MrQ.com Reviews 15,021

Mr Q is using delaying tactics for a withdrawal, after a bank switch and a refused payment.
Current bank details were supplied and deposits made via debit card, but delays keep coming
Avoid changing banks without pre notification of the change. Not good enough MrQ

Withdrew once just to see how it works and it came through quicker than I expected. Didn’t have to wait around for it

All round smooth site and experience

So far not so good. Taken over 2 weeks to verify me. Wouldn't let me deposit untill I was fully verified.
Then said they are happy I am a real person and I can now deposit. I did and I won. I then withdrew some of the money on the 15th and it is still in pending and cant get through to anyone. Just saying it is being checked!. 6 days ago. 2 days they said as it my 1st withdrawal. Not good enough.
Games are good but withdrawals are awful.

Mr Q site don't play it soon as you start winning big they've stopped my account and want photographic ID and Bank information and won't give me back the money I had in Credit absolute scam

Struggling to get verified so emailed customer service, was asked to send proof of ID and letter from
Financial institution and that would hear back with in 24 hours that was 6 days ago and they are now ignoring my emails and have my private information which I have now emailed to complain about and again my emails are being blanked …. 1 red star is to good for this company but unfortunately I can’t give 0 stars

Did not win nuffink

I was happy last night with my 180 win but it went away other than that everything’s cool top me up with 180 again please thank you

My partner and I have been playing for months losing near £1000 each time we deposit and sometimes no free games and when the free games do come on £1/£2 it pays £5 only that’s rubbish
No good

Never do you get rewards played for some time nothing most offer something not this platform they say they are random and not guaranteed yes get that but after years and nothing it's clear nothing is guaranteed .
Hi people I have the proof read on and you see MR Q answer
Hey Michael,

Thanks for reaching out to us, and taking the time to share your feedback via Trustpilot. We really appreciate hearing what may not work, just as well as the good stuff, as it keeps us improving the site for everyone.

I understand you have stated that you do not receive rewards, and that is a fair thing to question. I do, however, wish to be transparent that not all of our promotions are available for every player so that is likely why you may be missing out. While you may not be eligible for certain promotions right now, this could change in the future. The good news is, we are always working on offers in the background, so the best thing to do is to keep an eye on your Rewards tab - it’s where any exclusive goodies will pop up when they’re ready for you.
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Another good tip if you're interested, just double-check your marketing preferences so we can send you all the latest offers you’re eligible for.

Regarding your TrustPilot reviews, I can see you mentioned in another review that our site blocks people once they win - I want to be completely clear and reassure you that this is never the case. We believe in being fair and square, and if the winnings are yours, they are yours to keep. The only times we may withhold winnings or close accounts are if a player has been involved in prohibited activities or if the requested verification has not been completed, all of which are outlined in our terms and conditions here.

It does appear that you also mentioned in a review some missing winnings on your side and also advised taking this to small claims court - I'd really like to assist you first, so I can help. Could you explain in a bit more detail about what the issue was so I can do my best to help?

Rest assured, I'll do my best to answer your concerns in as much detail as possible. Thank you again for your feedback.

Looking out for your reply.

Thanks,

Niamh

Player Experience

Right from MRQ themselves

MrQ was my favorite online casino for a while but all of a sudden my withdrawals got blocked and I’ve spent 2 whole weeks jumping through hoops trying to verify, every couple of days they come back and ask for something else I’ve given them
2 forms of ID
2 forms of proof of adress
2 forms of ownership of card
Source of funds
Payslip
And they STILL want more they will come back with things like “we can’t read your card” they’re just trying to make it as hard as they can for as long as they can in the hope that you’ll eventually give up and they can keep the money. Before this I’ve never had a single problem with them

EDIT: 10 days later still nothing they are doing absolutely everything in their power to make this as long as possible and I suspect keep my £880

No very good returns

By far the worse site, im a gambler and play kn many sites take my word for it this site is a complete scam honestly do not waste your time please please stay away

Amazing fun and rewarding

Absolutely appalled by a game it made me keep thinking I was going to get the bonus took over a grand off me I’m livid !!!!!!!!!! Plus I’m under mental health team i was on a break and not once they asked about my wellbeing they allowed me to keep playing and playing they are robbing 😡🤬🤬🤬🤬🤬🤬🤬🤬🤬!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Stay away at all costs I’m really ill over it

Dont trust these reviews. The site is shocking. I have deposited iver 1300 and never win or get a bonus. Stay away from the scamming companies who need fake reviews to look good

First time ever I have deposited £50 on a gambling site and never got on a bonus spin. Will stick to sky vegas

Don't believe such high ratings
Time and money thieves
Real scammers