Movewithapro Reviews 19

In October of 2025 I hired 'move with a pro'. It is January almost February of 2026 no one will return my calls and I paid them a deposit of almost $1,000 for my move
Is this a scam? What else can I think? The lady I spoke with was very nice & I don't understand why she didn't call me back. if someone from this company could hear me, I've given my deposit, phone number, my address, all the incidentals to move with the pro. Could someone please call me. Thank you, Joy

This was the worst moving experience my husband and I have ever had.

We are in our 60s and 70s and hired professionals so we wouldn’t burden our children during our move from Pittsburgh to Omaha. Instead, we were trapped in a bait-and-switch nightmare.

The movers arrived in a rented U-Haul, claimed their truck broke down, and immediately demanded extra money for wrapping. Despite fully disclosing a 2-bedroom, 2-bath move and being quoted 600 cubic feet, they loaded only about one-third of our belongings before demanding thousands more. We had no choice—we had to be out that day.

Half of our household items were left behind and had to be given away. We paid more just to ensure our family antiques made it onto the truck.

After arriving in Omaha, communication stopped. Calls and texts were ignored for weeks. When we finally reached them, they demanded another $1,200–$1,500, claiming a math error. The DOT confirmed we do NOT owe this and that any errors are the company’s responsibility.

They are now holding our furniture hostage, yelling, threatening, and refusing to give a delivery date—even though we have the delivery payment ready.

Do not use Move With a Pro. Do not use brokers. This company is a scam and preys on people when they are most vulnerable.

They are very nice and did the job in a timely manner. Great work!

This is a horrifically incompetent "company" that is clearly bait and switching customers by providing low quotes upfront and then raising their prices multiple times throughout the process, including on arrival for pickup, when you have no other option.

On top of the sketchy pricing, they lost many of my items in a move from Louisiana to Michigan (included were all of my most expensive items - television, kitchen table, framed map, etc). Their customer service was extremely unresponsive and, most of the time, outright rude. I was sent to two incorrect claims providers before finally being sent to one that would take my claim, which is still being processed.

I have had a terrible experience with Move with a Pro (legal name Ezee Moving and Storage LLC, US DOT # 3633831). Do yourself a favor and hire somebody else - the safest option is to just get a POD and put your own lock on it

They were extremely helpful and accurate I Will recommend them again thank you for your services

I trusted this company with my in-state move and paid over $16,000 for what turned out to be the most expensive mistake I’ve ever made. Between the missing and damaged items (valued at over $17K), the delays, and the complete lack of professionalism, this move was a nightmare.
They missed every arrival window—sometimes by hours—and couldn’t even finish the job in one day. When they returned, it was in a different truck with none of my original belongings. I was told everything would be transferred to an 18-wheeler. That never happened.
Six days later, they finally showed up—late again—with only half my items. The second truck arrived after dark, mixed with someone else’s belongings, nothing labeled. Several items were missing or broken. Our pantry goods had been left to bake in the summer heat for nearly a week.
The pickup crew littered my lawn with trash and cigarette butts, and stained my brand-new home with poorly packed boxes. To top it off, I later discovered they aren’t even certified with the Texas DMV, which is a legal requirement.
This company operates with zero accountability. I wouldn’t recommend them to my worst enemy.

Thank you for movewith a pro for such an amazing moving experience. Crew arrived on time and fully explained the process as they also fully wrapped our furniture fantastically. Would highly recommend!

Don’t use this company if you care about your stuff. They are no good between damaged things and missing things they are the worst. They said they were going to pay me for my damaged and missing things a year later still waiting. They won’t even answer my calls now. I only gave them 1 star because you can’t give them a 0 star. The driver is rude. The worst experience of my life. I’m a senior and should never be treated the way they treated me. My brand new tv printers fans all still in the box water damage so bad they don’t work. Hard plastic totes with lids broken and water damage to everything. When I asked what happened they don’t know was the answer I got.

Our movers were very friendly making sure our items were in tact and accounted for. Thank you to Move with the Pro!

This is the worst company on planet earth. Their drivers are rude and don't give you 24 hours notice that they are coming. Then they make commitments to come at a certain day and time and don't show up at all! They put your stuff back in storage for no reason and charge you storage fees and redelivery fees.

DO NOT USE THIS COMPANY. EVER.
If you care about your belongings, your mental health, or basic accountability, stay far away from Move With a Pro. What they did to my household was not just negligent—it was chaotic, dishonest, and emotionally traumatic.

I hired them during a major relocation, trusting them with my family’s possessions. What I received was a disaster:

- My Ashley dresser arrived with broken legs
- They lost the hardware needed to assemble my desk
- They left furniture still wrapped in filthy blankets and walked out without completing the job
- My son’s bed was only halfway assembled
- My box spring mattress frame was assembled only after I had to instruct them step-by-step—they had no idea how to do it
- They didn’t even show up until after 4:30 PM. The driver, Adam, said they were late because they had trouble finding people to unload the truck. And who did they find? People off the street—including a toothless elderly woman, a confused man, and his tweaker girlfriend. None of them knew what they were doing.

This was not a professional crew. It was a dump-and-run. They were in a hurry to leave because it was getting late. I asked them to stay and finish the job—they refused. They left with a massive amount of my furniture still wrapped in their filthy blankets. Photos of those blankets are included in this review.

They initially admitted fault and promised to cover everything. I have the messages. They told me to hire a handyman through Thumbtack and promised reimbursement. I followed through—they ghosted me. Then they offered to cover “one section” of the damage, ignoring the rest. Finally, they denied all liability and accused me of causing the damage.

Why the hell would I intentionally stain my own couch? It was less than two years old. I loved that couch. The ink stain was wet, fresh, and embedded in the fabric. There was no corresponding stain on the blanket, which proves the blanket either wasn’t wrapped properly or was swapped out to hide the damage.

And the pricing? A complete bait-and-switch. I was originally signed with a different company. Their salesperson, Edwin, was determined to win my business. I told him my biggest concern was price changes. He promised me a binding quote and even said the owner would call me to personally assure me the price wouldn’t change. I got a call from someone claiming to be “Alex”—but it was actually Amelia, pretending to be the owner. Later, I spoke to the real Alex, who is a man. That tells you everything you need to know.

I demanded a video assessment via WhatsApp and showed Edwin every item. He confirmed again: “The price will not change.” Then the crew tried to upcharge me by over $4,000. I told them to take everything off the truck. Their warehouse manager, Bashem, called the owner and lowered the upcharge by half. Still, they took the money I was supposed to use to start my life again. I was left penniless.

And Edwin? The moment I got upcharged, he disappeared.

When the truck arrived, Adam refused to unload anything until I signed paperwork. I hadn’t seen a single item. I had no choice but to sign.

Their “insurance partner”? I investigated it. It’s a shady third-party portal designed to shield them from accountability. No transparency. No resolution.

I offered a $2,000 settlement. My legal counsel reviewed the evidence and advised me to pursue full damages, attorney’s fees, and punitive compensation. I’ve filed formal complaints and will pursue every legal and regulatory avenue available.

This company is not just unprofessional—they are dangerous. You’ve been warned.

**Update**
After several weeks of back in forth with them offering low ball compensation offers that did not properly compensate for all issues mentioned below they decided to offer no compensation at all. DO NOT USE THEM unless you want to get screwed into taking a low ball offer or nothing. They do not care about their customers and fixing their mistakes.

1 star is a 100 too many! From start to finish it was nothing but issues with this company. First they arrived 1 hour late on the day of pickup. It took them 8 hours to load all of my items and not all of them would fit due to an issue with safeship (the site that contracted them) so they had to come back the next day. Once all my items were picked up I spoke to someone named Alex who said he would start to work on getting my items delivered and that he would call me back later that day which was Friday. He never called back. When I called again on Monday I had to explain who I was and he had no recollection of it. He then told me that the items were being loaded on the truck and that I would get a call from the driver later that day with an ETA. I texted him later letting him know the driver never called and his response was he has not been loaded yet and is second in line and he'll call me in the morning. On Tuesday afternoon I texted again that the driver has not called me yet and his response was he's on the way. The driver finally called me the on Wednesday night and we arranged a Friday July 4th delivery at 7am. The driver showed up 1 hour and 40 minutes late. While they were unloading the truck I took a bunch of pictures of boxes laying on their side and upside down including one that said fragile. There was absolutely 0 care of my personal belongings they were transporting. Several items were damaged including a vanity LED mirror that was cracked, a glass shelf was shattered for a curio cabinet, 3 storage totes were cracked/broken and a family heirloom angel statue was in the fragile box that was laying sideways had wing broken off. Also there were 2 items missing, an end table to my coffee table set and the legs to my queen platform bed that makes the entire frame unusable. The delivery team was rushing the end of my delivery because they had another one to get to and did not unwrap a queen bed frame, chest of drawers, 2 night stands, washer, 3 display cases and a sports collectible when loading them into my storage. Clearly it was okay to be late to my delivery but not the next one. Upon reporting the damages I was simply told to file a claim and that they would look for the missing items and get back to me. It's been 3 days since my delivery and no response from them regarding the missing items. They offered no compensation for any of the issues listed about and this is absolutely the worst moving company I have every worked with. Save yourself thousands of dollars and protect your personal belongings by taking your business elsewhere. You'll be thankful you did.

I had a great moving experience—everything was handled quickly and efficiently. Baggio Shaarawy was especially impressive: very responsible, respectful, and took great care while delivering and moving everything upstairs. Highly recommend their service!

Excellent Moving Experience – Highly Recommend!

I recently used Move With A Pro for my relocation, and I couldn’t be happier with their service! From start to finish, the team was professional, efficient, and incredibly careful with my belongings. Booking was easy, and their customer service was responsive and helpful in answering all my questions.

On moving day, the crew arrived on time, worked quickly but carefully, and handled everything with great care. They wrapped furniture securely, ensured fragile items were protected, and even helped with reassembly at my new home. Not a single item was damaged, and they made the entire process stress-free .

I needed help finding a moving company with a good reputation. I came across Move With A Pro on website reporting they were a highly-rated moving company, so I called them. I like their procedure and how quickly they moved into getting me a quote and booking my move dates. The movers did their thing, and I had an excellent experience.

I'm not one to write reviews, good or bad. However, move with a pro did a great job, so I have no problem providing my feedback. My moving agent, Sammy, was Great! She was knowledgeable and promptly provided me everything I needed. The movers also did a great job getting All my stuff packed and set up my destination home. All in all, everything went well.

I got my stuff delivered by Move With A Pro and they were so quick and took such good care of my stuff. The customer service was friendly and helpful, the driver and the helpers were great too helped me get my stuff right were I wanted! Would definitely recommend them for ANY long distance move!