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Review summary

Created with AI, based on recent reviews

Looking at 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and supportive approach, making complex processes much smoother. The service provided is frequently described as excellent, with many people highlighting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear, professional communication, whether by email or phone. People appreciate the proactive contact and regular updates, which contribute to a less stressful experience. However, some customers also noted that communication could sometimes be a source of additional stress, with messages occasionally left just before weekends, making timely responses difficult. There were also instances where clarity in emails was an issue, requiring further clarification.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the clear, timely,... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently carried out a roofing survey for Move Plus and had the pleasure of dealing with Saray. From start to finish, her professionalism stood out. She was diligent throughout the process and main... See more

Company replied

Rated 5 out of 5 stars

We engaged MovePlus after having 3 sales fall through on our Mum’s house and beginning to lose hope. Faye at MovePlus was a pleasure to deal with and helped us reinvigorate the process, engaging with... See more

Company replied

Rated 5 out of 5 stars

Move plus has liaised the whole process of my house purchase. Faye, the team member responsible was extremely supportive and helpful. They would chase the various on going threads and kept on top of e... See more

Company replied

Rated 5 out of 5 stars

My move was a difficult one with a very demanding buyer. Louise was extremely helpful and very supportive throughout the whole process and was a great help when buyers threatened to pull out and deman... See more


Company details

  1. Asset Manager Service
  2. Property Management Company

Written by the company

Moveplus is the UK’s premier Part Exchange and Assisted Move Specialist, collaborating with many of the country's housebuilders to manage these schemes seamlessly on their behalf. Our dedicated team ensures a smooth and stress-free process for our clients, managing every step from the initial property valuation to the legal completion. With over 30 years of collective experience, we provide confidence, trust, and honesty in every aspect of the service we offer. Moveplus are fully committed to providing UK housebuilders with the highest quality advice, service and results available within the sector.


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Louise Hart Made Our Move Possible

I want to leave a truly positive review for Move Plus, and in particular to highlight the outstanding support we received from Louise Hart, who was our sales progressor during our house move.

Louise is an absolute diamond. I highly recommend Move Plus, especially if you are lucky enough to have Louise handling your case. She was always on hand and kept us consistently updated throughout the entire process, which made a stressful situation so much easier to manage.

What really stood out was her calm, kind manner and her clear expertise ,she truly knows her stuff. Our move was not straightforward, but Louise handled every hurdle with professionalism and reassurance, and thanks to her dedication, we got there in the end.

Thank you so much Louise, we really appreciate everything you did for us.

Danielle & Ricky

April 7, 2026
Unprompted review
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Reply from Moveplus

Thank you both so much, Louise is a real asset to the business :)

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Rated 5 out of 5 stars

Moveplus were brilliant from start to…

Moveplus were brilliant from start to finish.Especially thanks to Nelle Sackett who made the whole process of buying my property run so smoothly. Always responding to any of my queries quickly and professionally. Excellent service.

April 2, 2026
Unprompted review
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Reply from Moveplus

Thank you so much :)

Rated 5 out of 5 stars

Aaliyah was absolutely brilliant…

Aaliyah was absolutely brilliant helping with house purchase. Very good advice and always quick to respond to calls and emails!!! Highly recommend.

April 1, 2026
Unprompted review
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Reply from Moveplus

Much appreciated :)

Rated 5 out of 5 stars

Louise was brilliant throughout our…

Louise was brilliant throughout our whole sale process, even when times got tough with the buyer not playing ball. She would go above and beyond to help us chase the buyer solicitors where possible.
In a stressful time Louise was there to offer support and answer any questions. Our sales wasn’t an easy ride but if it wasn’t for Louise I’d have given up on moving. We’re now very happy in our new home 😁

March 27, 2026
Unprompted review
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Reply from Moveplus

Appreciate your kind words and feedback :)

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Rated 5 out of 5 stars

I have recently done work on a property…

I have recently done work on a property before sale for Saray the response time was efficient and very helpful with co ordinating works in order to get the work done. I highly recommend!

March 27, 2026
Unprompted review
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Reply from Moveplus

Thank you so much :)

Rated 5 out of 5 stars

I was dealing with Saray and it…

I was dealing with Saray and it couldn’t have gone smoother.

She is easy to work with, extremely polite and gets the job done!

Couldn’t recommend her enough and look forward to doing future business with her.

March 20, 2026
Unprompted review
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Reply from Moveplus

Lovely words , appreciate the review :)

Rated 5 out of 5 stars

A big thank you to Saray at Move Plus…

A big thank you to Saray at Move Plus for her excellent support and brilliant communication throughout. She made everything smooth and stress-free. I’m very happy with this company and highly recommend them!

February 18, 2026
Unprompted review
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Reply from Moveplus

Many thanks for your kind words :)

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Rated 5 out of 5 stars

Aaliyah made my experience seamless

Aaliyah made my experience seamless, thoughtful and ultimately rewarding. Thank you Aaliyah for being present because it means so much when you're faced with a slightly daunting experience which may need you to act outside of your comfort zone.
Very thankful you took my enquiry through to the conclusion.

March 24, 2026
Unprompted review
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Reply from Moveplus

Many thanks for your comments, they really mean a lot 😊

Rated 5 out of 5 stars

I recently carried out a roofing survey…

I recently carried out a roofing survey for Move Plus and had the pleasure of dealing with Saray. From start to finish, her professionalism stood out. She was diligent throughout the process and maintained excellent communication, both by email and over the phone. Everything was handled promptly and clearly, which made the job run smoothly.
The invoice was settled quickly, and based on the quality of service I received—particularly thanks to Saray—I will happily use Move Plus again. Highly recommended.

March 23, 2026
Unprompted review
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Reply from Moveplus

Thank you so much for taking the time to feedback on your experience 😊

Rated 5 out of 5 stars

An excellent service

An excellent service which took the stress out of moving. Faye kept us up to date with how the sell of our home was progressing. Consequently, we were able to move to our new home in record time.

March 17, 2026
Unprompted review
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Reply from Moveplus

Appreciate your comments, thank you :)

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Rated 5 out of 5 stars

Gas SafetyCertificate

I recently completed a Boiler Service and Gas Safety Certificate for a property managed by Move Plus, and the experience was excellent thanks to Saray. She was incredibly professional, responsive, and a pleasure to work with from start to finish. Everything was organised smoothly and communication was clear and friendly. Highly recommend Saray and the Move Plus team, great service all round!

Sebastian
STM Energy Services Limited

March 18, 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you very much, appreciate your kind comments 😊

Rated 5 out of 5 stars

Straightforward transaction

Straightforward transaction handled efficiently and professionally by Nelle Sackett in a very pleasant manner.

March 16, 2026
Unprompted review
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Reply from Moveplus

Thank you so much for your comments :)

Rated 5 out of 5 stars

Joel De-Whyte

Joel De-Whyte, our point of contact at MovePlus was very professional, at the same time friendly, thoughtful and listens to our concerns patiently. He is a very good negotiator and kept us updated throughout the process, responds to our emails and phone calls promptly. Nothing negative to say about him at all. Joel is an amazing person!

March 20, 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for your comments :)

Rated 5 out of 5 stars

Aaliyah has been absolutely amazing.

Aaliyah has been absolutely amazing.
She is so helpful and replies to all queries as fast as she can. Overall, she has made the beginning of our journey so easy.

March 20, 2026
Unprompted review
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Reply from Moveplus

Thank you so much for your comments :)

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Rated 5 out of 5 stars

We recently worked with Leah G as our…sales negotiator

We recently worked with Leah G as our buying negotiator at Move Plus, and we couldn’t be more pleased with her service. Leah was integral in helping us secure the property and finalise the memorandum of sale, making the entire process smooth and stress-free. She was clear, professional, and kept us regularly updated on progress and timelines throughout.

Leah’s communication and attention to detail made a big difference, and we truly appreciated her friendly, straightforward approach. Thank you, Leah, and all the team at Move Plus, for your excellent support and professionalism from start to finish.

March 20, 2026
Unprompted review
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Reply from Moveplus

Thank you very much, appreciate your kind comments 😊

Rated 5 out of 5 stars

A really positive experience

A really positive experience. Aaliyah Brown was brilliant. Arranging estate agents and keeping them focused on our property. Weekly updates, support and advice. We had a buyer within 6 weeks. A brilliant service we would thoroughly recommend. Thank you.

March 20, 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much :)

Rated 5 out of 5 stars

Aaliyah

Absolutely fantastic at her job quick efficient, keeps jargon plain and simple ,Extremely polite in her emails and phone calls .watch the space for further updates

March 18, 2026
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for taking the time to feedback on your experience 😊

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