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Family run business with over 10 years' experience. We pride ourselves on providing a professional service, our porters wear our own uniform. We started off in London 2012, as a Man and Van Service, you may have seen us on Channel 4 Shipping Wars! where we are filmed delivering unusual items for high profile customers. Since relocating to Nottinghamshire in 2017, we have focused on commercial and house moves, however, we still provide our Man and Van Service, along side Waste Removal and Clearences, which we are fully licenced for. Additional Services include - Full or Partial Packing Service, Packing Materials, Dismantling and ReassemblIng Service, Storage Facilities. Our unique selling point is, we can provide repairs for our customers appliances and end of tenancy cleaning. We are a dependable company and trustworthy, supporting our customers at every stage of their move, which includes providing our Moving Tips Checklist free of charge. (pdf) copy. It is very important to us as a company, to give back to our local community, we have supported The Nottinghamshire Hospice and varies other charities and good causes over the years - https://nottinghamshirehospice.enthuse.com/pf/mrniceremovals?fbclid=IwAR1znh6QvOrQuDRZthCp6CNZuH5XL6FLG1hecbAMDKq_kBKfWlqgwc9pBzE. Moving can be a stressful, emotional, and hectic time for most, for a several of reasons, so we aim to tailor each of our customers moves according to their individual circumstances. Moving home or relocating is much more than just putting goods into a vehicle. Our company takes pride in providing our customers with the best in every aspect of their move and Customer Service experience. We have an amazing hard working, friendly and approachable team, who will always go above and beyond to insure our customers moves go smoothly and are hassle free. No hidden charges.
United Kingdom
3.9
6 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Can't recommend Mr Nice Removals enough. They where all very helpful and nothing was too much trouble for them. Turned out to be a very stress free day. Will definitely be recommending.
Reply from Mr Nice Removals Ltd
Hi, Lisa
Thank you for leaving us this feedback, Its greatly appreciated!
Thanks again for using our service.
All the best regards,
From the team.
I have now used Mr Nice Removals on two occasions, most recently Jan 26. I meant to give a positive review on the first occasion, the fact I went back to them on a second occasion says everything. Verbal recommendation from a friend who'd also had a positive experience.
They are apporachable, friendly, efficient and get back to you quickly. The quotation process is stress free and they are flexible, tailoring their service to customer need.
What made it for me was the friendly, helpful attitude from Sabrina and the guys, who smiled throughout, problem solving minor difficulties and even helping 'men with van' move other items from my flat, for a friend.
They really went above and beyone. I would not hesitate to recommend them.
I hope not to move again in the near future; but if I did I'd relax knowing the logisitics were already decided.
You work so hard, thank you so much. Worth every penny, Kate H
Reply from Mr Nice Removals Ltd
Hi Kate,
Our team greatly appreciate this review and feedback!
So pleased to know that, you were happy with the service received by us on both occasions.
All the very best regards and thanks again for taking the time out to leave us this lovely review.
Kind regards,
From all our team.
BEWARE of using this company. They will damage your items in transportation then deny it was caused by them. I used them and when removing the protective packaging from my washing machine I noticed that the door had been damaged. This was a brand new washing machine. The porters said “don’t worry we will sort it” they took pictures and phoned the office to report it and said “we will get a new door ordered for you”. I asked if they would get in trouble for it and the porters said “no that’s what we have insurance for”. As they had took pictures and said it has been reported I was like ok. A few weeks passed and I had not heard anything so I emailed them to chase it up. They called me back to say this was the first they are hearing about it!!! to sum up the discussion and I quote them “well it will just be your word against ours & you can’t prove we did it”. If you use them don’t expect them to accept liability for any damages they cause.
THE BELOW RESPONSE FROM YOU IS NOT CORRECT YOUR PORTERS REPORTED THE ISSUE ON THE DAY AND TOLD ME I DID NOT NEED TO DO ANYTHING SO THIS WAS REPORTED WITHIN A MATTER OF HOURS ALSO THE PACKAGING WAS DAMAGED. ALSO I PAID FOR A FULL DAY RATE MOVE AND IT ONLY TOOK YOUR TEAM 3 HOURS HENCE WHY YOU WERE HAPPY TO ASSEMBLY 1 BED FRAME FOR ME. YOU SAY TO TAKE RESPONSIBILITY REALLY ALL I SEE IS YOU LOOKING FOR ANY EXCUSE IN GETTING OUT OF YOUR RESPONSIBILITY
Reply from Mr Nice Removals Ltd
Dear, Nicholas
Thank you for your feedback,
We have been moving customers for over 12 years and never had any issues with damaged goods, on the rare occasion something goes wrong, we always take responsibility and resolve any issues effectively, hence our consistent five star customer reviews.
Unfortunately, you reported the claimed damage to our office, roughly six weeks after your move.
Regardless of what you may have discussed with our porters, this matter should have been raised with our office, regarding any insurance claims or replacements.
Our porters with the best intentions are only responsible for carrying out your move, not dealing with damage claims
We did investigate the circumstances surrounding your claim,
when we received your email weeks later, its understood your washing machine was pre wrapped in bubble wrap, before being moved, so unlikely any damage could have been caused in transit.
We spoke to the team who carried out your move, they insured us, there wasn't any damage to the wrapping or cuts on arrival to your new property.
Hence, damage underneath could not have been caused in transit.
The time frame to make any claim, has now passed.
In light of other surrounding circumstances on this matter,
Our team went above and beyond on your move, including reassembling your bed, without any further additional charges.
Your email to us, quoted when reporting the matter, weeks after your move, as follows -
"Hi Sabrina,
Hope you are well. Thank you to your team for a smooth house move nothing was too much of an issue very professional service and I will be using you again on my next move in 10 months time"
From our point of view your washing machine was sufficiently pre wrapped, by yourself ahead of our porters moving it, they would have also used additional
removals blankets, as standard practice.
Our conclusion, it wouldn't be possible for the washing machine door, to be damaged under the investigated circumstances.
We understand this may be a frustrating outcome for you.
Sincere regards,
Mr Nice Removals.
These are some of the best professionals we've had the pleasure of hiring. From the start, communication was always clear, concise and expedient. Mr.Nice and his team managed to move some huge pieces of furniture into our house through some narrow spaces that we couldn't imagine they'd fit through. We couldn't be more satisfied with the quality of the service and how friendly they all were throughout.
Thank you very much Mr.Nice and your team for helping us out of that sticky situation!
Sam and Cri :)
Reply from Mr Nice Removals Ltd
Thank you for taking the time out to leave us your feedback. Your review is greatly appreciated and it was a pleasure assisting you with the above requirements.
Best regards,
From the team.
Mr Nice Removals Ltd.
Cannot fault the service, from emailing them for a quote to moving in. They kept me well informed all the way, it was nice to get phone call before, and when they were on their way. To Mitch and Lee who moved me in a big thank you! Would recommend Mr nice Removals to anyone.
Reply from Mr Nice Removals Ltd
Hi Janet,
Thank you for taking the time out to leave us a review.
It's greatly appreciated.
We are pleased to know that, you are satisfied with the service received.
All the very best wishes from the team.
Sebastian and his team, what a bunch of nice guys. They provided a superb service. Everything went without a hitch, no worries. I would say they are the cream of the crop of removal services. I highly recommend them.
Reply from Mr Nice Removals Ltd
Hi Stephen,
We hope have settled in well, in your new home.
We really appreciate your feedback!
Thank you for using our services.
Best regards from the team.
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