Moz Reviews 

Money started leaving my bank account to Moz. I missed the first one $90, very busy. Saw 2nd one, tried to cancel lots of back and forth. Got 2nd payment back. And a ‘credit’ for the first. Thieves.
Today despite emails saying sorry to see you go the swine took another $90!!!
THIEVES THIEVES THIEVES
I’m a pensioner in England not an ‘SEO’ Formosa to rip off.
Avoid avoid avoid, cannot be trusted.
Assholes.

This is the worst SEO service ever. If you sign up for the trial- THERE IS NO WAY TO CANCEL. They will say it will be deleted in 48 hours and they charge you. Even a month after, when you never used the service, they charge you.

I sent many Cease and Disists and they still charged me.

This is THE WORST COMPANY EVER. I didn't even find the SEO platform to be good.

Beware!!!!! They will not let you cancel the service.

Useless and unusable. On top of that, I wasn’t able to find a link to cancel the “free trial” and they charged me in the middle of the night on a Saturday. No way to speak with anyone and put a stop to it. I’ll be contacting my bank about MOZ’s deceptive practices.

To start the platform is not very intuitive and sometimes hard to navigate. I did not see the value in this product so I cancelled. A month later I was billed again. I cancelled the services again only to be billed again so I cancelled once more and reached out to support for a refund and was told they have a strict no refund policy even though the rep could see where I had cancelled the product. I went back and forth for a few days but was not able to get it resolved and the responses were only making me more angry so I stopped. Be very careful, just like with any subscription they make it very hard to cancel and will only do so when communication is in writing so theres no denying. Be careful

Be careful as they will charge you even if you cancel the during the trial period.

Quick customer service, and accomplishment of refund request after I forgot to cancel due to personal circumstances. I requested the refund within the first 24 hours of being debited. MOZ was kind enough to follow through.

The HELP team arranged for a refund of monthly fees when I needed to cancel my subscription. The HELP Team went above and beyond in considering my request even though I missed the cancellation deadline. The MOZ team proved their company has customer interests at heart.

I would not sign up for the free trial if you are a small business. I was testing it out and didn’t realize I had to cancel since I signed up for a few other tools that DON’T automatically charge you. When I went back to customer service-I told them what happened and got the standard “too bad, it’s our policy, that’s how SaaS works. I explained I am a small woman owned business and have not even used the platform. Again, after escalation I got the same response.

I think consumers have been trained by these companies to basically not expect any kind of customer service. It’s all “buyer beware”-no wonder people are so burnt out trying to keep up with admin that is so freaking bureaucratic.

And before you say “that’s how it works” maybe stop and question why. I think this free trial to automatically pay is nothing more than a scam.

Saas companies should have to force you to opt-in before charging you automatically after a free trial to make sure you intend to purchase. That seems more than reasonable to me.

The link to cancel my free trial subscription is not functioning properly. I have also sent an email requesting Moz to cancel my subscription manually, but have not received a response. Meanwhile, they have been attempting to direct debit from the credit card account I provided them with every day, even though I have been unable to cancel my subscription due to the broken link and lack of response to my emails.

I used the free trial then realized I didn’t need the service. I forgot to cancel the trial and got pushed into a paid subscription. I reached out to the MOZ team and they were very responsive, very understanding and refunded me promptly which (unfortunately) in this day and age doesn’t always happen. Great look for the MOZ team, they do absolutely care about their customers.

It's literally impossible to cancel. The button that says 'cancel here' conveniently isn't linked to anything. When choosing a reason to cancel, you're kicked right back to the start all over again and then the customer service team are ridiculous, why on earth would you need the last 4 digits of my card on file when I'm emailing from the email on file? Make it make sense.

I have had to cancel my card just to stop them from trying to take 40 payments a day. Ridiculous.

I love the Moz website, however the policy of auto-renewals (for amounts over 1K) is terrible and ruins the experience overall. I did not receive an email about my account renewing and if I don't want to auto renew I had to "cancel" the account entirely, which appears that it has been shut down, but in actuality it's just not recharging you automatically. No refunds offered, not even prorated. This is uniquely poor service in comparison to ALL the other subscription accounts I hold.

Pathetic customer service. trying to make it difficult to cancel a trial and force you into a membership

Their system is actually really good. It's great for giving you suggestions for different keywords and helping you understand which keywords to target.
However, when you sign up for their service, they sign you up automatically for their most expensive plan, and they hide any indication that there are cheaper plans available, that is, until you try to cancel you're account, and then they'll let you know that you can downgrade to smaller plans. They tricked me. I was deceived. Shame on them.
Anyway, other than their black-hat, deceptive tactics, it's a really great program!

I used Moz for school when studying digital marketing. So useful and insightful. It was a great tool to have. I needed to cancel as I’m no longer in school and they were kind enough to refund me even though my renewal date had just come up. Customer service was great. I also loved Mozilla Festival!

Suddenly noticed a renewal for Moz which we no longer use. Looking at my options, I realized we were supposed to cancel before renewal. Lucas was so quick and said he refunded even before I asked if he could.

Good product with quick deliverables which would take a long time to hack out otherwise.

If SEO is your business it’s a no-brainier if it’s only part of your business the costs may be too high.

As for leaving their service the other reviewers are right there is no easy link based approach. Which feels manipulative and they should change this. That said when you email them to cancel they are fantastic - or they were to me. Two years ago I picked up an infection on a business trip that left me unable to work for a few months, when I emailed them to cancel they backdated my refund.

Two weeks later a parcel arrived with cups, pens and other gizmos and a get well message - even though I’m on another continent.

Before you do business with Moz review the website and ask the question how will I end service when the time comes? You will not find a phone number. You will not find a reasonable way to cancel your subscription. You will not find customer service representatives that want to do anything more than continue your subscription. Finally, the service that they provide, in my opinion, is not all that great either. No, DO NOT RECCOMEND Moz.