Move with Us Reviews 2,567

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 822 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and supportive approach, making complex processes easier to navigate. The service is frequently described as excellent, with many appreciating the clear communication, quick responses, and the team's dedication to keeping them informed throughout the process. People are particularly impressed with the efficiency and ease of contact, noting that the company goes above and beyond to ensure a smooth experience. However, some customers also noted initial difficulties with communication, experiencing slow responses or unreturned calls and emails, which led to confusion and frustration. A few other people also felt that the service could be slow and inefficient, particularly regarding offer reviews and the progression of sales.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, with many customers highlighting quick and efficient... See more

Customer communications

Consumers generally report positive experiences with contact, highlighting helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to talk to and deal with. Sheri, the Probate Beneficiary contact, talked me through how everything worked in a clear and easy-to-understand way and has arranged everything and kept me inform... See more

Company replied

Rated 5 out of 5 stars

The Move With Us team are providing highly professional advice. Madiha Ahmed, Probate Initial Beneficiary Contact has been personable and very supportive. She has been attentive and clearly explained... See more

Company replied

Rated 5 out of 5 stars

Ethan was extremely helpful when our sale was long and complicated! He contacted all parties repeatedly and let us know what was going on when everyone else had trouble getting answers. He was reassur... See more

Company replied

Rated 5 out of 5 stars

Lillie Rivers was wonderful right from the moment I first spoke to her! I was so stressed and lots of other companies I'd spoken to in this process had been either unhelpful, confusing or rude.... See more

Company replied


Company details

  1. Property Management Company

Written by the company

Experts in property management, we cover all aspects of a property sale, from valuations to the management of the property. Including probate and part exchange property in partnership with our estate agency network and solicitor panel.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent

Excellent, professional and very well informed service.
Ryan Pascoe was wonderful throughout.

April 13, 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Excellent service

Excellent service from Leanne Lane , good communication at all points of the journey

April 23, 2026
Unprompted review
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Reply from Move with Us

Hi Kerrie,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Amber Stephenson fromMove with us did a…

Amber Stephenson fromMove with us did a great job by communicating swiftly and politely.

April 23, 2026
Unprompted review
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Reply from Move with Us

Hi Ben,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Amber.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Super efficient & helpful team

Super efficient, polite and helpful team. We spoke with Lucie Pett and Maria Shahid who explained everything in detail that we would need. Thanks again!

April 23, 2026
Unprompted review
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Reply from Move with Us

Hi Tracey,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Lucie was very quick in her response…

Lucie was very quick in her response time - easy to understand and very helpful.

April 22, 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Carrie-Anne has been super prompt

Carrie-Anne has been super prompt, informative and helpful in all of our correspondence

April 23, 2026
Unprompted review
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Reply from Move with Us

Hi Lisa,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With us

Rated 5 out of 5 stars

Helpful staff

April 23, 2026
Unprompted review
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Reply from Move with Us

Hi Karen,

Thank you for taking the time to share your review, it is much appreciated.

Kind regards,
Move With Us

Rated 4 out of 5 stars

Tedious but necesary

Compliance and due diligence have to be put up with but it's made easier when dealing with a friendly person like Amber Stephenson.

April 23, 2026
Unprompted review
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Reply from Move with Us

Hi David,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Great Experience Thanks to Millie

I was extremely impressed with the customer service provided by Millie. She was very friendly and incredibly helpful.

Many thanks,

April 23, 2026
Unprompted review
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Reply from Move with Us

Hi Dan,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Attention to detail

Great attention to detail, making the whole business of selling my Mother’s house through probate much smoother and stress free, especially Milly Storey who saw us through the process

April 22, 2026
Unprompted review
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Reply from Move with Us

Hi Helen,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Supportive and helpful staff.

Move with Us are the company we are using to sell my late Aunt’s property. We have had help from many thoughtful and caring staff. To send my stepfather’s identification documents we had a very swift and helpful reply from Leanne Lane.
The other lady that has been very helpful and supportive is Sheri. She is our main contact. I would certainly recommend both of these staff members.

April 21, 2026
Unprompted review
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Reply from Move with Us

Hi Corinne,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Lucie Pett was very swift with response…

Lucie Pett was very swift with response to my emails. All documents l sent to her was acknowledged.

April 22, 2026
Unprompted review
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Reply from Move with Us

Hi Gladys,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Great experience with move with us

Very efficient service and staff are friendly and professional. Responsive replies to queries.

April 21, 2026
Unprompted review
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Reply from Move with Us

Hi Maria,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 4 out of 5 stars

quick turnaround on emails and…

quick turnaround on emails and paperwork.

April 21, 2026
Unprompted review
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Reply from Move with Us

Hi Jason,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

A great team

Thank you, MovewithUs. To date I have found the process of purchasing a property straightforward and uncomplicated. Xavier J from the probate section of your sales negotiation team confirmed the acceptance of my offer. He was both personable and professional. He took the time to answer all of my questions regarding the purchase and was kind enough to contact me very quickly whenever I telephoned. I cannot fault his approach and was delighted that he kept me up-to-date with each step of the checks.
I have also found communication with the compliance team simple, thanks to the guidance and advice of Lucie P. It was wonderful to receive your email telling me that my information had been reviewed successful - very reassuring.
All in all, great so far 😊

April 20, 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Xavier.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Very pleased with my workings with this…

Very pleased with my workings with this company. Especially Lucie Pett and Maria Shahid. Many thanks. Very efficient friendly staff.

April 20, 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Millie Durham has been fantastic

Millie Durham has been fantastic, great communication and always keeping us up to date !! Thank you! 😊

April 19, 2026
Unprompted review
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Reply from Move with Us

Hi Kirsten,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move ith Us

Rated 5 out of 5 stars

Whole Team good with Ryan Pascoe particularly efficient

Ryan Pascoe was very efficient and always helpful. Whole team were good on this. This was a tricky process as property related to a friend who had died. However all the Move With Us team were excellent on this sale. Good choice of agents in York, and plenty of excellent offers with good helpful updates. The valuation information they sent through was first rate and helped us set reasonable expectations.

April 17, 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Move With Us and we will be sure to pass the feedback on to Ryan.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Fast response

Leanne Lane responded quicky to my email and confirmed that they had everything they needed to proceed.
I always like fast and professional services like this. It makes the process much easier and less stressful.

April 17, 2026
Unprompted review
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Reply from Move with Us

Hi John,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Leanne.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Having worked with move with us for a…


Having worked with move with us for a number of years now I can’t compliment them enough on their friendly, professional service. They go above and beyond to make the process run smoothly and with the upmost care and consideration.

A personal thank you to:
Alex Brenneke
Leannah Garrick
Gavin Barber
Mia Ives
Addy Wade
James Pett
Laura Jones
Madiha Ahmed
Lesia Pawley

Kind regards, Ray Hickson (A.Dayran)

April 17, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Raymond,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

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