Mrosier Reviews 

77
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained that the items they received looked entirely different from the online pictures regarding fabric quality and color. Consumers also struggled with extremely poor manufacturing, delayed or missing orders, and a frustrating return process that made obtaining cash refunds nearly impossible. Some reviewers were happy with their purchases, noting that the dresses fit well and looked truly beautiful during special events. Shoppers appreciated the wonderful fabric quality and received many glowing compliments on how the stylish clothing looked in person. These buyers felt satisfied and mentioned they would gladly order again in the future.

What people talk about most

Product

Consumers find product experiences to be highly mixed and divided. On one hand, many reviewers express deep... See more

Quality

Users consistently describe widespread disappointment and frustration regarding product quality. Consumers... See more

Return policy

Reviewers highlight negative aspects of return policy, describing the overall procedure as an exhausting and... See more

Order

Clients share negative opinions on order, expressing deep dissatisfaction and regret over undelivered... See more

Refund

Customers consistently express deep frustration and dissatisfaction with the refund and return process.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Some pieces are beautiful, but some of the lace pieces are not as beautiful as the pictures; they are completely different, especially the fabric and shoulder straps, which are not attractive. Their p... See more

Rated 2 out of 5 stars

For a big brand like Mrosier,the dress was delivered quite rough,the packaging was good but the dress was very rough and not neat enough in the bag! Loved the dress though after proper ironing!

Rated 1 out of 5 stars

I would give this company -100 stars if I could. Absolute catfish. We spent over £1,000 and everything we ordered was a disappointment. The garments are absolutely trash, extremely poor quality an... See more



Contact info

2.1

Poor

TrustScore 2 out of 5

77 reviews

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1-star

No recent history of asking for reviews

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2.1

All reviews

(77)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It was a bad experience

It was a bad experience. I was shocked by the quality of the dress; the model was different from what was shown on the website. I will not repeat the experience again.

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

This is the worst brand I have ever…

This is the worst brand I have ever dealt with.

Before placing my order, I specifically asked whether the dress had a slimming/tightening effect around the stomach area. I was told yes, which was completely misleading. Based on that information, I decided to order the dress. When it arrived, it was absolutely nothing like what I had been told. The dress is awful and does not provide any support or shaping around the stomach at all.

When I wanted to return it, I was told that I had to pay for the return shipping to their address myself. The return cost was almost as much as the dress itself.

Because of their misleading information, I lost almost €100. In the end, they refunded me only 55% of the purchase price and told me to keep the dress instead of accepting the return.

I have absolutely no use for this dress. It is just a horrible piece of fabric that I never would have bought if I had been given honest information in the first place.

I strongly do not recommend this brand. Be very careful and make sure you do not rely on their descriptions or customer service before ordering.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Beware of buying MRosier Dresses

Poor quality dress. Dress in real life va what was advertised were not the same. I did not want to go through the hustle of a return since it took almost 3 wks to get the dress so I donated to charity.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and great…

Excellent customer service and great quality! I ordered the very popular terebethine dress for a wedding and only had a week and a half before I needed it. I contacted the Miss Rosier team and they did their best to ensure it was shipped early. The quality of the material was amazing although I would say the only thing they could improve is informing customers how long each item is from the waist down in the product description. Some of dress lengths were either too long or too short

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM! All photos and videos are AI-generated

All photos and videos are AI-generated and does not match with real products. Shipping is the cheapest, and it takes over a month. You'll receive a cheap, low-quality Chinese item for a high price. They have a 7-day return policy, but they'll tell you they can't arrange return shipping. You can only keep the item and get a $20 credit toward a new order or receive a 20% refund. They have an Instagram account with paid followers and paid reviews.

August 10, 2026
Unprompted review
Rated 1 out of 5 stars

I’m extremely disappointed with my…

I’m extremely disappointed with my experience with this company. The return process was absolutely exhausting — I had to send countless emails just to return an item and get my money back.

After all that back and forth, I was finally told that my refund would be processed, but only after waiting around three weeks. A simple return should never be this stressful or time-consuming.

I definitely will never shop with this company again, and unfortunately, I cannot recommend them to anyone. Very poor customer service and an unnecessarily difficult return and refund process.

August 3, 2026
Unprompted review
Rated 1 out of 5 stars

The actual product is very different…


The actual product is very different from what was shown. The fabric is a very thin chiffon that lacks the quality and elegance depicted on the website, among several other issues. It was a poor experience, and I will not be shopping here again.

July 26, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

I bought one dress from Mrosier. Absolutely awful!! it didn’t look like the photo on their website at all! Material was disgusting. It’s just like someone made at her home alone. It’s definitely scam! I must warn to ppl don’t buy anything from this site! and they won’t refund. The offered to me pay more money to get different item. Their website dress pictures are all just AI ‼️I paid £130 for horrible stuff. Couldn’t refund. So I’m
Scammed:(

July 29, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with my experience

Very disappointed with my experience. The dress took over a month to be made, and when it arrived, the quality and fabric were extremely poor and completely different from what was shown on the website. Considering the very high price, this is unacceptable.
The dress is still with me, and I’m willing to return it in its original condition for a full refund. Unfortunately, I received no compensation or proper communication.
Very poor quality and a waste of money. I definitely won’t order again or recommend this website to anyone.

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

I have ordered dresses from your…

I have ordered dresses from your website on two separate occasions, and unfortunately, I was disappointed with the quality both times. The dresses did not meet my expectations in terms of the material and overall finishing. I had hoped for a better experience, especially after placing a second order and giving your brand another chance. I sincerely hope you will consider improving the quality of your products.

August 26, 2026
Unprompted review

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