but they got their shit together. Item seems legit too.

August 30, 2026
Unprompted review
MotoSport.com logo

Reply from MotoSport.com

Hi Little Fir, thank you for taking the time to leave a review. We've reached out to gather more details about your order so we can look into what happened and make it right.

Little Fir, Thanks for providing some additional info on your review. I have reviewed your account to make sure only the correct amount was charged. If you have any more issues please don't hesitate to reach out!

Rated 2 out of 5 stars

I submitted an order with an expected…motosport

I submitted an order with an expected ship date and then it was mysteriously on back order...if I knew this ahead of time I would have ordered from a different vendor.

August 30, 2026
Unprompted review
MotoSport.com logo

Reply from MotoSport.com

Hey Cross,
I'm sorry your experience left you unsure about a ship date! I've requested more information to see what we can learn from your experience to improve.

Advertisement
Rated 5 out of 5 stars

Ron helped me out a ton

Ron helped me out a ton. Called and had me on the phone relatively quick. Related him the problem I was having with my exhaust. He found the exhaust I needed with dimensions and whole 9 yards. Working with him was a breeze, and would definitely work with this team again.

August 10, 2026
Unprompted review
MotoSport.com logo

Reply from MotoSport.com

Hey Corbin! Love to hear that Ron got you sorted! Thank you for the awesome review!

Rated 1 out of 5 stars

Terrible warehouse service

I’ve ordered many parts through them and they’ve always been great about getting my parts but I ordered two bolts and they said for a whole week that it was packed and ready to ship and it never shipped out and every day I called they would always say it’s ready to ship, but was never put on the truck to ship to me and I was lied to multiple times.
I will never be using this site again

July 29, 2026
Unprompted review
MotoSport.com logo

Reply from MotoSport.com

Hey Garrett
Thank you for being a loyal customer, and I'm sorry we let you down here. There's no excuse for giving you the same "it's ready to ship" answer for a week without it actually going out — that's on us, and I understand why it's frustrating, especially after a good track record.

I'd like to make this right. I've requested some additional information so we can look into what happened on our end and get this resolved for you.

We appreciate you taking the time to share this, and we hope we get the chance to earn back your trust.

Rated 1 out of 5 stars

I bought a M4 full exhaust "New"USED FULL EXHAUST

I bought a M4 full exhaust. I waited 6 + weeks for tbis exhaust . They sent me a dented and dinged exhaust rear passenger delete had big hack marks all over the powdercoat. The exhaust strap had 2 big rust spots on it. The box was stapled shut. I was getting nowhere with Motosports so I called M4 and he let me know that he has never stapled any of his boxes shut he tapes them all with M4 tape never stapled. The exhaust pipes wh where all in a clear garbage bag hardware was open.they said they do not return used exhaust. Clearly they did . They are a 3rd party drop shippers. There is no service after the sale. I called 3 days in a row to speak to someone higher up the chain. What I received was a employee yelling at me telling me this is all we are doing if you want another exhaust you have a 14 week wait. All i want is a new exhaust in exchange for this tampered with exhaust. MotoSports Tech started yelling at me and said I got what im getting and ended the call.. then proceeded to block me from the site and using and of my (Fastcash) I made 2 ordered they canceled them both even though they was paid in full.do yourself a favor go directly to M4 they are Great people . He offered to make it right . But I wouldn't let him .because a Dropshipperdudnt inspect the boxes they received . Every M4 exhaust ive purchased was delivered in a white M4 box taped closed with M4 company tape to insure if it was tampered with . The M4 exhaust I received was in a brown box stapled closed. It doesn't look even close to the quality they send their exhaust out with care.. this exhaust was thrown in the box with no care at all.now I have no way to contact them email blocked .call blocked. They are a 100% no service after the sale..roll the dice of you like. Maybe youll get a flat yamaha hat from China like they sent me . I hope you have better luck than I do

June 28, 2026
Unprompted review
MotoSport.com logo

Reply from MotoSport.com

Hi Mr.Cooper,
We take reports of damaged product seriously, and I'm sorry your exhaust arrived in poor condition after a long wait. That part of your complaint was valid, and our team addressed it: you were offered and accepted $150 in store credit for the damage, and we also arranged a replacement exhaust as a further gesture when you called back unhappy about the prior arrangement, outside of our standard policy.

When you called back to say you no longer wanted to wait for the replacement, we worked with you again and added an additional $50 in credit, which you also agreed to as a final resolution. At that point, the issue had been compensated twice over and closed by mutual agreement.

I understand the wait time and the damaged unit were frustrating, and we own that. But I do want to be transparent for other customers reading this: our team did not ignore this issue or refuse to help, we compensated it directly and reached an agreed resolution with you on the phone. We also expect our team to be treated professionally during these calls, the same way we expect our customers to be treated.

I'd also like to address being called a drop shipper. We order our product directly from M4 and ship it to our customers, drop shipping from our vendors isn't something we do, and our team handled every part of this resolution directly, as reflected above.

I hope this clears up any confusion, and I hope you have a great rest of your day.

Rated 5 out of 5 stars

Ordered a dirt bike stand - good price, fast shipping.

I ordered a dirtbike stand at a price lower than everyone else. I received it within 3 days (across the country shipping) and got multiple email notifications about the status of the order. The stand was legit and packaged well. It was a good experience.

July 16, 2026
Unprompted review
MotoSport.com logo

Reply from MotoSport.com

Hey Michael! Love to hear you had a good experience with us! Thank you for the great review!

Advertisement
Rated 1 out of 5 stars

Selling Bad Batteries

Purchased Antigravity battery, back order for several weeks then after delivery it has no charge. Tried to charge 2 days, nothing.

Then asked about return and told to send photos and replacement would be sent. Then told to contact the battery company.

Why sell product if it is not working?
DO NOT RECOMMEND!

June 25, 2026
Unprompted review
MotoSport.com logo

Reply from MotoSport.com

Hey Kevin,

I'm sorry your Antigravity battery didn't show up as expected. We typically like to handle these situations in-house, but Antigravity has asked us to direct customers to their warranty team for post-purchase support. We apologize for the inconvenience and appreciate your patience.

Thanks for reaching out.

Rated 1 out of 5 stars

I tried to order a Hinson clutch for my…

I tried to order a Hinson clutch for my Suzuki Ltz 400 and I waited 32 days for them to never update me
On it there costumer service wasn’t very good not helpful at all I ended up canceling my order just to order my Hinson clutch from Hinson them selves I do not recommend this company at all.

June 17, 2026
Unprompted review
MotoSport.com logo

Reply from MotoSport.com

Hi Zane,

Thank you for taking the time to share your experience, and I'm sorry for the frustration and the delay with your Hinson clutch order.

Looking into this, the clutch was flagged as backordered at checkout with an estimated availability of 6/15/2026. When Hinson later notified us that the date was being pushed back, we sent you a follow-up email with that update. I understand that waiting on a part with a moving timeline is aggravating, and I completely get why you chose to cancel and source it directly.

We never want a backorder situation to leave a customer feeling unsupported, and I'm sorry this one fell short of what you expected from us. If there's anything we can help with on a future order, we'd welcome the chance to make it right.

Rated 5 out of 5 stars

Unknown ETA on back ordered parts…

I’ve been ordering parts from Motorsport for quite a few years. It has always been a good experience. I ordered parts on May 14th and paid for 2nd day air shipping. Received an email estimated ETA May 29th. May 29th rolls around nothing. Check my status and ETA says the same thing. I called asking what’s going on and was told to wait through the weekend and see what happens. Received another email that parts are now on back order with unknown ETA. I understand having to wait for parts no big deal. I wish communication up front was more clear. Maybe state that parts are not in stock and may take awhile to receive them before shipping? The shipping and ETA was very misleading. I really hate to leave a bad review as I have been a fan of Motorsport. I’ve read through reviews and seems to be a common issue at the moment. Hope that changes!

June 2, 2026
Unprompted review
MotoSport.com logo

Reply from MotoSport.com

First, thank you for being a loyal MotoSport customer over the years—it genuinely means a lot, and that history makes this experience even more disappointing to read about.
I completely understand the frustration here. Typically, the ETAs we show at checkout reflect our best estimate based on stock and carrier timelines, so when an order shifts to backorder after the fact, especially one with expedited shipping, it's understandably confusing and not the experience we want you to have. Your point about flagging stock status more clearly up front is well taken, and it's the kind of feedback that helps us do better.
I'd really like to look into what happened with your order specifically, including the shipping and the ETA you were shown. I have requested more information via your review and hope to hear from you soon!

Advertisement
Rated 5 out of 5 stars

Awesome consumer service

What made my experience great was gearhead Ron he was very helpful new his job very well and was very polite. Gave me my the info I need and really made me feel I mattered Thanks Motorsport/. Gear head Ron!!

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

Tryed to order a shirt on clearance my …

Tryed to order a shirt on clearance my order was lost or never ordered i called to figure out what happened and the guy could careless no sorrys no nothing I would not recommend. What a waste of time I will never buy anything from these guy's again they just don't care to me that's a Bad business

May 11, 2026
Unprompted review
MotoSport.com logo

Reply from MotoSport.com

Hi Joe,
Thank you for taking the time to share your experience, and we sincerely apologize that it fell short of the standard we hold ourselves to. We completely understand your frustration and want you to know your feedback matters to us.

We did take the time to listen to your call, and we do believe our Gearhead was apologetic during your interaction. That said, we understand that the overall experience still left you feeling frustrated and unheard, and for that we are truly sorry. That is never the impression we want to leave with any of our customers.

Regarding your order, the shirt you selected was a clearance item that required us to source it directly from our vendor. Because of this, the item is not charged until it arrives in our warehouse and is ready to ship to you. To keep our customers informed, we do display the following notice at the top of your cart before proceeding to checkout:

"Waiting on Inventory: At your door by Fri, May 29th."

this information is also in the order confirmation you received.

We recognize that this process can feel uncertain if you're not expecting it, and we're sorry for any confusion it may have caused.

Rated 1 out of 5 stars

Couldn’t accept my return and I ended…

Couldn’t accept my return and I ended up losing money due to my item being damaged in the same box it came with. The box they sent me my item with was already damaged by the time I got it. I don’t see why it’s my fault and I just ended up losing money.

April 30, 2026
Unprompted review
MotoSport.com logo

Reply from MotoSport.com

Hi Salvador,

Thank you for taking the time to share your feedback — we genuinely value every customer's experience and are sorry to hear this one fell short of expectations.

After reviewing your return, we found that the helmet was shipped back in the original manufacturer's box, which unfortunately arrived damaged. As outlined in our returns policy, the manufacturer's product box cannot be used as the shipping container, as it does not provide adequate protection in transit. Because the item was received in a damaged condition, we were unfortunately unable to process a refund — however, we did ensure the helmet was returned back to you promptly.

We understand this is a frustrating outcome, and we're sorry for any confusion around the returns process. We're always happy to guide customers through the correct packaging requirements before a return is sent, so please don't hesitate to reach out to our team directly if you have any further questions.

Rated 5 out of 5 stars

Very helpful

Very helpful, called to get a status on a back ordered part and instead of waiting for that part he said he had another one in stock the only difference was the brand. Very helpful and hope to deal with him again in the future.

April 10, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Incorrect Shipping, No Support, Double Charged

I updated both my billing and shipping address before placing my order, but somehow the item still defaulted to an old shipping address. There was no clear indication of this until after the purchase was submitted.

I contacted the seller within 30 seconds on a Saturday night to correct the mistake. They didn’t respond until Sunday morning, claiming the item had already shipped—which is highly questionable given the timing. Even if they use a third-party fulfillment service, there was still an opportunity to intervene or attempt to correct the address. Instead, no effort was made.

After that, communication completely stopped. To make matters worse, my card was charged twice, leaving me to deal with my bank to dispute the duplicate charge.

At this point, I likely won’t receive the item I paid for and now have to go through a lengthy claims process with eBay.

The prices may look good, but if anything goes wrong, don’t expect any help or accountability from this seller. Buyer beware.

Update: The last communication from the company just said, "go ahead file a claim, we will win". Seems they do this often, knowing the customer has no options and they'll get away with their scams.

Reply to vendor: I have the screenshot from the chat with your company. Nothing was done to try and remedy the situation. Ordered Saturday night, reached out within minutes, received reply at 5am Sunday saying order shipped. Not possible but okay.... I have the tracking showing the package wasn't picked up from distribution center until Tuesday. There was time to help. Sweater was delivered and I'm sure whomever received it is enjoying a free sweater. Don't buy from this company because if you have an issue, nothing will be done to help, no changes to your order can ever be made.

March 19, 2026
Unprompted review
MotoSport.com logo

Reply from MotoSport.com

Thank you for sharing your experience — we take this very seriously and sincerely apologize for the frustration this has caused.
We understand how upsetting it is when an order ships to an unexpected address. As part of PayPal's Checkout terms, orders are fulfilled to the address on file with PayPal at the time of purchase. We recognize this can cause confusion and will work to make this clearer during the checkout process.

Regarding the duplicate charge — we sincerely apologize for the confusion. We do not withdraw funds until an order has shipped. When an order is first placed, an initial authorization hold is applied for the full amount. Once the order ships, funds are collected per shipment, and that original authorization hold will drop off within 1–5 business days depending on your financial institution. We understand this can appear as a double charge and are sorry for any inconvenience this caused.

We also want to address the comment referenced in your update. That language is completely unacceptable and does not reflect how we expect our team to communicate with customers. We are investigating this interaction and will take appropriate action. We have reached out for further information from you as well regarding your order.

We genuinely want to make this right. Please reach out to us directly so we can work toward a resolution. You deserve a much better experience than what you received.

Rated 1 out of 5 stars

Terrible shipping

Terrible shipping. Do not order anything from motosport.

March 1, 2026
Unprompted review
MotoSport.com logo

Reply from MotoSport.com

Hi Ethan, I'm sorry to hear you had a bad experience, We'd love more information regarding your order and have reached out for some clarification!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look