Very smooth processing and digital experience. Pricing is competitive and offers good value to the customer. Whenever there has been an issue, my BDM Simon Wilson has been just a phone call away and b... See more
Company replied
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See what reviewers are saying
Placed a case for a first time buyer yesterday with MPowered Mortgages and received the mortgage offer within 11 minutes… Clients were very happy to receive their offer so quickly. I’ve used MPowered... See more
Company replied
First time using them. Only reason it's 3 star and not 2 is because (eventually) an Offer was issued. Poor service overall, starting when a BDM didn't get back to me as they said. Repeated requests fo... See more
I would give 5 but the IT side still needs a little work. System scanning of documents take far too long and is a gimmick - let us choose what the documents are instead. Also, no emails were generated... See more
Company replied
Company details
About MPowered
Written by the company
Home of the One Day Mortgage™.
You need certainty for life’s biggest financial decisions without the hassle and jargon that comes with it.
We’ve revolutionised the mortgage process from start to finish with our unrivalled MPowered platform, giving brokers and their customers control and certainty over their financial future. Harnessing tech, data and AI, we’ve transformed the way you make applications leaving you more time for your business and your customers.
MPowered Mortgages are simple, fast, stress-free mortgages you’ve been looking for.
Built for the 21st century, we provide a fully digital and trackable application process that gives you a certain decision within hours rather than weeks.
MPowered for Intermediaries
MPowered for Customers
MPowered Blogs
Contact Us
Contact info
Pannell House, GU1 4HN, Guildford, United Kingdom
- 0800 260 5949
- hello@mpowered.co.uk
- mpowered.co.uk
4.2
Great
248 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am a mortgage broker
I am a mortgage broker, and had an issue with the MPowered system, I spoke to Rob on the help desk today and he helped to resolve my issue very quickly. He promised a call back, which he did within the timeframes stated.
September 18, 2024
Unprompted review
Reply from MPowered
Hi Helen,
Thank you for taking the time to leave us a review. We are so pleased to hear Rob was able to quickly resolve the issue you were experiencing!
We have passed your review over to the relevant team, we are sure Rob will be very happy to hear you enjoyed the service he provided.
Best wishes,
BOps @ MPowered
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Quick and Easy
September 18, 2024
Reply from MPowered
Hi Steve,
Thank you for taking the time to leave a review. We are very happy to hear you enjoyed our quick and easy platform.
We look forward to continuing to provide a great service for you and your customers!
Best wishes,
BOps @ MPowered
Reply from MPowered
Hi Martin,
Thank you for the lovely review! We are very happy to hear you found our process simple and smooth!
Looking forward to your next case already!
Best Wishes,
BOps @ MPowered
Reply from MPowered
Hi Tim,
Thank you for your fabulous review! We have passed your feedback over to the relevant teams who all look forward to working with you again very soon.
We look forward to continuing to uphold our 5 star service for you and your customers!
Best Wishes,
BOps @ MPowered
Mortgage Application
The system was easy to use. The AIP was there to download immediately. The application was submitted one day and the next day the client had a phone call to book the valuation appointment.
September 5, 2024
Reply from MPowered
Hi Diane,
Thanks for taking the time to leave us a review! We are pleased to hear you enjoyed our platform and quick assessment!
If you wish to discuss your experience in more detail, please email us at experience@mpowered.co.uk
Best Wishes
BOps @ MPowered
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Great service
Really quick offer, particularly appreciated that the underwriter was willing to give us a call and get a quick answer to move things along.
August 23, 2024
Reply from MPowered
Hi Dan
Thanks for your glowing 5-star review! We're thrilled that you enjoyed our personalised underwriting approach and look forward to servicing your next case!
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
Many thanks,
BOps at MPowered Mortgages
Complete waste of time, go elsewhere!!
A straightforward application. Borrowed less than our budget, 30% deposit. Not self employed - queried us reducing an overdraft (proactively ourselves!) for the last 3 weeks they have said it’ll be getting signed off. Told broker we would receive it by end of play today, still don’t have it. So after 3 weeks we are now going elsewhere - if they can’t even follow through with a promised deadline they set, I can’t trust them with my money or anymore of our time. Thanks for a wasted 3 weeks.
In relation to your reply; you have our complaint, you still haven’t communicated with us directly. You didn’t communicate with our broker and you haven’t communicated with us, apart from via a review!!
August 22, 2024
Unprompted review
Reply from MPowered
Hey Holli,
Thanks for taking the time to leave us a review. We're sorry your experience hasn't been what you expected. We take all feedback from our customers very seriously.
After reviewing your case, we see that we made a decision within 7 days of your submission and within 72 hours of receiving the necessary documents. We understand this isn’t the outcome you were hoping for, but as a responsible lender, we must follow our lending policy.
We'd recommend getting in touch with your advisor to discuss your case as there may have been some miscommunication between you, of course we're here to provide support too!
Regards,
BOps @ MPowered
excellent system easy to naviagte and…
excellent system easy to naviagte and attach docs
August 22, 2024
Unprompted review
Reply from MPowered
Hi Peter,
Thanks for taking the time to leave us such a lovely review! We're so pleased to hear you continue to enjoy our tech and look forward to working with you again!
Many thanks,
BOps at MPowered Mortgages
First time using MPowered - great experience
MPowered have a very simple application process which was quick and easy to use. I so far have used them once and the automated underwriting meant the case went to offer within 48 hours - very happy clients, very happy broker. I will be using MPowered again now I know how easy they are to use.
August 6, 2024
Unprompted review
Reply from MPowered
Hi Oli,
Thanks for taking the time to leave us a review! We are so pleased to hear both you and the customer are so happy with the service and technology.
We look forward to your next case!
Many thanks,
BOps at MPowered Mortgages
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As a broker MDJ Mortgages Ltd
As a broker, I recently had an excellent experience with MPowered Mortgages. Their system is clear and easy to use, making the application process smooth and straightforward. I was impressed with how quickly updates were provided, and the overall processing time was much faster than expected. The efficiency and user-friendly interface make them a standout choice for brokers looking for reliable and hassle-free mortgage solutions. Highly recommended.
August 22, 2024
Unprompted review
Reply from MPowered
Hi Mark,
Thanks for taking the time to leave us such a great review and glowing recommendation! We're so pleased to hear you enjoyed our straight forward, speedy platform!
Looking forward to your next case!
Many thanks,
BOps at MPowered Mortgages
slick application process
slick application process and help from online team with no wait time. Case offered within 1 hour of application submission.
August 21, 2024
Reply from MPowered
Hi Mark,
Thank you for your 5-star review! We are over the moon to hear you enjoyed our slick platform and contact with our wonderful Broker Operations Team!
We look forward to your next case!
Best wishes,
BOps @ MPowered Mortgages
Slick and Quick!
I have submitted remortgages with Mpowered because of their competitive 3 year products. Not only was the system slick and easy (pulling through the credit commitments made debt con a dream) all the applications I submitted were offered in 24 hours.
July 31, 2024
Unprompted review
Reply from MPowered
Hi Claudine,
Thank you for your wonderful review, we are so pleased to hear you enjoyed our shiny new feature for credit reports! We hope the customer was pleased to get their offer so quickly!
Looking forward to saving you more time on your next application!
Best wishes,
BOps @ MPowered Mortgages
First experience of using this lender…
First experience of using this lender and found their system really easy to use and loved the AI technology that it integrated into it.
August 21, 2024
Reply from MPowered
Hi Karen,
We're delighted to hear about your amazing experience!
Our platform is constantly evolving to bring you even better results. We look forward to supporting you and your clients again in the near future.
Thanks for choosing MPowered.
Best wishes,
BOps @ MPowered Mortgages
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Great system and quick offer
Love the system especially now it brings any credit automatically onto the application. Was underwritten and offered in a day
August 21, 2024
Reply from MPowered
Hi Emma,
Thank you for your glowing review! It's great to hear you found our new credit commitments feature useful.
We can't wait to continue delivering speedy results for your clients!
Many thanks,
BOps @ MPowered Mortgages
Very quick and easy application…
Very quick and easy application process, lot of useful features that make it easier for the broker and the customer
August 21, 2024
Reply from MPowered
Hi Lewis,
Thanks for this fantastic review. We built our platform with brokers like you, so we're thrilled you're loving all of its features!
We look forward to supporting you again very soon.
Best wishes,
BOps @ MPowered Mortgages
Repeated requests and deadly slow
My case: good salary; low Loan to Value; easy and straightforward deposit funds; ftb;
The experience with MPowered was frustrating and appalling as they kept asking different type of information (1. redundant documents that the other lender never have asked me; 2. Mpowered was not asking me in one go. Instead, they took two weeks to ask ONE doc and another week to review then asked me again about the other doc) can't you just review all docs and ask me in one instance?
After 8 weeks of application, they asked me to provide the proof of last 3 months payment of rent - excuse me? My rent was clearly displayed on the bank statement I uploaded initially with the clear reference saying 'RENT'.
Repeated questions which I have clarified a while ago already (e.g. To clarify the association of people who are on voters roll with me')
The disappointing experience drove me to I apply via another mortgage lender, and got the mortgage offer in one week!
July 15, 2024
Unprompted review
Reply from MPowered
Hi Luciana,
Thank you for taking the time to share your experience with us. Your feedback helps us to look for ways that we can improve the service we provide to our broker-partners.
We've requested more information from you since we're unable to review your experience right now without a full name, email address or a case number.
Regards,
BOps @ MPowered
Reply from MPowered
Hi Mark,
Thank you for taking the time to leave us a review! We're thrilled you enjoyed our system and look forward to continuing to service you & your customers!
All the best,
BOps @ MPowered Mortgages
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Reply from MPowered
Hi Stephen,
Thank you for taking the time to leave us a review. We're very pleased you enjoyed our personalised approach to mortgages!
We have sent your positive feedback over to your underwriter and BDM!
We look forward to your next case!
Best Wishes,
BOps @ MPowered Mortgages
seamless journey
seamless journey, fast decision and outcome, easy portal to use. I'm impressed :)
July 1, 2024
Reply from MPowered
Hi Narcisz,
Thank you for taking the time to leave us a review. We are so pleased to hear you enjoyed our cutting edge technology! We hope this saved you valuable time and made your customers very happy!
We are very excited for your next case!
Best Wishes,
BOps @ MPowered Mortgages
Requested overpayments twice
Requested overpayments twice, both occasions they were actioned incorrectly. Also had a letter to state my payments were returning to the original payment, only for them to take the overpayment which left me short as I was expecting the payment from the letter.
No application or portal to view docs, make changes etc. Self service would probably be easier at least if I make a mistake that is on me. When calling to complain agent kind of washed over the issues.
Really bad customer experience and journey and highly unlikely I will stay at renewal even if rates are lower.
July 1, 2024
Unprompted review
Reply from MPowered
Hi James,
Thanks for taking the time to leave us a review. We're sorry your experience hasn't been what you expected. We take all feedback from our customers both our and our third parties very seriously.
We have passed your feedback over to the third party who service our existing loans and hope to provide a better experience for you going forward.
We are reviewing this internally and will keep you updated.
Best wishes,
BOps @ MPowered Mortgages
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