I love the brow pencil. Makes perfect smooth brow hair lines to fill in brows. I live in the US so took a few weeks to receive product but well worth the wait. Custom service was immediate and outstan... See more
Company replied
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Have used these products before, but have decided to return to them after using other products. Have used regularly for the past week and noticed an improvement in my skin already. My parcel wasn't... See more
Company replied
I have purchased from Mrs Ritchie time and time again now. Whilst I come to the site knowing what I’m purchasing, the team’s expertise and knowledge of the best brands is evident from the choi... See more
Company replied
I specifically selected mrs-ritchie.com because their marketing states free samples with your purchase and no samples where given. Update 16/05/2024 Mrs -Rithchie was responsive as per below and I... See more
Company replied
Company details
Written by the company
Expert skincare, Personalised service. A one-stop beauty shop with results driven, active skincare products created and recommended by experts who believe in healthy habits, not quick fixes. Mrs Ritchie is a people first skincare company bringing together exceptional customer service, skin expertise and exceptional products to empower people to look and feel their best.
Contact info
Larchwood, LS14 3BN, Leeds, United Kingdom
- 0800 2118491
- customercare@mrs-ritchie.com
- mrs-ritchie.com
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I love the brow pencil
I love the brow pencil. Makes perfect smooth brow hair lines to fill in brows. I live in the US so took a few weeks to receive product but well worth the wait. Custom service was immediate and outstanding. Very hands-on customer first service.
March 12, 2026
Reply from mrs-ritchie.com
Thank you so much for sharing. The pencil is a must in my kit too. I wish we could speed up the passage through customs but thank you for your patience. Enjoy super brows best wishes Helen
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Lovely products and excellent customer service
Have used these products before, but have decided to return to them after using other products. Have used regularly for the past week and noticed an improvement in my skin already.
My parcel wasn't delivered when it was supposed to. Customer service was excellent. Replied with in minutes to my live chat.
January 26, 2026
Reply from mrs-ritchie.com
Hi Gina, thank you for your review. So happy to know you saw quite a quick improvement. Thank you for entrusting us with your skincare. Helen
Excellent many thanks.
October 22, 2025
Reply from mrs-ritchie.com
Hi Rachel, aww thank you so much. I really value your custom. Thank you
Reply from mrs-ritchie.com
Thank you for sharing Debbie. I hope you enjoy your skincare. Look forward to helping you in the future.
Great place to buy skin products
I have ordered from Mrs Ritchie , a few times. Products arrive promptly and customer service is exemplary.
I love the fact that you also receive samples of other products giving you the chance to try before you buy.
September 16, 2025
Reply from mrs-ritchie.com
Thank you Sarah for sharing. I hope you enjoyed the latest sample kit too. Helen
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Always have a great service from Mrs Richie
Placed order and received within 48 hours.
Great service as always xx
August 25, 2025
Reply from mrs-ritchie.com
Thank you Becky. Thank you for choosing us for your skincare. Helen
Fast and easy service will definitely…
Fast and easy service will definitely be using again thank you
February 28, 2025
Reply from mrs-ritchie.com
Thank you Lindsay. It will be our pleasure.
Great Service
Great communication, prompt delivery! Informed of product delay and the delay was much shorter than anticipated.
Overall great, friendly service would use again and recommend!
January 11, 2025
Reply from mrs-ritchie.com
Thank you Phoebe for your understanding. So happy to have you as a customer.
Reply from mrs-ritchie.com
Thanks Kelly. So happy to help you x
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Amazing service
Amazing service. Incredibly knowledgeable and helpful and very responsive. Love it.
May 26, 2024
Reply from mrs-ritchie.com
Thank you Liz. You are so kind. Look forward to meeting you if you can make it to the new clinic. Helen
Reply from mrs-ritchie.com
Thank you Harriett for your kind words. I’m delighted you are feeling the benefits. It’s a pleasure to be entrusted with your skin. Thank you. Helen
Samples not always given as stated
I specifically selected mrs-ritchie.com because their marketing states free samples with your purchase and no samples where given.
Update 16/05/2024 Mrs -Rithchie was responsive as per below and I received my free samples. 5 star indeed
May 5, 2024
Reply from mrs-ritchie.com
Dear Kevin, thank you for your order. I'm so sorry to learn of this and the disappointment caused. This is the opposite experience to the one we want for you. I've let the team know and your missing samples are on the way. Thank you for bringing this to my attention and I hope you will accept our apologies. Helen
I'm overjoyed you gave us the opportunity to put this right. Thank you for your kind review. Being personal is so important to us. Let us know how you like them!
The personal phone call was unexpected…
The personal phone call was unexpected but very much appreciated and happy with the alternative suggested
May 1, 2024
Reply from mrs-ritchie.com
Hi Pauline, when it comes to shade matching, it can be so hard to get online shopping. I'm happy I called. Thank you so much. Helen
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Reply from mrs-ritchie.com
Dalia, so sorry to hear of your disappointment. Just to set your expectations, as you are in Dubai, this will explain the slower than expected arrival. International deliveries to Dubai take 7 working days so this means we are looking at up to 12 days from your order (weekends don't count). Rest assured your parcel is on its way and will keep a track on its passage. Please do contact us and we will help.
Great personalised service
Great personalised service - quick responses, fast delivery, any issue sorted efficiently, and excellent communication. Wonderful products. Just received the mineral whip foundation which is the best makeup I’ve ever used!!
April 16, 2024
Reply from mrs-ritchie.com
Thank you Rachel for your kind review. You have made my day.
Always excellent service and good…
Always excellent service and good products. Appreciate the personal touch, makes the difference!
July 1, 2023
Product was shipped very quickly and…
Product was shipped very quickly and arrived sooner then expected. Thank you 😀
May 30, 2023
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Buy all your skincare products here
I have purchased from Mrs Ritchie time and time again now.
Whilst I come to the site knowing what I’m purchasing, the team’s expertise and knowledge of the best brands is evident from the choice of products and brands available. Esse and Synergie especially!
I recently needed a cleanser replacement unexpectedly and they were amazing, rushing to get my Esse product to post in time to make sure I had before I left for a trip.
They’re communicative, insanely helpful, knowledgeable and really lovely to interact with!
April 20, 2023
Reply from mrs-ritchie.com
Aw thank you. Your review has made our day. Our small but big hearted team and the adults with learning difficulties who help pack your orders work so hard to ensure you have the best experience. They are thrilled. And I am too. Thank you for sharing.
Reply from mrs-ritchie.com
Hi Zorana, thank you so much for your review. Means so much. Watch out for Inika - coming soon thanks to you!! Helen
Reply from mrs-ritchie.com
Thank you so much. So happy you've chosen us again. Really appreciate you too!
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