Movebaby Reviews 22

TrustScore 3.5 out of 5

3.7

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Company details

  1. Baby Store

Written by the company

Bij Movebaby staan ouders en hun kleintjes centraal. Wij zijn gespecialiseerd in kwalitatieve en stijlvolle kinderwagens die comfort, veiligheid en gebruiksgemak combineren. Of je nu op zoek bent naar een 3 in 1 kinderwagen, een compacte buggy of een praktisch reiswiegje, bij ons vind je zorgvuldig geselecteerde modellen die passen bij elke levensstijl. Wij zorgen voor een snelle en zorgvuldige levering. Ons team staat 24/7 klaar om vragen te beantwoorden en je te helpen bij het maken van de juiste keuze. Alle bestellingen worden veilig en gratis verzonden. Niet tevreden? Je hebt 30 dagen retourrecht, zolang het product nieuw, compleet en in de originele verpakking is. Movebaby is meer dan een webshop, het is een betrouwbare partner voor jonge ouders die op zoek zijn naar kwaliteit en service.


Contact info

3.7

Average

TrustScore 3.5 out of 5

22 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

No mattress/ back support supplied for the carrycot, only a thin "liner"

When the carrycot/pram needs to lay flat for a newborn, there is no back support. The material is too thin all round and you can feel the frame through the thin layer, which no newborn should be expected to lie on. The pram will definitely need a mattress until its needed for a stroller and maybe even a surround padding to insulate the pram for walks. The carrycot transforms to a stroller and you have a separate carseat, thats 2 "attachments for the frame, not 3, its 3 functions

March 6, 2026
Unprompted review
Movebaby logo

Reply from Movebaby

Thank you for sharing your opinion. However, we do want to clarify that some of the information in your review is not correct.

The stroller is exactly as shown in the product photos, and the design has been tested and certified according to EU safety standards for safety and comfort. The large majority of parents are very happy with the stroller and use it without any issues.

We do understand that parents can be very careful when it comes to their baby’s comfort. For that reason, some parents choose to add an extra small mattress or blanket for additional softness, which is completely optional and easy to do.

Regarding the 3 in 1 system: the stroller includes a carrycot for newborns, a stroller seat for when the child grows, and a separate car seat. These are three practical functions within one system.

We appreciate feedback, but it is important that information shared with other parents reflects the product accurately.

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Rated 5 out of 5 stars

I am very satisfied with this stroller

I am very satisfied with this stroller. From the very first days of using it, it became clear that I made the right choice. The stroller is convenient, maneuverable, and thoughtfully designed down to the smallest details. It is easy to handle with one hand, which is especially important when you have a baby.
The ride is smooth, and the suspension works well — my baby sleeps peacefully during walks. It folds easily without extra effort and doesn’t take up much space. The materials are high quality, and everything looks durable and well-made.
It is truly comfortable to use, both for the baby and for me. I am completely happy with this purchase and can confidently recommend it.

February 11, 2026
Rated 5 out of 5 stars

Wonderful service

Wonderful service. Was a problem with DHL, otherwise the shop sent parcel second time and I've got my stroller;)

November 22, 2025
Rated 5 out of 5 stars

Loved the item, not the delivery experience.

I have received my stroller and am very satisfied with it. I previously mistakenly accused Movebaby of being a scam company because I believed they had given me a fake DHL tracking number. It turned out the shipment was handled by DHL eCommerce, not standard DHL, and their customer service provided me with incorrect information. The issue was entirely with the courier, not Movebaby. I hope this review helps others who might encounter a similar situation.

November 21, 2025
Unprompted review
Movebaby logo

Reply from Movebaby

Dear Maria,

We are very sorry to read your comment, especially because what you describe is not accurate.

Your package is genuinely on its way, and we have already been in contact with you regarding this. As explained, our warehouse is located in Poland, which is why the DHL tracking shows the parcel starting its route from Poland. This is completely normal for our international shipments.

The DHL tracking number you received is real, and the courier has attempted to reach you. According to the tracking information.

It is very disappointing to see false information being shared about our company, especially while your order is simply waiting to be delivered and we have always been available to assist you.

We are still here to help you if you wish to resolve this in a constructive way.

Kind regards,
Team Movebaby™

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Rated 1 out of 5 stars

I ordered a stroller and its over a…

I ordered a stroller and its over a week now I haven't received any update regarding my order. When I track it its saying it hasn't been shipped. I reached out to the company but haven't received any feedback. I am upset as this was a present to a friend and she was supposed to use it upon discharge from hospital

August 11, 2025
Unprompted review
Movebaby logo

Reply from Movebaby

Hi, we’re sorry to hear about your concern. We’ve checked your order and can confirm that your package was successfully delivered to your home on August 15th. Please note that international deliveries can take 3 to 7 business days. If you have any further questions, feel free to contact us, we’re happy to help.

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