Move with Us Reviews 2,573

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 822 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and supportive approach, making complex processes easier to navigate. The service is frequently described as excellent, with many appreciating the clear communication, quick responses, and the team's dedication to keeping them informed throughout the process. People are particularly impressed with the efficiency and ease of contact, noting that the company goes above and beyond to ensure a smooth experience. However, some customers also noted initial difficulties with communication, experiencing slow responses or unreturned calls and emails, which led to confusion and frustration. A few other people also felt that the service could be slow and inefficient, particularly regarding offer reviews and the progression of sales.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, with many customers highlighting quick and efficient... See more

Customer communications

Consumers generally report positive experiences with contact, highlighting helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to talk to and deal with. Sheri, the Probate Beneficiary contact, talked me through how everything worked in a clear and easy-to-understand way and has arranged everything and kept me inform... See more

Company replied

Rated 5 out of 5 stars

The Move With Us team are providing highly professional advice. Madiha Ahmed, Probate Initial Beneficiary Contact has been personable and very supportive. She has been attentive and clearly explained... See more

Company replied

Rated 5 out of 5 stars

Ethan was extremely helpful when our sale was long and complicated! He contacted all parties repeatedly and let us know what was going on when everyone else had trouble getting answers. He was reassur... See more

Company replied

Rated 5 out of 5 stars

Lillie Rivers was wonderful right from the moment I first spoke to her! I was so stressed and lots of other companies I'd spoken to in this process had been either unhelpful, confusing or rude.... See more

Company replied


Company details

  1. Property Management Company

Written by the company

Experts in property management, we cover all aspects of a property sale, from valuations to the management of the property. Including probate and part exchange property in partnership with our estate agency network and solicitor panel.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sheri (Storey) has been my case handler…

Sheri (Storey) has been my case handler throughout this distressing time for me and my family. She has been very considerate and professional throughout and would have no hesitation in her representing me again in the future. Nothing is too much trouble for her and her team.

May 11, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Daniel,

Thank you for reviewing the service and taking the time to leave your feedback, we realy do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Fast responses

Fast responses to emails and regular updates from Milly Storey

May 7, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Stephen,

Thank you so much for your review.

Kind regards,
Move with Us

Rated 5 out of 5 stars

Fantastic sales progressor

sales progresser , Charlie Pearce was an absolute legend.
His communication was excellent and his updates were very clear and concise.
He is an absolute credit to your company.

So many thanks to him
Brian w

May 7, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Brian,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move with Us

Rated 5 out of 5 stars

Good service

Leanne Lane has dealt with everything in a prompt and professional manner.

May 7, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Howard,

Thank you so much for your review.

Kind regards,
Move with Us

Rated 5 out of 5 stars

Awesome Service!

Hi Beth, Thank you for speedy response! Really Appreciate it, you are amazing!

May 8, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Thank you for taking the time to share your review, it is much appreciated.

Kind regards,
Move with Us

Rated 5 out of 5 stars

Help from an unexpected quarter

We had an unexpected secondary chain to our direct property chain. Our direct chain was complete and ready to exchange but the secondary chain wasn’t even complete!
Daniel Usherwood was very helpful in finding out what stage each link in the chain had reached and passing this on to us. Our own Estate Agents seemed to have very little information. Daniel persuaded the developer not to withdraw contracts with us until another buyer was found. Unfortunately for us another buyer was found and we lost the house so 1 star for outcome but 5 stars for Daniel’s efforts on our behalf to keep the deal going in the interest of the developer as well as ourselves

May 8, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Nigel.

Thank you for taking the time to share your review, it is much appreciated.

Kind regards,
Move with Us

Rated 5 out of 5 stars

Excellent communication via email that…

Excellent communication via email that provided clear detailed information. Response time was perfect. The efficient and helpful support received from the Compliance Administrator, Leanne Lane was highly professional which was very reassuring.

May 8, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we erally do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Lucie pett

Lucie guided us through the process and it's done now.

May 8, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move with Us

Rated 5 out of 5 stars

Holly was helpful

Holly was helpful, incredibly polite and very prompt in getting back to me with any updates or changes. She made navigating the sometimes stressful process of arranging everything, pleasant and straightforward. Thank you.

May 5, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

We’re really pleased to hear that you found the process to be so straightforward and appreciate you taking the time to leave your review.

Kind regards,
Mve With Us

Rated 5 out of 5 stars

The sale of our property.

Amy kept us informed about how the sale of the house was proceeding.
Amy gave good advice regarding the sale.
Answered our concerns quickly and efficiently.

April 28, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Robert,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Speedy responses. Great service. Thank you.

May 7, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Gemma,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Would like to say a big thank to Jamie…

Would like to say a big thank to Jamie Plamer for support and the communication was good and very informative at all stages of the sell and purchase

April 27, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Move With Us and we will be sure to pass the feedback on to Jamie.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Millie Has been lovely and very…

Millie Has been lovely and very efficient
Thank you ☺️

May 7, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Kelly,

Thank you for taking the time to share your review, it is much appreciated.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Excellent service,

Excellent service,
Very professional

May 7, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Edmond,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Quick & easy!

Quick, clear and easy!

May 7, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Property selling update

Very good communication

May 6, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Anthony,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Amazing company really trying there…

Amazing company really trying there hardest to sell or property and all handled with care and attention
Leanne Lane has been very good in keeping us up to date with how everything is going and feedback from potential buyers . Highly recommend

May 1, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Vicky,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 1 out of 5 stars

Called numerous times

Called numerous times, always the same put on hold left message still no reply. phoned 27 times over the week unable to talk to someone left message and one sent as urgent on messages .

May 6, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi David,

Thank you for sharing your feedback with us. At move With Us we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details.
Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
Move With Us

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look