Completely unprofessional and misleading
We booked a Compact Elite sedan (Mercedes-Benz A-Class or similar) but were given a Citroën C5 Aircross SUV upon arrival. When I pointed out this was not the same category, the staff insisted it was an “upgrade” — which is absolutely ridiculous.
The employee was rude, laughed at me, and said: “It’s this or nothing.”
This is completely unprofessional service with zero respect for the customer.
Now we’re stuck with a car we didn’t want. No apology, no solution, no accountability.
Avoid this company if you expect to be treated seriously.








