Move Concierge Reviews 

647
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff for being extremely knowledgeable and offering clear, detailed guidance that makes relocating much easier and completely worry-free. People note that the support team efficiently takes care of all necessary utility setups and scheduling appointments, saving valuable time during stressful moves. However, some customers also noted that promised utility setups were not actually arranged properly, leaving individuals to complete tricky tasks entirely on their own. A few reviewers were dissatisfied with overly aggressive communication, mentioning that representatives pushed unwanted options and created a frustrating, disappointing experience overall.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that representatives are very helpful, knowledgeable, and... See more

User experience

Reviewers mention positive feedback about user experience, noting that everyone was so helpful and made the... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that everyone was so helpful and made the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ashley Britton was a huge help getting my utilities set up and appointments scheduled. She was very informative and explained things very well. This is a wonderful service. Ashley could not have been... See more

Company replied

Rated 5 out of 5 stars

everyone was so helpful and made the process so nice. Not having to worry about anything was a blessing. Thank you to all who helped.

Company replied

Rated 5 out of 5 stars

Ricardo was excellent! Very knowledgeable, listened to my concerns and made the process very easy to complete.

Company replied

Rated 5 out of 5 stars

Appreciated the help setting up the utilities and making all the necessary appointments. Made moving in a lot less stressful. AJ was great at explaining everything also

Company replied



Contact info

4.2

Great

TrustScore 4 out of 5

647 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(647)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Move concierge made our move easier

Move concierge made our move easier. It was one less thing we had to worry about. I was a bit hesitant, but they did not disappoint. Services recommended 100%!

October 30, 2026
Unprompted review
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Reply from Move Concierge

We are so glad to hear this! Thanks for taking the time to leave us a review! Wishing you the best with your move!

Rated 1 out of 5 stars

Pushy and Arrogant

They contacted me through an insurance broker I worked with. Missed 2 of their calls and I called back but went through a voicemail. Had to set up an appointment through their email link and one of their agents called. She was nice at first but I noticed she was getting very pushy and told me 'what I needed'. I paused and asked her a few questions about committing to the pushed 'services' and her tone started to change. I informed her that I was unsure about some of the services 'I needed' and need to check with the developer especially when she said one of the services she marketed has a special offer only that day. At this point I felt like this is a scam and told her I have to get back to her and she said 'it is difficult to get hold of her' as she has many clients. That sealed the deal for me!! No thanks BYE. A concierge who is too busy for you!!! Well done Move Concierge! Good luck Marisa

October 20, 2026
Unprompted review
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Reply from Move Concierge

Hi there, and thank you for taking the time to share your experience. What you described doesn’t reflect the high level of service we aim to deliver. Please don’t hesitate to reach out to us at 800-587-3160 or by email at info@moveconcierge.com.

Rated 5 out of 5 stars

Switch power companies

The switch for my power was seamless and all my questions were promptly answered

October 1, 2026
Unprompted review
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Reply from Move Concierge

We are glad to hear this! Thanks for taking the time to share your experience with us!

Rated 5 out of 5 stars

everyone was so helpful and made the…

everyone was so helpful and made the process so nice. Not having to worry about anything was a blessing. Thank you to all who helped.

September 25, 2026
Unprompted review
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Reply from Move Concierge

We are so glad to hear this! Thank you for taking the time to leave us the review. So glad we could help!

Rated 5 out of 5 stars

They didn't make me feel stupid

They didn't make me feel stupid, very helpful, and knowledgeable even knew what I needed before I asked, very curious very pleasant

August 4, 2026
Unprompted review
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Reply from Move Concierge

We are so glad to hear this! Thank you for sharing your experience with us!

Rated 5 out of 5 stars

Professional and Courteous

Hasan was very helpful explaining all services. I appreciated how professional and knowledgeable he is. Highly recommend working with him.

July 30, 2026
Unprompted review
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Reply from Move Concierge

We are so glad to hear this! Thanks for leaving us the review!

Rated 1 out of 5 stars

Absolutely horrible they are happy to…

Absolutely horrible they are happy to set you up with any ole pathetic service without doing any background work! Ready to receive commission off of shitty as service very predatory they harrass you to sign up with services through them so everything on your own!!

August 9, 2026
Unprompted review
Move Concierge logo

Reply from Move Concierge

We appreciate your feedback, and we’re sorry to hear we missed the mark. We’re here to make moving easier, not more frustrating, and your concerns are being taken seriously. Someone from our team will be reaching out to better understand what happened and work toward a resolution.

Rated 5 out of 5 stars

The move concierge was the best part of…

The move concierge was the best part of this experience.The leasing company isn’t helpful much and don’t handle issues but I felt at ease getting assisted by Roland I believe that was his name.He was very knowledgeable and the process was fast.Thanks to him for making my move better.

July 31, 2026
Unprompted review
Move Concierge logo

Reply from Move Concierge

We are so glad to hear this! Thanks for taking the time to leave us a review!

Rated 5 out of 5 stars

Excellent service

Ricardo was excellent! Very knowledgeable, listened to my concerns and made the process very easy to complete.

July 22, 2026
Unprompted review
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Reply from Move Concierge

We are so glad to hear this! Thanks for taking the time to share it with us!

Rated 2 out of 5 stars

I could have done all this myself…

I could have done all this myself without making additional calls/communication to this service. I ended up having to set up my own cable, power, and water/sewer anyway so using move concierge was just an extra step in getting everything ready

July 1, 2026
Unprompted review
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Reply from Move Concierge

This isn’t the experience we intended for you. We know moving can be stressful, and our role is to lighten that load, not add to it. We appreciate you speaking up, and someone from our team will be following up to see how we can help.

Rated 5 out of 5 stars

Excellent experience!!

June 23, 2026
Unprompted review
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Reply from Move Concierge

This is exactly what we aim for, and we are so glad to hear we delivered! Thanks for sharing with us!

Rated 1 out of 5 stars

More spam

Just what everyone needs while trying to buy a house, an unsolicited call trying to sell you stuff you didn't ask for. I'd give it negative stars if I could. I don't care if the service is good, the fact that they were even able to find my phone number and email should be illegal.

June 22, 2026
Unprompted review
Move Concierge logo

Reply from Move Concierge

We’re sorry to hear this and truly appreciate you bringing it to our attention. Our team is committed to making moving as smooth as possible. We will be contacting you to see how we can resolve the issue.

Rated 1 out of 5 stars

I am very disappointed in the…

I am very disappointed in the representation by Paul
I only sold me service and not actually providing me with actual confirmation and setting up appointments I could have done all of this myself in stead I trusted an outsider to help
Now I have to redo and set everything up myself
Crappy service that was provided and promised
Out dated information
Very disappointing service as a customer I will not recommend this to anyone

June 10, 2026
Unprompted review
Move Concierge logo

Reply from Move Concierge

We’re sorry to hear this and truly appreciate you bringing it to our attention. Our team is committed to making moving as smooth as possible. We will be contacting you to see how we can resolve the issue.

Rated 4 out of 5 stars

Rating on Service provided

This request for a rating on service provided, doesn't indicate what the service was. At least I couldn't find it. Therefor I am not rating this product as it would not be fair.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

My experience was great

My experience was great, I felt as if my comfortability was the number one concern and priority. I was informed along the process and I was the most important person, it made this experience so easy and smooth.

May 12, 2026
Unprompted review
Move Concierge logo

Reply from Move Concierge

We are so glad to hear this! This is exactly what we aim for, and we are so glad that we were able to deliver. Thanks for sharing your experience with us!

Rated 5 out of 5 stars

I am glad I use the move concierge

I am glad I use the move concierge. Easy process and took a lot of stress off of my shoulders.

April 21, 2026
Unprompted review
Move Concierge logo

Reply from Move Concierge

Thank you for taking the time to leave a review! We are so glad that we were able to make your move simpler!

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