MR PORTER Reviews 6,319

I have been shopping with Mr Porter for over 15 years, with regular orders, and until my last experience all has been great.

However, I recently placed a large order and returned a number of items that didn't suit or were the wrong size. One of the items i requested a return on was left out of the package, I realised a little while afterwards and by this point it was now outside the returns window by a couple of weeks. Now I take responsibility for this of course.

I contacted Mr porter and explained the situation, and of course how I was such long standing customer and had spent tens of thousands over the years. Their response was that they could do nothing as it did not conform with their returns policy, now at this time they were still running their extended returns for the christmas period, and if I had placed my order a week later I still would have had over 2 weeks to return the item. I asked several times to speak to someone in management who didn't have to just do what the computer said, but this was ignored every time with the same blanket response of 'the return does not conform with their returns policy'

I thought regular long term return custom would be valued, and allowances made for a one off error, but apparently not. Mr Porter customer service is not what it used to be!

Very professional service throughout and take as much pride in sending out their products as I do in receiving and wearing them

Great choice, superb quality, keen pricing and wonderful customer service and experience.

I’ll always recommend MR PORTER to a friend or colleague. The selection is consistently strong, the quality of the brands and products is top-tier, and the site makes it easy to find exactly what you’re looking for. Shipping is fast, packaging is excellent, and the overall experience feels thoughtful and premium without being complicated, which keeps me coming back.

Note…long term customer with no previous issues.
Latest order arrived with 1 item missing.
No evidence of tampering with package so obviously a warehouse discrepancy.
Customer service have said up to 15 days to investigate. Timescale is not acceptable as this issue is of no fault of mine…

Great return policy

Another smooth purchase from Mr Porter. Competitive prices, good communication and great products.
Ability to change delivery date to suit. Delivery price could be better but no complaint with quality or service.
Thanks once again.

Great experience.

At first I thought it was a scam because of the low prices and some reviews, but I decided to give it a go and I’m very happy with the results. It turns out to be a Legit company, I bought 2 pairs of the adidas samba at a very good price and already got them with me. VERY GOOD company.

I found my favourite ASICS Shoes in a colour way not available in the Australian stores and it arrived just days after putting the order through. I only wear this kind of ASICS so i new my exact size so it was such an easy purchase knowing they would fit perfectly.

Both hats damaged should check before sent out at this level and price so poor

A wide variety of items from many brands, at competitive prices. Platform is also intuitive and easy to navigate. What stands out most is the logistics - order is prepared quickly and packaged nicely, with fast International shipping

Ordering and returning is easy.
Support usually not has the answers needed when asked directly, tell the customer somebody will get back to one which will not happen. Support Agents are lacking overall.

They have poor customer service. They do not honor their customer. I received my shipment with no shipping label. I paid for the return shipping myself and they did not reimburse me

For a company that retails high end products the customer service experience is shocking.

Ordered some trainers, should have been US size 11 Men’s (UK 10) delivered US Women’s Size 11 (UK 9) returned straight away through DHL. Delivered the wrong size.

Chased numerous times for a refund but received nothing constructive other than it’s being processed. The last email this morning asked me to confirm my First and Last Name plus the billing and delivery address as suddenly they didn’t match the order details. I’ve replied with a copy of the original order confirmation but have not received even an acknowledgment. it’s been nearly two weeks and that’s what I’m getting.

One star is given for DHL who delivered and returned the parcel promptly. Won’t be ordering from them again.

I’m expecting the usual customer services copy and paste response.

Order not received, client service is the worst i never seen , they block my money , not answers , its really the worst site i never seen and more than 60 days later since expecting my money back , total scam site never go in this place, no money no article and people without brain in this company , go to real site

All correct. Gift packaging is simple but does the work. Recommend

Customer service is utter disaster !

Returned a pair of trainers for exchange , took ages to process it, when I emailed to chase up instead to speed it up they cancelled the exchange completely. No apologies , no explanation, and with every email it got worse and worse. This retailer has to go to do a lot better than this! The customer service need to actually read and understand customer emails not just reply from a script with a completely and totally out of context reply as 10 times I emailed and phoned I had the same extremely poor service outcome , it wasn’t a one off !

Product was not worth the premium purchase price. At all. Very cheaply made.

Very slow shipping. Absence of customer service. Received a defective item and exchange took ages. Exchange process infos not clear at all.