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Mrs. AliceReviews 

2,075
•
TrustScore 4.5 out of 5

4.6

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Evaluating 453 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often highlighting their uniqueness and how well they are designed and executed. Many people appreciate the fast delivery and the exceptional care taken with packaging, describing it as beautifully wrapped and a delight to unwrap. The customer service is frequently mentioned as great, with quick and helpful responses that make customers feel valued. However, some people mentioned issues with delivery delays, particularly around holiday periods, and some felt that customer service was unresponsive or made conflicting promises regarding shipping. A few other people also felt that the product quality was not as expected, with items appearing cheap or arriving damaged.

What people talk about most

Product

Clients share positive opinions on product, with many expressing delight over the beautiful, unique, and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the products as... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting swift delivery and... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering from a gorgeous... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such beautiful products, I’m so excited at finding Mrs Alice!! I ordered a range of gingerbread/caramel themed products for our next Christmas table, they arrived and I couldn’t be happier - now wan... See more

Rated 5 out of 5 stars

I just adore this brand! The customer service and products are absolutely spot on with quality and timeliness. As an interior designer I see a lot of fabrics and wallpapers, and these are definitely u... See more

Rated 5 out of 5 stars

Gorgeous products, fast shipping with lovely packaging. This is one of the few places I can find large round tablecloths that aren’t plain, both that I have bought are fantastic quality and help my di... See more

Rated 5 out of 5 stars

First purchase on quite an expensive item but definitely worth it. Such a fabulous choice of quirky items and such good quality. So much care was taken with packaging the fragile item and beautifully... See more

Company details

  1. Home Goods Store
  2. Countertop Store
  3. Decoration and Interior Design Store
  4. Gift Shop
  5. Glassware Store
  6. Home Improvement Store

About Mrs. Alice

Written by the company


Mrs. Alice Tablescapes

Rattan Furniture

Alice's Favourite's

Launched in November 2019, Mrs. Alice is the world’s first Tablescape brand founded by entrepreneur Alice Naylor-Leyland.

Offering enchanting, elegant tableware to take the hassle out of hosting, Alice’s “Tablescape In A Box” was the first product of its kind, making the art of Tablescaping accessible worldwide.

With her characteristic emphasis on whimsical, elegant design, Alice is excited to share with you a curation of her life long passion and hopes you will be inspired.

New collections of Limited Edition 'Curated Tablescapes' will be launched each season.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(2,075)

436 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Beautiful candles

I I ordered candles. They arrived quickly and were beautifully packaged. The candles are a lovely, rich, bright colour that really sets off my dining room.
Excellent.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

My new favorite shop!

The products are amazing and I love the tables capes she shows to give fabulous ideas! Wonderful quality. Items are packaged like gifts for shipping.

May 5, 2026
Unprompted review
Rated 4 out of 5 stars

The Shades Don't Fit U.S. Lamp Sockets

I received my lampshades and they are beautiful! However they do not fit American lamp sockets. I will take responsibility for assuming the modification insert provided meant it fit American lamp sockets , but it doesn't. It's too large without the reducer ring and too small with it. When I read the reducer fits Edison Sockets I assumed since Thomas Edison was an American it fit American lamps. I am wrong. I have tried it on 5 different lamps in my home and it fits none. SO disappointing! Not sure where to go from here but wanted others to be aware. It would be helpful if Mrs. Alice stated this on their site to save those of us ordering off of your U.S. based site that the shades won't fit.

May 4, 2026

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