Lost video and wasted credits.
I was watching facebook video reels one night and I seen one where a guy compared Suno to Mozartai.com. When he compared the exact same prompt on both websites to make a song, Mozartai sounded almost as good as Suno. I’ve been looking for another site to create music and had tried Udio but did not like the quality. So I tried a couple songs on Mozartai and sure enough they sounded pretty good. Then I noticed that video generation could also be done on their site. So I planned out a 30 video by uploading a character and a song for that character to move to. When I clicked on RENDER the box disappeared so I figured it was working on it. Several minutes later I checked and there was no video. I checked my credits and seen that I had been deducted 240 credits for making the video. So I waited until the next morning figuring it was in some Que to show up but it still was not in my creations. I emailed support about this and they actually got back to me in reasonable time. They said they would look for the video and asked me the name of it. Later they asked me what my account email was so that they could re-issue my credits. Now 6 days later I am still waiting for my credits. I emailed them again asking why I am not seeing my credits being reimbursed and did not get any reply what so ever. You would think that with many popular video generators out there, that a lesser-known service would do better to get the business. I get that some things take time to process but 6 days in this current time and year is a little unreasonable. I paid a monthly fee and I am now regretting that. If you expect people to put your faith in your service, then you should deliver good service. They could get really popular as a Suno alternative but nobody likes poor service. If they decide to re-issue the lost credits in the next day or so, then I will update or remove this post.
Update from original post 12 hours ago.......I told them about this negative review. They sent an email back saying they added the credits back to my account...I checked and they weren't!!! BUYER BEWARE!