Mövenpick Hotels Reviews 

Mövenpick Resort Soma Bay – Five-Star Prices, Appalling Hospitality and Disgraceful Standards

One of the worst hotel experiences I have ever had. A complete failure of hospitality, professionalism, and basic cleanliness.

My holiday started with an absolute nightmare.

After waking up at 3 AM to catch my flight, I arrived at Mövenpick Resort Soma Bay expecting a smooth check-in and a chance to finally relax. Instead, I was left stranded in the hotel lobby for HOURS. It was already 4 PM, and I still had no room, no proper assistance, and hadn't even had the opportunity to eat.

Despite my travel agent confirming that my booking was perfectly valid, the hotel staff continued questioning my reservation. What followed was hours of waiting, confusion, and an astonishing lack of urgency or concern.

At no point did I feel that anyone genuinely cared about my situation or understood that an exhausted guest, who had travelled thousands of kilometres, was being left waiting for something as basic as access to a room.

And unfortunately, getting my room was not the end of the disappointment. It was just the beginning.

Once I finally entered my room, the condition was simply unacceptable:

- Hairs in the bedsheets. Apparently, clean bedding is too much to expect from a five-star resort.
- Toothpaste residue on the bathroom wall/window. Clear evidence that the bathroom had not been properly cleaned.
- Rust and visible signs of poor maintenance. Hardly what anyone would expect from a resort charging five-star prices.
- An extremely uncomfortable mattress. It feels as though it has been poorly refurbished, with what seems to be wooden material underneath, making it hard and uncomfortable to lie on. Getting a decent night's sleep should be the absolute minimum expectation at a hotel, not another disappointment.

I understand that I am in Egypt, and I am certainly not expecting every hotel to be identical. But there is absolutely no excuse for failing to meet basic standards of cleanliness, maintenance, and hospitality. These are not luxury expectations. They are minimum requirements.

And this is supposed to be a Mövenpick, part of the Accor group.

The gap between the brand's reputation and the reality of this experience is staggering. This is nowhere near the standard of hospitality, service, or room cleanliness one should reasonably associate with the brand.

Let's be clear: this is not about expecting luxury. It is about expecting the basics.

A valid reservation should not turn into a negotiation. An exhausted guest should not have to spend half a day begging for a room. A hotel room should be clean before a guest walks into it. And a mattress should be comfortable enough to allow a guest to sleep.

Five-star prices mean absolutely nothing when the service, organisation, room condition, and cleanliness fall so far below acceptable standards.

Mövenpick Resort Soma Bay has managed to turn the very first day of my holiday into an exhausting, frustrating, and deeply disappointing experience.

Management seriously needs to reconsider what five-star hospitality actually means, because this resort is currently failing at the most fundamental level.

Based on my experience, I would absolutely not recommend this hotel. A disastrous welcome, unacceptable room hygiene, poor room maintenance, and a complete absence of the hospitality expected from an international hotel brand.

An expensive disappointment from the moment I arrived.

The facilities and the room cleanness was spot on as well as the staff where extremely polite my room number was 1041 and house keeper Montaser was one always available to support and provide everything we need

I stayed in this hotel on 10th & 11th October 2026. on 11th morning when I was sitting in the lobby near reception one person robbed my hand bag and ran away .I had iPhone , gold Jewellery ,my passport etc in my hand bag lost. I suffered a loss of 3000 CHF. The hotel management was irresponsible and did not do anything about it. The incident, which they admitted, is clearly available on the hotel’s CCTV. I filed a police complaint. Nothing happened. BEWARE THIEVES ARE WALKING AROUND INSIDE OF THIS HOTEL. DO NOT STAY IF YOU WANT TO KEEP YOUR VALUABLES SAFE.

My stay at Mövenpick Old Town in Istanbul was extremely disappointing, and the way my concerns were dealt with afterwards was even more frustrating and upsetting.

There were several issues during the stay that significantly affected my experience.

Firstly, I was allocated a room on the 5th floor between two fire exit doors either side of the room and a staff lift with no other rooms next to mine it was a standalone room. Being a female on my own I didn’t feel safe, so asked to be moved. The room I was then allocated, obviously hadn’t had the bedding changed as there was a very unpleasant odour coming from the bedding (strong body odour of a man). This is simply not acceptable in a hotel of this standard. You expect bedding to be clean, fresh and pleasant, particularly when staying at a property associated with an international hotel group such as “Accor”

Secondly, there was constant noise coming through the wall directly behind the head of my bed. It was persistent and intrusive and made it extremely difficult to relax and sleep properly. Having to lie in bed listening to continual noise coming through the wall behind your head is not what I would expect when paying for a room at a Mövenpick property.
However, the most disappointing part of the entire experience was the complete lack of communication during and afterwards.

I raised my concerns and made repeated attempts to communicate with the hotel whilst I was there for 10 nights and then when I realised that the staff were clearly very inexperienced and didn’t care, I then sent an email to the General Manager. Despite this, the General Manager did not respond to any of my emails. Even when I repeatedly emailed requesting a response.
I find this particularly unacceptable and disrespectful from someone in this position. I was not asking for anything unreasonable, I was simply looking for my concerns to be acknowledged and addressed. When a guest takes the time to explain problems with their stay, you would expect the General Manager to have the professional courtesy to respond, even if only to acknowledge receipt of the complaint.
Instead, I received no meaningful response.

That lack of communication left me with the impression that there was very little interest in addressing the problems I had experienced. This is also very disappointing in the context of Accor as a whole.

Accor operates some of the world's best known hotel brands, and therefore I expect a much higher level of customer care, accountability and communication. If a guest has a poor experience, the response afterwards is an opportunity to put things right and restore confidence.
Unfortunately, that opportunity was completely missed here.
I fully understand that hotels can occasionally have problems. Bedding can be overlooked, rooms can suffer from noise, and things can go wrong. What separates good hospitality from poor hospitality is how those problems are dealt with when they are reported. In my case, I experienced an unpleasant bedding odour, persistent disruptive noise and, ultimately, a complete lack of response from senior hotel management despite my repeated emails.
That is not the level of service or professionalism I expected from Mövenpick or Accor.
One star is more than enough.

I would definitely not recommend Mövenpick Old Town based on this experience, and I will not be choosing an Accor property in the future. A disappointing stay is one thing. The customer service from the guest relations manager at the hotel to the customer service executives at Accor is very poor and unprofessional. Today after chasing a response for two whole weeks I received a laughable response. They emailed me to let me know that they were putting £17! credit on my Accor membership. I’d really like to tell them to stick it where the sun don’t shine! Amateurs..

Breakfast is very basic not what you would expect from an Accor brand. Coffee machine is diabolical. No room to manoeuvre when trying to get breakfast and the walkway is so narrow that you end up having to wait every 5 seconds to let other guests pass due to the lack of space.

This was my ninth visit to Istanbul and I can honestly say that this was the worst hotel experience that I have ever had.

The service was absolutely horrorble, DO NOT RECOMMEND!!!!!!!!!!

I normally don’t write reviews while I’m still staying at a hotel, or even after I leave, but my experience at Mövenpick Hotel Apartments Dubai Creek has been so exceptional that I felt it deserved to be shared.

From the moment I arrived, I was welcomed with genuine warmth and hospitality. The hotel is spotless, beautifully maintained, and provides a comfortable and relaxing atmosphere.

What truly sets this hotel apart is its incredible staff. Everyone is friendly, professional, and always willing to help with a smile. They genuinely care about their guests and consistently go above and beyond to make every stay enjoyable. Especially Solange from the restaurant, what a nice lady!

I would especially like to recognize Nuki Nelson, who truly understands what outstanding customer service means. His kindness, professionalism, and attention to detail take guest satisfaction to another level. He is always approachable, helpful, and makes every interaction feel personal. He is a real credit to the hotel, and Mövenpick is fortunate to have someone like him on their team.

Although my stay isn’t over yet, it has already exceeded my expectations. That’s why I decided to write this review now. I can wholeheartedly recommend Mövenpick Hotel Apartments Dubai Creek to anyone visiting Dubai.

Thank you to Nuki Nelson and the entire team for making my stay such a memorable one.

We had dinner at movenpick -Amsterdam, our meals were delicious and our server Dorothy was outstanding

I'm sure the hotel and staff will be lovely, however the booking process and customer support has been a farce and I will be highlighting this on trust pilot and other review sites with a negative score.
I booked on the All Accor site that I was directed to by your main site. I received confirmation, however was then contacted by your customer support offering 5% discount to rebook due to some issues on your part, which I did again on the All Accor App.
I was then told by your customer support that they are unable to apply the discount as I booked on the All Accor App and that Movenpick have no affiliation with All Accor.
After numerous emails back and forth attempting to get full clear confirmation that the booking is 2 rooms,4 guests and 4 breakfasts. Customer support were unable to confirm and told to contact the hotel directly.
2 further emails to the hotel and all I receive is the same booking reference which does not show the 4 breakfasts.
Regarding affiliation with All Accor, if not affiliated why was customer support even making contact, also according to a Google search, it turns out All Accor bought the Movenpicks in 2018, fully managed them and all their bookings.
I feel I have been lied to and ran around to rennage on a basic discount offered.
I feel I can't rely on your confirmation only and to avoid further complications after a long journey, or embarrassment on arrival, I require a clear confirmation email showing exactly what is on your record as booked.
I will right a further review after the stay on the 23/626 to 27/06/26, I'm sure it will be a positive review.
Althaf Chaudary

Mövenpick Zurich airport location is the worst experience while traveling Europe. I found the evening staff unfriendly. In the morning we find out that unless you make a reservation with the airport shuttle, they will not make any regular pickups. But worst of all, dinner in the restaurant Le Chalet was terrible. The waitress was so rude we had to walk out. I don’t recommend staying there.

Stayed at the Mövenpick Hotel, Accra, Ghana in March 2026 and had a mixed experience.

The hotel itself is clean, well-presented, and in a great location—close to main attractions and shops. Facilities like the pool, gym, and sauna are well maintained, although the pool is open to the public and can get quite busy. I was also informed at check-in that there are daily building works between 10am–2pm, which is worth noting if you plan to be in your room during the day.

Unfortunately, I had a negative experience with a front desk staff member during my stay. Four days after check-in, my booking was questioned and I was asked to pay again, despite having paid in full months in advance. The situation was handled poorly—the staff member was dismissive, stated he had never heard of the travel agency (implying there may have been an issue with legitimacy), and did not offer a practical or respectful way to resolve things.

The matter was eventually resolved I assume (as I was not asked to vacate the hotel), and it turned out to be an issue with a virtual card between the hotel and the travel agency—something completely outside of my control. However, what was particularly disappointing was that I never received an apology for the stress and inconvenience caused after said matter from Felix.

The way the situation was handled made me feel uncomfortable and unfairly treated, and it could have been managed with far more professionalism, discretion, and a solution-focused approach.

On a positive note, I’d like to thank Moses from Guest Relations, who was excellent—professional, attentive, and genuinely helpful; and assisted in making the last day feel special. Also, the restaurant staff (Issacs, Mary, Vivian, and Dennis) were fantastic—friendly, welcoming, and provided great service throughout.

Overall, there are definitely positives, but the experience with the front desk did impact my stay as this was my first trip to Ghana and a birthday treat for my 75-year-old Mother too.

From the moment you step into the hotel, you gain the distinct impression that a different choice might have been wiser. The subtle aroma of wastewater sets the tone nicely, even before the receptionist requests your card as insurance against empty minibar’s potential temptations.

The atmosphere of gentle neglect accompanies you throughout your stay — walls decorated in what appears to be historical paintwork and furniture that has clearly witnessed more optimistic decades. This sense of quiet endurance continues into breakfast, where by 9 AM even the salami seems to have developed a slightly philosophical shade.

Given the hotel’s thoughtful distance from civilisation, dining options are conveniently narrowed down to a €34 Wiener Schnitzel, which arrives with all the confidence of something recently liberated from a freezer and introduced to oil that has seen things, but personnel still waiting for their tips.

And then there is the airport transfer: €27 for the hotel’s service, or about €15 for an ordinary taxi — should one feel adventurous.

Welcome to Mövenpick Hotel Munich Airport.

I’m staying in movenpick mecca my checkout is on 7 feb 2026 there were bed bugs in my room bitting me all night and no compensation was made by the hotel management last year there was also a issue if drill noise making it difficult for us to even sit in the room and again no compensation was made by the claimed *5 star hotel* i also posted with videos and photos on google reviews

So I have come back for the first time in over 15 years. There was a significant issue that caused delays in our checking in because we were not happy with the rooms that were supplied by the hotel that was booked by the travel agents. I have to give gratitude and thanks to.Hani in the reception area who worked tirelessly to get replacement rooms sorted. We are beyond grateful that he worked so hard to get this arranged for us as we had a very long day travelling from Mecca.

Alhumdulliah Hani may Allah bless you abundantly for the hard work you have done for us. The hotel does need more investment and renovations.

We arrived at this hotel and were immediately met with problems. Our room had no hot water, and instead of simply giving us a new one, they sent in their technical staff, who spent nearly two hours trying and completely failing to fix it. Only at 02:00 AM were we moved to another room, which turned out to be far from clean. During our stay, no one bothered to change our sheets while we were out, and we were even given torn towels. Overall, a deeply disappointing experience.

This is not a way to treat clients that choose to stay at your hotel, poor treatment,

We do not recommend this place!

I am writing this at 2.50 am in the Movempick hotel in Jeddah. It is the weekend and I was looking forward to a restful nights sleep.

However the hotel have an event on with extremely loud music blaring out so I cannot sleep - and I am two floors above.

The staff couldn’t care less and no respect for your paying guests. I was going to book here again - I will now go to a competitor.

Just awful lack of respect for guests.

Visited once, solo, and definitely will come again. Clean rooms, professional staff, delicious food

I stay movenpick hotel MasaAllah hotel is very good Md Sirajul Islam he clean my room,,, I am very happy,, I am coming with my family Md Sirajul he take hear my family Thanks for everything,,, Naxt time i am coming this hotel.

Well they just don’t seem to care at all frightfully experience and they do not even acknowledge or reply to my emails so I am putting the contents on here

This is the third time we have stayed here the first was a problem which I have previously reviewed. The last time before this time it was very hot and the air conditioning was not working in the bar area which made it very unpleasant and we left to go elsewhere. We have eaten in the couscous restaurant once and did not find it good. We have eaten in the bar several times but the quality is not as it should be and they seem to not have many of the items available. Today we had lunch a caeser salad which was full
Of chicken and I ordered cheese with salted biscuits, no biscuits arrived we asked and a couple of straw broken biscuits and some other biscuit just a couple arrived so very disappointed again. This evening I wanted tomato soup but at 7pm they had run out so I asked for two fied eggs. These arrived dripping and running in oil and were stone cold. I returned them and decided I would starve this evening. For what is supposed to be a 5 star hotel I think it is disgusting service and bad quality food. Accor need to get a grip and sort this place out. Does not seem to be very busy so I guess people are realizing and not coming. The only good point is the room we have but globally for what is the complete picture this hotel is grossly overpriced.

I have had no acknowledgement or reply to my below email and I am now adding this.
Yesterday we came back to the hotel about 15.30 extremely tired after businesses commitments. We went to our room a for a couple of hours sleep. This was however impossible with the boom boom music from the swimming pool area. Nice calm music would be in keeping with what is supposed to be a 5 star hotel. The boom boom is nether acceptable or suitable!!
We then came to the bar and I ordered tomato soup which I refused to eat due the very high salt content which us dangerous to mine and anyone else’s health. How a chef in a 5 star hotel produce this is absolutely staggering. We complained to a manager who said he would advise a senior person responsible for this hotel. We are leaving tomorrow and despite being a Accor gold member I don’t feel we will be returning.
I trust that a suitable reduction will be made to our bill to reflect our bad experiences.

For a $300 night a hotel, the service doesn’t match the price. Read the 1 star reviews- they match the service I received before even staying at the hotel. I had to contact All Accor to reach them about transportation to the hotel. They kept hanging up and even laughing before hanging up on my travel agent. As a solo traveler visiting Egypt, this is unsettling. After my already scheduled stays I will no longer be staying at an All Accor location. I travel for a living and have stayed at a much lower price points for a significantly better experience.