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Review summary

Created with AI, based on recent reviews

Considering 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that communication was clear and prompt throughout the process. Some people were dissatisfied with the company's communication, mentioning that messages were sometimes left just before the office closed, delaying responses until the following week.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, efficiency,... See more

Service

Clients share positive opinions on service, highlighting the professionalism, efficiency, and helpfulness of... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the helpfulness,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight quick replies... See more

User experience

Reviewers mention positive feedback about user experience, highlighting it as seamless, painless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aaliyah Brown was really helpful throughout the process. She was always quick to reply, kept me updated, and answered all my questions clearly. As a first-time buyer, I really appreciated her support... See more

Rated 5 out of 5 stars

I recently carried out a roofing survey for Move Plus and had the pleasure of dealing with Saray. From start to finish, her professionalism stood out. She was diligent throughout the process and main... See more

Company replied

Rated 5 out of 5 stars

We engaged MovePlus after having 3 sales fall through on our Mum’s house and beginning to lose hope. Faye at MovePlus was a pleasure to deal with and helped us reinvigorate the process, engaging with... See more

Company replied

Rated 5 out of 5 stars

Move plus has liaised the whole process of my house purchase. Faye, the team member responsible was extremely supportive and helpful. They would chase the various on going threads and kept on top of e... See more

Company replied


Company details

  1. Asset Manager Service
  2. Property Management Company

Written by the company

Moveplus is the UK’s premier Part Exchange and Assisted Move Specialist, collaborating with many of the country's housebuilders to manage these schemes seamlessly on their behalf. Our dedicated team ensures a smooth and stress-free process for our clients, managing every step from the initial property valuation to the legal completion. With over 30 years of collective experience, we provide confidence, trust, and honesty in every aspect of the service we offer. Moveplus are fully committed to providing UK housebuilders with the highest quality advice, service and results available within the sector.


Contact info

4.9

Excellent

TrustScore 5 out of 5

509 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Top-quality service

Top-quality service. I reported a fault and within two hours the agency sent a plumber who fixed the issue. Really impressed and highly recommended.

November 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Thank you so much Moveplus

I can't rate this company high enough. Working in conveyancing myself I know how stressful it can be. When we bought our new home I had never heard of Moveplus, but now really believe every house move should involve them! From the very beginning Aaliyah helped get things moving really quickly. She was so friendly and very efficient. As the purchase progressed we hit quite a few obstacles. We had Brad as our Sales Progressor and he was always there to help push things through. Nothing was too much trouble for him. He replied to my emails immediately and always called when he said he would, even calling late one Friday evening so as I wouldn't spend the weekend worrying. I did call him quite a lot, but never once was I made to feel a burden. I was kept updated at every stage. He was the perfect go between the two solicitors. He worked so hard to get us to the exchange point and without him I believe we would still be waiting. Thank you Brad and your colleagues for all your hard work.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Moving House

This has been a very stresssful experience but Naomi Sharman has literally held our hand throughout. We have probably spoken to her nearly everyday for six months. During this time she has kept us updated, constantly putting our mind at ease. We couldn’t have done this without her.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you, Moveplus!

I think it is true to say that exchange and completion would not have got across the line without Faye’s hard work, coordination and diplomatic cajoling!!! We are very grateful to Faye and Moveplus, and can’t thank them enough for keeping on the case and making it all happen.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Had excellent support

Had excellent support and correspondence from Nelle throughout the process of getting our first offer secured. Everything was speedy, just at the end of the phone or email. As first time buyers, this has really supported us with this process. Would highly recommend.

November 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Thanks to Aaliyah

Thanks to Aaliyah for the helpful and proactive communication throughout the first stage of our house purchase. We were always kept up to date with progress and she responded quickly to any questions we had. Thanks Aaliyah!

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Louise was brilliant and made a very stressful process easier. She chased all parties involved and kept me updated everyday; which really helped me. It is so important to know what is going on and without Louise the process would have been much more stressful.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to Faye from Moveplus

I would like to say a big and well deserved thank you to Faye. Faye’s help with keeping us up to date with our purchase chasing up Solictors and Agents involved in our chain was so very helpful keeping us informed every step of the way and always responsive to emails and phone calls.
We found Faye so very reassuring when at times the process was quite stressful.

Would without a doubt highly recommend Faye to help with the buying and selling
process.

Thank you Faye

October 27, 2025
Unprompted review
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Reply from Moveplus

Thank you so much for the kind review :)

Rated 5 out of 5 stars

Perfect support

Perfect support! Open and transparent communication, on progress of our Property sale, follow up always updated. Guidance given was knowledgable and always friendly and supportive for someone who hasn’t been in the process for many years. Thank you Leaha

October 31, 2025
Unprompted review
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Reply from Moveplus

Thank you so much :)

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Rated 5 out of 5 stars

Swift process

We were bidding for a property and Nelle helped us make communication effective with the seller and bidding process. Overall she aided forwad the sales process effectively and swiftly

October 22, 2025
Unprompted review
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Reply from Moveplus

Appreciate you taking the time to leave a review :)

Rated 5 out of 5 stars

Faye was super helpful and informative…

Faye was super helpful and kept us informed all the way through our sale and purchase. Although it was a stressful time as house selling and buying is Faye made us feel at ease that everything was being taken care of and getting our weekly updates on progression! Thank you so much Faye for getting us over the line!

October 20, 2025
Unprompted review
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Reply from Moveplus

Many thanks :)

Rated 5 out of 5 stars

FAYE WAS GREAT

Faye and jess where great.It took nearly 5 months of stress hassle and completely useless solicitors.These two though kept us sane !!! Constantly more or less daily updates whether good or bad or No information to pass on.So communication from both was great but FAYE was the main one dealing with the house sale and purchase both together.I couldn't praise her highly enough she was great and deserves every plaudite that comes her way.Will even miss talking with her as never come across any with such a greater level of service
SO REALLY WELL DONE FAYE xx

October 20, 2025
Unprompted review
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Reply from Moveplus

Thank you so much for the kind review :)

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Rated 5 out of 5 stars

First Job

We've recently completed a property clean having been contacted and instructed by CJ. It's been a pleasure to have worked with her throughout, with her proving to be professional, helpful and super nice to boot! We look forward to working with her again in the future.

October 10, 2025
Unprompted review
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Reply from Moveplus

Thank you for the feedback :)

Rated 5 out of 5 stars

Amazing service provided

Aaliyah Brown of move-plus has been such an amazing professional, she encourages client engagement. She has been very helpful and supportive in guiding and directing us to the right people to help with our purchase. Excellent communication in updating us with progress.

October 14, 2025
Unprompted review
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Reply from Moveplus

Thank you for the feedback :)

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Rated 5 out of 5 stars

MovePlus used our services to go and…

MovePlus used our services to go and clean a property for them. We had contact with CJ who was very accommodating and helpful with the whole booking in process. After we had completed the clean CJ was very quick to email and praise the works we had completed.
We look forward to working with you again CJ.

October 13, 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you for the feedback :)

Rated 5 out of 5 stars

Above & beyond service

Louise has been an absolute superstar through the process, going above and beyond with fast and efficient communication, support and advice, I could not recommend her, or Move Plus more.

October 14, 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you for the feedback :)

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