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See what reviewers are saying

Rated 1 out of 5 stars

Cancelled my free trial on time and they still charged. Also the PA & DA data is not accurate at all. Ahrefs shows very different (but accurate) data!!

Rated 2 out of 5 stars

Their system is actually really good. It's great for giving you suggestions for different keywords and helping you understand which keywords to target. However, when you sign up for their service,... See more

Company replied

Rated 5 out of 5 stars

MozBar is a great SEO tool (browser extension), even for starters to use the free version. It enables you to check your keyword competition on Google, their websites, Domain and Page authority, spam... See more

Company replied

Rated 2 out of 5 stars

I like the concept of Moz DA, however when I compare their data to Google (search console) it is almost frightening. Moz miss alot of really big links (Including several wiki links!?) Might just... See more

Company replied

Company details

  1. SEO Service

About Moz

Written by the company

Moz is the most trusted authority in online search. You will improve the position of your brand, business locations, and competitive rank in search results with our powerful SEO and local presence management platforms. Powered by world-class quality data Moz serves as the foundation upon which crucial business decisions are made. From small businesses to large enterprises, SEO consultants to agencies, Moz has a solution for every marketer and SEO. Offerings include three products plus APIs for more flexibility and control.

Moz Pro is the all-in-one SEO solution to help you rank higher, drive qualified traffic to your website, and run high-impact SEO campaigns. Sign up for a 30-day free trial today.

Moz Local helps you easily manage your local business listings and reputation on Google, Facebook and other sites to help consumers find and choose your business. Check your online presence for free.

STAT is a powerful SERP analytics tool that gives you granular visibility into your performance in the search engines by tracking thousands to millions of keywords. Take the tour on getstat.com and book a demo.


Contact info

2.9

Average

TrustScore 3 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great individuals

Great individuals, thoughly loved there service via diib ✅

June 1, 2023
Unprompted review
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Reply from Moz

Thanks for the review!

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Rated 5 out of 5 stars

Excellent Customer Service

I wasn't aware that once the free trial ended, my card would be charged the monthly subscription amount. I was quite surprised when I saw the charge pop up on my phone. I emailed MOZ support and quickly received an email back asking to confirm my details. I was then issued a full refund plus a $50 credit for when I return. They definitely won an eventual customer.

May 29, 2023
Unprompted review
Moz logo

Reply from Moz

Thanks for the review, Terrence!

Rated 1 out of 5 stars

THIS PLACE IS A FLAT OUT SCAM

THIS PLACE IS A FLAT OUT SCAM? I HAD MONEY STOLEN FROM MY ACCOUNT HAVE NO CLUE WHO THESE PEOPLE ARE AND come to find out they are linked to four other business on here and I HAVE REPORTED THEM TO TRUSTPILOT AND TRUSTPILOT REMOVED MY REVIEWS FOR THE TRUTH? AND NOW THEY HAVE A FAKE REVIEW... SO FAKE? WHAT Customer WRITES A REVIEW LIKE THIS? Below THESE PEOPLE ARE SCAM Artist.all the way on the Apr l 17th.i noticed this bum company took 200 out of my account and they have a phone number that is a bogus burner and the address they have for business are a mail and more places and everyone is having there money taken and not returned and then out of no where after I Complained to company all of the sudden they have a review that is from someone who has never left a review before and alm the sudden there are 10 people all saying they stole money and as if clock work a customer of the year pops up and guess what they are talking about ??? How great they refund and even goes much further and says even though they don't have to ,,, Haa I laugh I have worked for sheriff dept.for 16 years as of 2 months ago and I was inspired by the gall that these people have to be running coincrack and coincrack.com that ho literally give fake followers and reviews **** and it's the same owner ,,,which I have his name and am reporting him to ftc as well as reaching out to CEO of trustpilot .. I was beside myself that trustpilot seems to not have a handle on this and this guy multiple fake reviews same person give reviews to both these fake reviews and disregarded by trust pilot and blocked my reports and my emails me telling me about the rules and saying that they will.look into and then mentions the customer encouraging there customers to leave reviews ? And that's when I knew that this is way way out.of.hand so that is when I found this is he is hand never once did I say I will be contacting g owner of the mail place as soon as I get the necessary info o me being noticed they have the wrong leaders or decision makers that are disregarding the importance of these type accounts and the trust that consumers have in them and when I see .multiple reports all for same this allowing theft essentially by allowing a platform for this company who has coincrack and coincrack.com 2 stars review same owner c•••• W*****and wow everyone's reporting theft same comqnt it's in place that are risking the Integrity of this company which is one of great value to consumers and if it finds it opinion itself as trusted and TRUSTPILOT, I am contacting the CEO via linked in which he has account as I do and I am reporting the way my reviews and I information I passed on was disregarded showing the moz SEO,moz, voincrack ,coonc qd4and information him di t think I have to say his name he is the owner and CEO ajrn56 I INFOMRED THEM AND THEY ARE LITERALLY DOING ZERO I AM FILINGF WITH BBB ON THEM AND I AM CONTACING CONSUMER PROTECTION AND INFORMATING THEM THAT TRSUT PILOT REMIOVED MY RECIEWS FOR WHAT BEING HINEST I SENT THEM AL;L THE PROOF Showing THEY ARE FRAUD AND NOW THEY HAVE A FAKE RECIEW LIKE THIS.. I HAVE BEEN A POLICE OFFICER FOR OVER 16 YEARS AND FOR TRUSTPILOT TO ALLOW THIS IS ABSURD

I mean anyone with a brain can spot a fake I mean there reviews bt Shriners real on a af évand all say they are thief's dudell this over the top 1 review from a 1st ever review and that just so happens to show up perfectly.on time and talks as moz is to be the savior rand leaves an over the top fake review that brands on how they go there refund but thanks to mercy of moz because they didn't have to it's there policy? Which its probably Corey the owner himself or l from one of the criminals that worl for meone has not brought criminal codes tadd dry the person that is re 5ñ that review a great in ne that will talk about somgetting refund but mentioning policy does not.hwbe 5ja1 customer saying how amazed and happy they are that they received there full refund" they are of there excellent refund policy's and then there is hey need to protect the refund policy? And the

And for trust pilot not too catch something as blantant as this and there coon crack company sells fake followers on c

Kristian.
1 review
US
Rated 5 out of 5 stars
Apr 24, 2023
Professional SEO tools; Great customer service you
Moz offers amazing SEO tools, in my opinion more useful for skilled technicians. It's definitely possible to use other tools when you're just starting out, but Moz still offers a great value with their subscription options. Their customer service is also top notch, they'll really take care of each one of their customers the best ever

They issued me a refund for an accidental subscription, which surprised me since their Terms of Use states that they don't! Even without a subscription, Moz still offers lots of materials to learn for free, which people who are new to SEO should use.

Date of experience: April 23,202

May 7, 2023
Unprompted review
Moz logo

Reply from Moz

Thank you for sharing your thoughts. We're sorry if something didn't go as expected. We genuinely want to improve your experience, so if there's anything we can do to make it better, please don't hesitate to reach out by email at help@moz.com. We're here to listen and help in any way we can.

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Rated 1 out of 5 stars

IF YOU CAL YOU GET RECORDING

IF YOU CAL YOU GET RECORDING. ALSO, THEY TOOK OUT 179.00 FROM MY ACCOUNT THE DAY I CANCELED. I WILL BE CALLING MY BANK TO TO STOP THE PAYMENT

April 30, 2023
Unprompted review
Moz logo

Reply from Moz

Hi Charlotte. So sorry for the bad experience. If you have any questions you can reach our support team by email at help@moz.com.

Rated 5 out of 5 stars

Professional SEO tools; Great customer service

Moz offers amazing SEO tools, in my opinion more useful for skilled technicians. It's definitely possible to use other tools when you're just starting out, but Moz still offers a great value with their subscription options. Their customer service is also too notch, they'll really take care of each one of their customers. They issued me a refund for an accidental subscription, which surprised me since their Terms of Use states that they don't! Even without a subscription, Moz still offers lots of materials to learn for free, which people who are new to SEO should use.

April 24, 2023
Unprompted review
Moz logo

Reply from Moz

Thanks for the great review, Kristian. We're thrilled to hear that our tools have been helpful to you, and that our customer service team was able to assist you with your accidental subscription and provide you with a refund.

We strive to provide exceptional value to all of our customers, whether they are just starting out with SEO or have been in the industry for years. We're glad to hear that our platform and free learning materials have been helpful to you.

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Rated 3 out of 5 stars

The system hasn't seen an update for…

The system hasn't seen an update for years.. The DA stats can easily be manipulated, to think that they are even a little bit accurate is false.

April 4, 2023
Unprompted review
Moz logo

Reply from Moz

Thanks for the review Brielle. We understand that the DA metric is important to our users and we are constantly reviewing and updating our algorithms to ensure that the metric is as accurate as possible.

Regarding your concern about our system not seeing an update for years, we would like to clarify that we have been regularly updating our system with new features and functionalities to better serve our users. We also have a dedicated team of developers and engineers who are constantly working to improve the performance and accuracy of our system.

We appreciate your feedback and would like to assure you that we take all feedback seriously and will use it to improve our platform for all users.

Rated 1 out of 5 stars

MY NAME IS SGT J BRYAN SEAU, I HAVE HAD MY…

MY NAME IS SGT BRYAN SEAU I HAVE HAD MY CARD NUMBER STOLEN BY THIS COMPANY AND HAVE BEEN CHARGED BY THERE OMPANY 196.00 AND I HAVE JUST FOUND OUT WHAT THEY ARE IF YOU HAVE HAD A BAD EXPIRIENCE WITH THIS PLACE REACH OUT TO YOUR STATE ATTORNEY GENRALS OFFICE I HAVE A REPORT FILED AS WELL AM HAVING INVESTIGATION DUE TO MY CARD BEING CHARGED AND I HAVE BEEN A POLICE OFFICER FOR 16 YEARS SO I WOJULD SAY THE LEAST IM THE WRONG PERSON TO IGNORE I WILL BE CONTACTING THE MAILING COMPANY THEY USE AS THERE ADDRESS AND OBTAINING MORE PERTANENT INFO BUT I WILL PROMISE THESE CONS THAT THEY WILL MEET ME AND SOMEONE WILL BE HELD ACCOUNTABLE FOR THEFT ,

April 19, 2023
Unprompted review
Moz logo

Reply from Moz

We apologize for the negative experience you have had with our company. We take accusations of theft and fraud very seriously and would like to investigate this matter immediately.

We would appreciate the opportunity to communicate with you further and we encourage you to contact our support team directly by email at help@moz.com. Thank you.

Rated 4 out of 5 stars

As a marketer I use it for competitor…

As a marketer I use it for competitor analysis and reporting, research keywords, analyse website traffic, manage link mass, and track a website's position in search engines. Highly recommend, all in one place!

November 19, 2022
Unprompted review
Moz logo

Reply from Moz

Thanks for the review, Lea! We're thrilled to hear that our platform has been helpful to you as a marketer in so many ways, from competitor analysis to website traffic analysis and more.

Our goal is to provide a comprehensive set of tools and features that make it easy for marketers like yourself to stay ahead of the competition and get the most out of your campaigns. We're glad to hear that our platform has been able to deliver on that promise for you.

Rated 1 out of 5 stars

It's literally impossible to cancel

It's literally impossible to cancel. The button that says 'cancel here' conveniently isn't linked to anything. When choosing a reason to cancel, you're kicked right back to the start all over again and then the customer service team are ridiculous, why on earth would you need the last 4 digits of my card on file when I'm emailing from the email on file? Make it make sense.

I have had to cancel my card just to stop them from trying to take 40 payments a day. Ridiculous.

April 17, 2023
Unprompted review
Moz logo

Reply from Moz

Thank you for the review, Kirsty. We're am sorry to hear about your frustrating experience with our cancellation process. We will investigate this issue to ensure that the button is properly linked and functioning as it should.

We also apologize for the inconvenience caused by the customer service team's request for the last four digits of your card on file. We understand that this may seem unnecessary, but we take our customers' security very seriously and this is just one of the measures we have in place to ensure that we are speaking to the correct person.

We are sorry that you had to cancel your card to stop payments from being taken. This is certainly not the experience we want for our customers, and we will work to improve our cancellation process to make it more user-friendly and efficient.

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Rated 5 out of 5 stars

Eli Myers and the Moz Team

Eli Myers and the Moz Team
was very helpful when dealing with their Senior Customer Support Engineer I love this Company Software, Knowledge and Platform I think these guys are the front runner in regards to local search directories.

March 29, 2023
Unprompted review
Moz logo

Reply from Moz

Thanks for the wonderful review, Brian!

Rated 2 out of 5 stars

Poor renewal policy

I love the Moz website, however the policy of auto-renewals (for amounts over 1K) is terrible and ruins the experience overall. I did not receive an email about my account renewing and if I don't want to auto renew I had to "cancel" the account entirely, which appears that it has been shut down, but in actuality it's just not recharging you automatically. No refunds offered, not even prorated. This is uniquely poor service in comparison to ALL the other subscription accounts I hold.

January 22, 2023
Unprompted review
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Rated 5 out of 5 stars

I love the professionalism from the MOZ…

I love the professionalism from the MOZ customer support team. I had a few newbie questions regarding the MOZ pro platform and they answered everything in a courteous manner.

March 16, 2023
Unprompted review
Moz logo

Reply from Moz

Thank you for the review, Ron! Much appreciated!

Rated 5 out of 5 stars

It's a amazing platform for the SEO

It's a amazing platform for the SEO. I also getting the a lot of information related to the SEO. And improve our site from the Moz bar course.

February 23, 2022
Unprompted review
Moz logo

Reply from Moz

Thanks for the great review, Asim!

Rated 5 out of 5 stars

MozBar is a great SEO tool (browser…

MozBar is a great SEO tool (browser extension), even for starters to use the free version. It enables you to check your keyword competition on Google, their websites, Domain and Page authority, spam score, backlinks...
Here's a tip for blog writers: having at least one high-authority outbound link in your article is good. You can easily find it with MozBar on Google by typing the keyword (even Wikipedia link is good) and then link to it.

February 9, 2023
Unprompted review
Moz logo

Reply from Moz

Thanks for the review, Kristoffer! Glad to know you're enjoying the MozBar.

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