Motum Insurance Services Reviews 54

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Well to a only number one Charlotte Clifton. I recommend using Motum as the service provided by the whole team including charlotte, they managed to get the right insurance for my business needs. I wil... See more

Rated 5 out of 5 stars

Charlotte and Jeanette have been amazing at Motum. They have been nothing but helpful throughout and have given amazing customer service. Would highly recommend to all friends and family. You are look... See more

Rated 5 out of 5 stars

Great service yet again. An absolutely fantastic team at Motum as always 😊 a problem I thought would be awkward, take loads of time giving loads of details was sorted out gin under 10 mins. Phone a... See more

Rated 5 out of 5 stars

Jeanette, has been amazing in sorting out our fleet policy. She has kept us informed and up to date with everything going on. Excellent customer service.

Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Business Insurance Company
  4. Commercial Insurance Company
  5. Liability Insurance Company

Written by the company

We offer comprehensive insurance solutions with a specialist focus on motor insurance cover. With our expertise and know-how, we'll help you protect indemnity spend, reduce stress, and focus on you're real priorities.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

54 reviews

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Rated 1 out of 5 stars

Be aware people don’t get fooled by…

Be aware people don’t get fooled by these fake reviews this company is a bunch of scammers,guy name jevon especially the first to contact you to start with this shady business,I have been getting emails from these people to pay some sort of money for an insurance cover that i never bought with them,i never set up any policies they took my details from online quote search and then called me to offer cover which sounded fishy from the day one so i never retrieved the quotes and never made a payment now these desperate scammers sending me emails to pay for a car that I never bought and the cover that i never set up or made any payments towards it we spoke to solicitor he asked us not to worry and update aviva and fca on their conduct and spread the word so that they don’t try and scam people with quotes too good to be true and then you buy or not they will try and force you to believe as you have bought something which you haven’t so a little piece of warning and advice for you lot out there thinking to use this scam of a company anyone needs a detailed proof how they scamming people around just get in touch with me and I can provide whole thread of emails and WhatsApp to show how they never sold me anything and now asking me for money I will be contacting my local police station just to be on safe side since these scammers have stolen my details from an online quote search and I don’t trust them at all.
Avoid them if you don’t want to deal with a sloppy scam.

Now these scammers replying to my review acting as they are some fair company I have enough proof on me in form of emails where I never bought a policy with you and if you gave someone a quote it doesn’t mean they have accepted the quote and I leave it for people to decide how can you set up a policy for me without even changing me and setting up a payment method you thieves ? Didn’t you take any payments from me and set up the policy I have emails advising that I don’t need this cover cause I didn’t even buy the car that I was looking at so your lies don’t have no ground but don’t mistake that I won’t take you to court if needed you are getting reported to fca and insurance fraud helpline too my family has already been in touch with our solicitor and the stress you caused to my family you are pathetic people who are scamming people around,when I asked for any proof where I agreed to the policy or made any payments you had no answers at all,again people please avoid this company at all costs or be ready to conned look at these desperate swindlers asking me to pay for an insurance that I never bought and it’s funny how they insure people without taking payments from them I never set up any direct debits never gave these sad people my bank details and how they sold me an insurance seriously such such desperate attempt to con people but you won’t have my hard earned money,they ruining their business I am sure they are ready to pack this business and want to scam as many people as they possibly can this is what my solicitor could figure out in no time when we spoke to him and showed him all the proof that we have.
See you in court cons if you still will be around by that time.

Regards

October 1, 2022
Unprompted review
Motum Insurance Services logo

Reply from Motum Insurance Services

Many thanks for taking the time to post your review, we absolutely value all feedback.

Rest assured none of our reviews are fake, this would be strictly against the policies of TrustPilot, furthermore some of our reviews are posted directly by companies that can be easily found online and contacted to confirm the validity of their reviews.

In relation to you purchasing a policy from us, we can confirm you completed an online quotation request via one of our panel whom share that information for a quote with a number of brokers including ourselves.

We then contacted you to provide a quotation, which you accepted, you also went on to ask how you could introduce your colleagues to us at which point we provided you with a unique phrase for your colleagues to use.

We have since contacted you to pay for your insurance premium, at which point you claimed to know nothing about this despite the various communications via telephone & WhatsApp all of which are of course recorded.

We therefore cancelled your policy under your instruction, the balance outstanding is for the period inwhich you have been insured

Please feel free to contact us directly to discuss this matter further via telephone or email

Rated 5 out of 5 stars

Great full cover

Great to actually have a conversation about what my insurance needs are. Danny really understood them and found me a policy to match.

July 1, 2022
Unprompted review
Rated 5 out of 5 stars

Fleet Insurance

Cannot recommend these guys highly enough. Efficient, competitive and friendly. Within 15 mins cover was bound, insurance documents provided and vehicles/drivers covered! Thanks Jevon!

November 1, 2022
Unprompted review
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Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, best place ever to set up a fleet policy. Excellent communication all the way, especially with your agent being readily available on WhatsApp

October 19, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Had a great phone call with Charlotte who was able to sort my fleet insurance out for me, very helpful and professional and also a good laugh would definitely recommend and if you can ask for Charlotte has loads of time for customers!!

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

I put in for a quote in online and…

I put in for a quote in online and within the hour I received a message from Emilie
She’s been great from start to finish and made my experience buying fleet insurance effortless.
5 star review very happy with the service provided.

October 9, 2022
Unprompted review
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Rated 5 out of 5 stars

Thank you to Millie who was my advisor

Thank you to Millie who was my advisor, he has successfully eased my new vehicle policies, once I add more vehicles I cannot wait to use Motum for my fleet purposes. Cannot recommend enough A+++

August 25, 2022
Unprompted review
Rated 5 out of 5 stars

Goes above and beyond!

Motum Insurance services went above and beyond to get our insurance needs sorted, Danny and his team have a very hands on approach to make sure they have your every insurance requirement covered.

June 29, 2022
Unprompted review
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Rated 5 out of 5 stars

Insurance for Clients

We have been sending clients to Motum Insurance Services for a month now and found the level of hands on customer service has been fantastic for our clients. They give a great run down of clients policies and offer options that are clear and easy to understand. I look forward to a long relationship!

April 9, 2022
Unprompted review

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