I got the clutch slave cylinder I ordered, so no issues there. I am disappointed by their communication tho. I never got a confirmation email, or any communication for weeks. I called and they said... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The only reason I gave it a 4 star rating is because there was a long delay in the shipping do to the Caswell tank sealer being on back ordered. This is very good company to work with and the tank sea... See more
Great product, horrible shipping time.
I spoke with the owner last night in depth about a clutch issue on my Ducati 1098 and he was extremely helpful in helping me troubleshoot my problem. I didn’t even buy the clutch from him. I foun... See more
Company details
- #8 of 10 best companies in Motorcycle Parts Store
- #1 of 1 best companies in Ducati Dealer
- #9 of 10 best companies in Motorcycle Equipment and Accessories Store
Information provided by various external sources
We are stocking distributors and direct importers with over a million dollars in parts inventory. We supply many dealerships with product. We can ship the same day because we stock everything we sell. We don't rely on third party drop shipping or special orders to fulfill your orders. Many companies advertise a low price but don't have the products on hand to deliver. We fill over 95% of our orders the same day. Our website features an inventory counter to let you know what we have in stock.
Contact info
11306 Sunco Dr., 95742, Rancho Cordova, CA, United States
- motowheels.com
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Good customer service! Once parts were in US shipped out same day and delivered quickly. I asked a question and it was answered quickly and accurately.
July 20, 2024
It’s been a month and the product still…
It’s been a month and the product still hasn’t arrived. I have to continue to email for updates, sending multiple emails for each response. Completely dissatisfied with the experience. If it doesn’t improve going to ask for a refund.
July 27, 2024
Reply from Motowheels.com
Thank you for leaving us a review. So sorry to hear that you have not received your product. Unfortunately, we have not been able to get these from the manufacture and we are trying to our best to outsource the product. Hope we can get these in soon. Again, sorry for the delay. Thanks!
Delivered the parts I ordered 👍
I paid, they shipped - the world works the way it's supposed to
July 24, 2024
Always extremely helpful and delivers…
Always extremely helpful and delivers what they promise! Absolutely the best place for all of your aftermarket needs.
July 20, 2024
Great customer service with faster than…
Great customer service with faster than expected delivery!
July 11, 2024
I like the shirt
I like the shirt, the graphics were good. I ordered a 2X, and the tag said 2X. But the shirt is for sure a 3X in size. I was really disappointed. EDIT; Sorry, this is a mistake on my part. I got a shirt from a completely different company, I thought this was the company. My apologizes.
July 15, 2024
Terrible service
Terrible service. I'm ddefinitely won't buy trough this website anymore.
July 18, 2024
Reply from Motowheels.com
Thank you for leaving us a review. Sorry for the delay, the item was shipped from Italy and we shipped out as soon as we received it. Please call us to discuss further.
Terrible service
Terrible service. Sold an item they didnt have. Drop shipped it from manufacturer to me and it took 6 weeks.
July 10, 2024
Reply from Motowheels.com
Thank you for taking the time to leave us a review. We are sorry for the delay and our service did not meet your expectations. Unfortunately, the item was coming from Italy, and it took longer than expected. Again, thank you for your feedback.
Susan was a delight
My interactions with Susan were a pleasure, she was was extremely kind and helpful.
July 10, 2024
Attentive customer service went above and beyond
I ordered a pair of Brembo levers for my Ducati. There was a slight difference in the style between the description on the Motowheels website and what was available.
I was contacted by a personable young lady who asked me if I was okay with the difference in style. Actually I preferred the new style so all was good. She went ahead and fulfilled my order and I received the levers. Both are identical to factory Ducati levers.
Perfect!
July 9, 2024
Awful service
January 29, 2024
Reply from Motowheels.com
Thank you for your feedback. We apologize that our service did not satisfy your expectations. We will strive to do better and please contact us to assist you.
Kept me up to date on order
Kept me up to date on order. Item is very High Quality. I bought a new quick opening gas cap assembly for my M1000R. Eliminated digging for my key fob as this bike has manual locks.
July 14, 2024
Terrible communication
I ordered clear cover and case, paid for 3 day shipping, 4 days passed, without notification or email, and my orders were never shipped because it was on back order feom the manufacturer..
July 13, 2024
Fitted without any problems
Fitted without any problems. Arrived in good time. A bit expensive but worth it.
July 6, 2024
Only why i went and made purchase with…
Only why i went and made purchase with Motowheels because thy stated thy have in stock item I’m looking for. Oh boy I was wrong. Thy didn’t even contact me to let me know. Maybe my time is not that important.I know times change no more customer always right now is opposite.I don’t even know why I’m saying all this no one listening anyway.im not coming back.
July 12, 2024
Great thanks
July 9, 2024
I purchased my exhaust over a month ago…
I purchased my exhaust over a month ago and I still have not received it. Had I known it was a two month wait, I would have gone a different route. There was no indication on the website that there was a significant wait time. Customers should be informed before they make a purchase.
July 6, 2024
My experience in general was good
My experience in general was good. I got all the products I ordered. Initially, one product was missing from package shipped but fortunately I was able to talk to client service and the missing product was shipped after that.
June 17, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.