FRAME #moveyourframe Reviews 162

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

Want to write a review as my experience with the frame online classes has been amazing. Yes there are occasional minor tech issues with having to clear history to be able to log in again, but once you... See more

Rated 1 out of 5 stars

Signed up as a member late last year and wanted to cancel my membership, as I wasn’t attending classes. Contacted the membership team 10 days ago and still haven’t heard back, despite sending two foll... See more

Rated 4 out of 5 stars

Great choice of classes and friendly staff but some of the instructors don’t correct or pay much attention to form and making sure you’re doing things right. Also some classes are soooo full there i... See more

Rated 4 out of 5 stars

Welcoming little gym, not intimidating like some other brands, and I would definitely recommend. Fab Barre classes, though I found most of the others are not basic entry level (I struggled) and there’... See more

Company details

  1. Gym

Information provided by various external sources

A boutique class-based fitness studio with 7 locations across London. We believe that getting fit shouldn't be a chore! Offering Fitness, Pilates, Barre, Yoga, Dance classes and Personal Training in Shoreditch, Kings Cross, Victoria, Fitzrovia, Hammersmith, Farringdon and Angel. Come and #MoveYourFrame with us!


Contact info

3.3

Average

TrustScore 3.5 out of 5

162 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great place for all staying in shape…

Great place for all staying in shape needs

December 22, 2019
Unprompted review
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Reply from FRAME #moveyourframe

WANTS AND NEEDS? WE GOT YOU!

Glad you enjoy working out with us, see you at a studio soon!

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Rated 5 out of 5 stars

I love going to Frame

I love going to Frame, I have the most fun while getting fit too! All the teachers are so inclusive and helpful, joining Frame is the best decision I’ve made. There’s so much choice and times are brilliant to fit alongside my long work hours. I would recommend Frame to anyone who wants to meet great people have fun and get fit in the meantime!

December 22, 2019
Unprompted review
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Reply from FRAME #moveyourframe

AWWW THANKS,  🥰 we want everyone to have fun whilst getting fit so this is a great review to receive. Hopefully, see you in the New Year for your next endorphin fix.

Rated 5 out of 5 stars

I never thought I would like going to a…

I never thought I would like going to a class, I hated the gym, preferred running and was used to exercising outdoors - which is quite hard in London! I think I’m now a little bit addicted to Frame - the team are all so lovely and welcoming, the classes are fun and a great workout and even better I can go at lunchtime. I’m also so much fitter and stronger which has improved my running. Love it!

December 18, 2019
Unprompted review
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Reply from FRAME #moveyourframe

Frame should carry a warning for being seriously addictive! So happy we could change you mind about classes and we have helped you get fitter and stronger!

Rated 5 out of 5 stars

Hello from a very pleased customer

Hello from a very pleased customer. Very reasonably priced, excellent quality classes, staff helpful and attentive, always there to show me around and answer my questions. Very happy and will definitely come back

December 17, 2019
Unprompted review
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Reply from FRAME #moveyourframe

We will glad to have you back.! Thanks for the great review - such bloomin' lovely words you are making us blush 🥰.

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Rated 5 out of 5 stars

Great place

Great place, very friendly, amazing classes.

December 16, 2019
Unprompted review
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Reply from FRAME #moveyourframe

Oh Michael how amazing are you? Thanks for the great review and come back soon!

Rated 5 out of 5 stars

Really helpful and efficient

December 16, 2019
Unprompted review
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Reply from FRAME #moveyourframe

WAM-BAM THANK YOU, MAM! This is what we like to hear, come back to see us soon. Cheers for the great review!

Rated 3 out of 5 stars

Good but room for improvement

Classes are good, I do wish class sizes were smaller at peak times, sometimes it's hard to move comfortably in class or there isn't enough equipment (especially in lifting classes).
The bathroom/changing facilities are kind of less than great (too small at peak times, not enough loos and cleanliness questionable).
My biggest problem is with the gym kit available if you've forgotten you own t-shirt or something. It's insanely revealing and tight for women while the men get normal t-shirts etc. I had to borrow two tank tops to layer because the first had armholes down to my waist and the second was so lowcut. I'm here to workout, not worry about mishaps because of inappropriate clothing.

December 16, 2019
Unprompted review
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Reply from FRAME #moveyourframe

Oh no sorry that we aren't 5-star vibing with you. We completely understand there is room for improvement and I have passed on your message to studio managers to look into how we can change this in the new year. In terms of missed kit, this is a benefit Frame do which a lot of other fitness studios don't, we are sorry that the kit supplied isn't satisfactory and we are looking into this for you. You are also welcome to wear the Men's T-shirts if you would feel more comfortable in them until we have solved the issue. Thanks for your feedback and we hope to see more of you in the New Year.

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Rated 5 out of 5 stars

Best gym I have ever belonged to

I'm generally pretty rubbish when it comes to exercise - unfit, uncoordinated, and not always motivated - and older than the average member, but I always feel really welcome, by reception staff and instructors alike.
In class, the instructors are so encouraging that I no longer care what I look like or whether I can keep up - so long as my heart is pumping, I'm breathing a bit harder than normal and burning those calories they help make me feel as though I have done well.

December 16, 2019
Unprompted review
FRAME #moveyourframe logo

Reply from FRAME #moveyourframe

Our staff and our instructors and so amazing and this feedback will make their day! Thank you for taking the time to write a few nice words and we hope to see more of you in the New Year.

Rated 5 out of 5 stars

Want to get fit and have fun? Try Frame

I absolutely love Frame- the space, the instructors, the philosophy, the classes. If you think exercise should be fun and want to come out of a class feeling better and stronger- this is the place for you! Highly recommend their yoga, rowing, rebounding and boxing classes!

December 16, 2019
Unprompted review
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Reply from FRAME #moveyourframe

We absolutely love this review! Thanks for the wonderful words and we are glad you are a fan, see you soon!

Rated 5 out of 5 stars

They've always handled any queries…

They've always handled any queries efficiently and their number one priority is getting you what you need :)

December 16, 2019
Unprompted review
FRAME #moveyourframe logo

Reply from FRAME #moveyourframe

We are here to help and we want everyone who steps in our studio's door to have a blast! Thanks for the great feedback, I will let the team know they are doing a super job 😊.

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Rated 5 out of 5 stars

Amazing staff and instructors

Amazing staff and instructors, thank you. And especially Jordan in customer membership who has been fantastic with helping me

December 16, 2019
Unprompted review
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Reply from FRAME #moveyourframe

Jordan is a MEGA babe, I will pass on this message for you. Thanks for the lovely words and we will see you soon!

Rated 5 out of 5 stars

The team at Frame Victoria have…

The team at Frame Victoria have reignited my love of exercise. So positive, helpful and kind. Motivating, fabulous instructors. The best exercise experience I’ve had in London

December 16, 2019
Unprompted review
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Rated 5 out of 5 stars

Frame is an amazing place

Frame is an amazing place, all the staff are welcoming and enthusiastic- the teachers and reception. I never feel intimidated and always feel like I’m getting fitter and stronger and more balanced.

December 15, 2019
Unprompted review
Rated 4 out of 5 stars

Very happy with Frame overall - still space for improvement though

This review relates to Frame-Victoria. I love the variety of classes, the instructors and the vibe. The ladies at the reception are always nice. After a year of being a member, I still find the classes interesting and challenging which always makes me look forward to the next class. Overall, I'm very satisfied.
A few suggestions to improve - some times classes get packed and thus people end up lacking the necessary space to perform the different exercises. Frame should therefore consider reducing the number of people admitted in one class. Although the general levels of cleanliness are good, quite often we end up using used towels to clean up the mats. It'd be also good for the floor to be quickly mopped between the different classes as it can get dirty and dusty pretty quickly. Finally, although the facilities and classes are very good overall, I consider the membership way too pricey compared to other studios.

December 15, 2019
Unprompted review

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