Aaliyah Brown was really helpful throughout the process. She was always quick to reply, kept me updated, and answered all my questions clearly. As a first-time buyer, I really appreciated her support... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Moveplus is the UK’s premier Part Exchange and Assisted Move Specialist, collaborating with many of the country's housebuilders to manage these schemes seamlessly on their behalf. Our dedicated team ensures a smooth and stress-free process for our clients, managing every step from the initial property valuation to the legal completion. With over 30 years of collective experience, we provide confidence, trust, and honesty in every aspect of the service we offer. Moveplus are fully committed to providing UK housebuilders with the highest quality advice, service and results available within the sector.
Contact info
4 The Courtyards, CO4 9PE, Colchester, United Kingdom
- 01206694061
- info@move-plus.co.uk
- move-plus.co.uk
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Early stages of a sales negotiation…
Early stages of a sales negotiation through to offer being accepted was well handled by Nelle Sackett. She was clear, happy to explain anything I was unsure about and diligent in chasing up the seller to ensure a quick move to accepting my offer. Her positive and friendly demeanour made a stressful situation a lot more bearable!
Very pleasant
Very pleasant, great communication, via emails and telephone calls service subcontractor be used with facilitating some work on a property and the process was very easy
Would highly recommend
Would highly recommend, Lauryn was really helpful and got back to me swiftly.
Excellent Communication
We provided a cleaning service & dealt with Lauryn at Move Plus, Excellent communication at all times. It was a pleasure doing business with Lauryn

Reply from Moveplus
A pleasure!
Lauryn was great to work with. Great communication and service!

Reply from Moveplus
5* Aaliyah
I recently had the pleasure of working with Aaliyah on the purchase of my property, and I honestly couldn’t have asked for a better experience. From start to finish, she was professional, proactive, and incredibly supportive throughout the entire process.
Aaliyah kept me informed at every stage, explained everything clearly, and was always quick to respond to any questions or concerns I had. Her knowledge of the market and attention to detail gave me complete confidence that I was in safe hands. She went above and beyond to ensure everything progressed smoothly, even when challenges arose.
What really stood out was her dedication and genuine care — I never felt like just another client. She made what can often be a stressful process feel straightforward and manageable.
The whole process was made simple and…
The whole process was made simple and stress free. Everything was explained clearly from the start and Aaliyah called us with regular updates and to check in.
Nothing was too much trouble and the process run very smoothly.
Highly recommend. Thank you Aaliyah for all of your support and guidance and making this as stress free as possible.
Smooth Process
We have been dealing with Aaliyah, she has been amazing through the process so far, me and my partner are first time buyers and we have been made to feel it is too simple. Would highly recommend to anyone dealing with Move Plus especially Aaliyah
We were kept informed at all stages of…
We were kept informed at all stages of our house sale Aaliyah was very helpful made process so painless, considering we haven't moved for many years the process can be very daunting but it's been great. Thank you so much for all your support
Clive and Brenda

Reply from Moveplus
Fantastic job
Fantastic job, Made aware of the process and kept up to date. Got the house sold and we are both delighted. Thank you Faye.

Reply from Moveplus
Thank you Aaliyah Brown!
I am currently in the process of purchasing a property and wanted to leave a review for Aaliyah Brown. She has been very polite, well-mannered, helpful, and supportive from the very beginning of the process. Her professionalism and clear communication have helped make the experience much smoother, especially as a first-time buyer.
Many thanks, Aaliyah!
Thanks Move Plus and thanks Nelle
Thanks Move Plus and thanks Nelle for your help in getting our offer agreed and the property off the market so quickly. 100% would recommend.
Thank you to Louise Hart for all her…
Thank you to Louise Hart for all her help in the process. Anticipating queries and dealing with them efficiently. Keeping in touch and updating where necessary. Your support has been greatly appreciated. Jules.
The service I received has been outstanding
The service I received has been brilliant. Nelle has kept me up to date almost daily with either information I needed to know, or with asking for bits from me to help the process move forward nicely without any hiccups
Seamless stress free process
We worked with Nelle Sackett to securing a sales memorandum in purchasing a property. Was a really positive experience all round with Move Plus. Nelle was clear, helpful and always available at every stage of the process and worked tirelessly to get a deal secured which we were really happy with. All of this elevated a great deal of the stress of securing a property.

Reply from Moveplus
Very quick and efficient
Very quick and efficient, couldn’t fault Nelle Sackett
Very easy to get hold of, and we could tell we were in good hands- she regularly followed up the sale and we are very happy with the service we received.

Reply from Moveplus
Offer process
I’ve had an excellent experience with Nelle Sackett during the offer process. Resulting in Nelle successfully securing my offer on the property. Her kindness and patience with myself being a first-time buyer was hugely appreciated! We are so grateful for your time and help.

Reply from Moveplus
very helpful and quick…
Nelle has been very helpful and quick with responses

Reply from Moveplus
Reassuring and Proactive
We engaged MovePlus after having 3 sales fall through on our Mum’s house and beginning to lose hope.
Faye at MovePlus was a pleasure to deal with and helped us reinvigorate the process, engaging with estate agencies and keeping the sales process moving. We have now completed on the sale and are so impressed with the service from MovePlus. Thank you Faye!

Reply from Moveplus
Great communication throughout the…
Great communication throughout the purchase, Aaliyah and Nelle did a fantastic job. Thank you so much!

Reply from Moveplus
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







