Not a great experience at all.
Not a great experience at all.
ADVICE:
Save yourself some money and cut out the middle man and go directly to Atlas Trucking or some other transport company. (Atlas Trucking is who Mr. Car Shipper used for my transport).
With this contracting model they can't guarantee you a drop off or pickup date - you're at the mercy of who they contract out to actually do the work.
I was moving cross country (Los Angeles, CA to Brooklyn, NY) and they were one of the two companies referred by Pods for a cross country car transport. I would I was not satisfied with the service I received.
Their dispatchers on your transport work from 9:00am -5:00pm, so if you run into an issue past those hours you have to hope that the late night hotline calls you back. An issue I ran into because they pushed back my pickup window to when I was going to be out of the state, so I had a friend oversee the pick up.
Despite what Mr. Car shipper tells you DON'T PUT ANYTHING IN THE CAR, even if it's in the trunk, the folks at Mr. Car Shipper said a few light boxes wouldn't be an issue. The driver that picked up the car was holding my friend for a $200 ransom through Zelle. The transporter wouldn't pick up the vehicle until they were paid - Mr. Car Shipper charged my account for the "Drivers Discretion Charge"
When it comes to actually locating your vehicle when in transport, unless you pay an additional $200-ish location charge after the $2000 transport fee (of that distance) they have no idea where your car is. Each dispatcher could not tell me where the car was or when an estimated ETA would be.
Each dispatcher along my journey would just forward Atlas Trucking's dispatch or even the driver personal number. Once they've charge your card they really could care less about you and your vehicles location.
Then comes to the drop off window - a constant rolling schedule of late night drop offs that are confirmed and then canceled, night after night. I was supposed to receive my vehicle on a weekend when I had a free schedule and they continued to push past the weekend to weekdays. Currently I'm an hour away from my new apartment so there was so much wasted time commuting to meet to get the vehicle and then turning around and going back. Even writing this at 10:00 pm I'm still waiting for my vehicle to be delivered.